我提交了报价请求并在不到两个小时内收到了回复。不幸的是,我要求的产品已停产,但建议了一种不符合我偏好的替代品。我回复了这封电子邮件并进行了修正,但我并没有通过电子邮件与我来回沟通,而是接到了远在英国的 Lewis C 打来的电话。他提出了一些澄清问题,以弄清楚我正在寻找什么,并很快推荐了一种在预算范围内的替代产品。我能够在同一天获得报价和模型,现在我们进入了生产阶段。我过去曾与 Everything Branded 合作过,当时的服务很棒,很高兴看到客户服务仍然很高,甚至比以前更好。我过去收到的产品也很受欢迎,我对当前的订单也有同样的期望。我会推荐。
Everything Branded and Everything Swag USA 回复2026-05-18
Thank you for your continued support and kind feedback! We’re so pleased Lewis was able to help find the right solution quickly, and we look forward to delivering another order you’ll love.
Everything Branded and Everything Swag USA 回复2026-05-18
Thank you so much for your thoughtful review! We’re delighted to hear that Tom was able to make the process easier. We’re also thrilled that you loved the final product, and we truly appreciate you trusting us with your order. We look forward to working with you again in the future!
Everything Branded and Everything Swag USA 回复2026-05-18
Thanks so much for your kind words! We're really pleased you had a great experience with us and appreciate you taking the time to leave a review. See you again soon!
Everything Branded and Everything Swag USA 回复2026-05-08
Hi David,
We have requested more information as the review here is not consistent of the communication we can see on our side. There has been consistent communication with you and based on your requiring a specific price point, explanations on what was being done to work on reducing costs was provided along with a timeline of completion of the quotation.
We would be more than happy to discuss this experience further if you'd like to contact our customer service team at [email protected]
Thank you,
Everything Branded and Everything Swag USA 回复2026-05-06
Thank you for your feedback. We’ve looked into the situation, and it appears one of the boxes was unfortunately damaged during transit while in the couriers possesion, which caused the shipping label to become unscannable. As a result, it was returned to be repackaged. While this is outside of both your control and ours, we completely understand how frustrating the delay must be.
Please be assured that our customer care team is actively working with the warehouse to have the remaining box dispatched to you as quickly as possible. We are closely monitoring the situation and will continue to provide updates.
Thank you for your patience and understanding while we resolve this for you.