EVOLVED

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Thank you for your feedback, Silvya. We're sorry to hear that you were disappointed with your experience. We always stand behind genuine manufacturing defects and are happy to replace products that qualify under our warranty. In your case, after reviewing the photos and information provided, our team determined that the damage was consistent with external impact or accidental damage rather than a manufacturing defect, which is why it was not covered under our warranty. As a goodwill gesture, we still offered a discounted replacement. We understand this wasn't the outcome you were hoping for, but we do our best to apply the same warranty policy fairly to every customer. If there's any new information you'd like us to review, please don't hesitate to contact us—we're always happy to take another look.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi Linda, We're sorry to hear that this has been your experience. This certainly isn't the level of service we aim to provide. If you replied with your details and didn't receive a follow-up, it may have been missed due to an error, and we sincerely apologize for that. Please contact us again with your order number (or reply to your existing email), and we'll personally review your case and make sure it receives the attention it deserves. Thank you for bringing this to our attention. – Evolved Chargers Support

Hi Candy, We're sorry to hear that you're disappointed with your experience. We ask customers for photos or videos so our technical team can assess the issue and determine the appropriate resolution under our warranty process. This is a standard step intended to help us identify genuine manufacturing defects—not to make the process more difficult. We also understand how frustrating it is if you felt your concerns weren't properly addressed. That's certainly not the experience we aim to provide. If you're willing, please reply to your existing support ticket with your order number, and we'll have your case reviewed again by a member of our team. – Evolved Chargers Support

Hi Kim, We're sorry to hear about your experience. If the case you received genuinely doesn't fit the phone model it was ordered for, that's not the experience we want anyone to have. We also apologize if our previous responses felt repetitive or caused confusion. Regarding our 30-day guarantee, unopened and unused products are eligible for return under our policy, while products with manufacturing defects or fitment issues are handled separately. Based on your review, there appears to have been some misunderstanding, particularly regarding the return status you mentioned. Please reply to your existing support ticket with your order number, and we'll have a team member review your case manually to ensure it's handled correctly. – Evolved Chargers Support

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi Keiron, We're sorry to hear that you were disappointed with both your experience and the product. We always aim to provide responsive customer service and stand behind the quality of our products. Unfortunately, your review doesn't include any details about the issue, so we'd genuinely appreciate the opportunity to understand what went wrong and make things right. Please reach out to our support team with your order number, and we'll be happy to review your case and work toward a fair resolution. – Evolved Chargers Support

Thank you for your feedback, Tim. We're sorry to hear about your experience. We take product quality seriously, and if an item arrives with a manufacturing defect or fails shortly after delivery, we always work to resolve it. Based on the timeline you've shared, we'd like to review your case again, as what you've described does not sound like it should have been declined simply due to our 30-day policy. It's possible there has been a misunderstanding. Please reply to your original support email with your order number (or contact us again if needed), and we'll personally investigate this for you and make sure the case is handled correctly.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi Julie, We're sorry to hear that you were disappointed with your experience. As outlined in our return policy, we can only accept returns for products that are unopened and unused for hygiene and resale reasons. Since one case had been opened and tried on the phone, it was unfortunately no longer eligible for a standard return. We understand that this may be frustrating, but we do apply the same policy consistently to all customers. If there is ever a manufacturing defect or if the wrong item is received, we're always happy to replace it at no cost. We appreciate your feedback and wish you all the best.

Thank you for your feedback, Tristan. We're sorry to hear about your experience. This is certainly not the level of service we aim to provide. Without your order number, we can't look into the specific details here, but if your package has been delayed or there's an issue with the shipment, we'd like the opportunity to investigate it and make things right. Please contact us with your order number at [email protected], and we'll review your case as quickly as possible. We appreciate your patience and hope to resolve this for you.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi Donald, We're sorry to hear the product didn't meet your expectations. Our return policy is clearly stated on our website before purchase. As outlined, opened or used products are not eligible for return, since they can no longer be resold as new. This policy helps ensure all customers receive brand-new products. Regarding the restocking fee, our current policy is a **25%** restocking fee for eligible returns, not 30%. We understand that our policy may not suit everyone's preferences, and we appreciate your feedback. If you believe there has been any misunderstanding with your order or your return request, please contact our support team and we'll be happy to review it. Kind regards, Evolved Chargers

Hi Vicky, We're sorry to hear about your experience and appreciate you taking the time to share your feedback. A watch strap should certainly last longer than two weeks under normal use. After reviewing your case, our team determined that the damage was consistent with physical damage rather than a manufacturing defect, which is why it wasn't covered under our warranty. We understand you disagree with that assessment, and we're sorry for the frustration this has caused. Regarding the warranty timing, we apologize for the confusion in our initial response. That was an error on our side, and we corrected it as soon as it was brought to our attention. We always aim to handle warranty claims fairly based on the evidence provided, and we never intend to make the process difficult for our customers. We appreciate your feedback, as it helps us improve both our products and our customer service. Kind regards, Evolved Chargers

Hi Ben, we're sorry to hear your experience didn't meet your expectations. We understand how frustrating it is when a product develops an issue, especially so soon after purchase. Our warranty policy is outlined on our website, but we appreciate your feedback and will share it with our team as we continuously review both our products and our customer support policies. Thank you for taking the time to let us know about your experience.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi Nick, Thank you for your feedback, and we're sorry to hear about your experience. If you received an iPhone 17 Pro Max case after ordering an iPhone 17 Pro case, please contact our support team directly. If we shipped the wrong item, we will of course make it right and arrange a replacement at no cost to you. The 25% restocking fee mentioned in our return policy applies to certain change-of-mind returns and does not apply when we have made an error with the order. We're glad to hear you've been happy with our products in the past, and we'd appreciate the opportunity to resolve this for you. Please reach out to us with your order number, and we'll investigate the issue right away. Best regards, Evolved Chargers Support Team

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.