EVOLVED

Hi Z, We're sorry to hear about your experience. We can confirm that your support request was received and that our team requested video evidence to help verify the issue and determine the appropriate warranty solution. We understand your frustration regarding the response time and apologize if our communication did not meet expectations. Evolved Chargers is a legitimate business, and we take product issues seriously. If your case remains unresolved, we encourage you to reply to your existing support ticket with your order number so our team can review the matter and provide an update as quickly as possible. We appreciate your feedback, as it helps us improve both our products and customer support processes. Best regards, Evolved Chargers Support Team

Hi Ira, We're sorry to hear about your experience. After reviewing your case, we can confirm that our support team has been responding and requesting additional information to assess the issue under our warranty and return policy. We understand that waiting can be frustrating, but your case is still being handled and has not been ignored. Regarding the privacy screen and locking mechanism, we are currently reviewing the photos and details provided to determine the appropriate resolution. Return requests are not automatically approved and must be evaluated based on the information received. We appreciate your patience while our team completes the review and will continue communication through your existing support ticket. Best regards, Evolved Chargers Support Team

Hi Benjamin, Thank you for sharing your experience. We're sorry to hear that the case has not performed as expected. Our MagSafe-compatible cases are designed to support wireless charging, but charging performance can vary depending on the charger model, alignment, power output, and other factors. Excessive heat or inconsistent charging is not the experience we aim to provide. We're also sorry to hear about the wear you've noticed on the case after only a few months of use. While some cosmetic wear can occur over time, we understand your concern regarding the appearance of the case. We'd be happy to review the issue further. If you haven't already done so, please contact our support team with your order number and photos of the wear so we can investigate and determine the best way to assist. Thank you for your feedback, as it helps us improve our products and customer experience. Best regards, Evolved Chargers Support Team

Hi Heather, We're sorry to hear about your experience and understand your frustration. Our support team requests photos or videos in certain cases to verify reported product defects and ensure we can provide the appropriate resolution. We understand that going through this process can be frustrating, especially if there has been confusion regarding warranty eligibility. We take product quality concerns seriously and never intend for customers to feel unsupported. If there has been any misunderstanding regarding the warranty period or the status of your claim, we'd like the opportunity to review the matter again. Please reply to your existing support ticket with your order number, and our team will be happy to take another look at your case and provide clarification. Best regards, Evolved Chargers Support Team

Hi Hasina, Thank you for sharing your feedback. We're sorry to hear that the case did not meet your expectations. Our anti-yellowing feature is designed to help reduce discoloration over time, but factors such as UV exposure, heat, and daily usage can still affect clear cases and may lead to visible changes in appearance. We understand how disappointing this can be. Regarding your support request, our team reviewed it based on the delivery date recorded for the order and applied our published warranty and return policy accordingly. We apologize if our response came across as dismissive, as that was never our intention. We value all customer feedback and continuously work to improve both our products and support experience. If you would like us to take another look at your case, please reply to your existing support ticket with your order details, and our team will be happy to review the matter again. Best regards, Evolved Chargers Support Team

Hi Louise, Thank you for your feedback. We're sorry to hear that the holder hasn't performed as expected for you. The suction cup is designed to work best on clean, smooth, non-porous surfaces such as glass. Some dashboard materials and textured surfaces can reduce adhesion over time. If the suction cup has lost its grip, washing it with warm water and allowing it to air dry can often restore its suction. We'd like the opportunity to help resolve this for you. Please contact our customer support team with your order details, and we'll be happy to look into this and discuss possible solutions. Kind regards, Customer Support Team

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi, We're sorry to hear that you were disappointed with both the product and your experience with our support team. We take feedback like this seriously. While we stand behind our products, we understand how frustrating it is when an item doesn't meet expectations, especially if it develops a fault during normal use. Regarding your order, our standard refund policy applies to returns requested within the specified return window. However, defective products are handled separately, and we'd like the opportunity to review your case again to ensure it was assessed correctly. Please contact us directly at [email protected] with your order number, and we'll be happy to take another look and see what we can do to help. Thank you for bringing this to our attention. – Evolved Chargers Support Team

Hi Helen, Thank you for your feedback. We're sorry to hear about your experience. After reviewing the photos and video provided, our team concluded that the damage shown was consistent with force applied during removal of the case rather than a manufacturing defect. For this reason, the claim was not covered under our warranty policy. We understand this was disappointing, and we appreciate that you took the time to provide the requested evidence. While our cases are designed to withstand normal daily use, no phone case is immune to damage if excessive force is applied during fitting or removal. We take all customer feedback seriously and continuously monitor product performance. If a genuine manufacturing issue is identified, we always work to resolve it promptly for our customers. Kind regards, Evolved Chargers Customer Support

Thanks for the great review! 🙌 We’re happy to hear you’re satisfied with Evolved.

Hi Tony, We're sorry to hear about your experience. We would like to clarify that we do not claim to be an Irish company or based elsewhere in Europe. We are a Swedish company, and depending on the customer's location and product availability, orders may be shipped from different fulfillment centers to ensure the fastest possible delivery. In some cases, this may include shipping directly from China. We take product quality concerns seriously, but phone damage can occur under a wide range of circumstances, and we have many customers successfully using our cases every day. We were unable to verify that the damage described was caused by a defect in the case itself. We appreciate all customer feedback and remain committed to assisting customers through our support channels whenever issues arise. Kind regards, Customer Support

Hi Rsg, We're sorry to hear that you were disappointed with your experience. We'd like to clarify a few points for anyone reading this review. Our products are designed and developed by our team and manufactured by carefully selected partners. We stand behind the quality of our products and have thousands of satisfied customers worldwide. Our shipping origins are clearly stated on our website, and our return policy, including any applicable restocking fees, is available prior to purchase. We understand that return shipping costs can be frustrating, particularly for international orders, but these terms are disclosed upfront. Regarding reviews, we do not alter, edit, or selectively display Trustpilot reviews. Reviews shown on our website are collected through independent review platforms and reflect genuine customer feedback from verified purchasers. We take all customer concerns seriously and would welcome the opportunity to discuss your experience further and see if there's a way to resolve the issue. Please feel free to contact our support team directly. Kind regards, The Customer Support Team

Hi John, We're sorry to hear about your experience. We understand how frustrating it is when an order doesn't arrive as expected. We'd like to help resolve this for you as quickly as possible. Please contact our support team with your order number and the email address used for the purchase so we can investigate the shipment status and make things right. We are a legitimate business and take all delivery issues seriously. We look forward to assisting you and finding a resolution. Kind regards, Customer Support

Hi Maria, We're sorry to hear that you've had a frustrating experience. We take all customer feedback seriously and would like to clarify a few points. Our products are tested before sale, and we have not received reports that this case blocks cellular signal. However, if you experienced an issue, we would have been happy to investigate it further and work toward a solution. Regarding the cable, we apologize if the incorrect item was received. In cases where a shipping error occurs, we normally offer a replacement or appropriate resolution once the issue is reported. Our return policy follows consumer regulations and is clearly stated on our website. While used items may not always qualify for return, we always aim to treat customers fairly and review concerns on a case-by-case basis. We regret that you were unhappy with our communication and would welcome the opportunity to resolve any outstanding issues. Please contact us directly with your order number so we can review your case again. Kind regards, Customer Support Team

Hi Louis, We're sorry to hear that you're unhappy with your experience. After reviewing your case, we can confirm that your order was sent and that Royal Mail advised us to wait for the appropriate investigation period before a claim could be submitted. As the parcel had not been officially declared lost at the time of your initial requests, we were required to follow Royal Mail's claims process before issuing a refund. We understand that this process can be frustrating, and we apologize if our communication caused any confusion. Once the necessary timeframe had passed and the required information was available, we worked to resolve the matter in line with Royal Mail's procedures. We take customer service seriously and would never intentionally withhold a refund or "take your money and do nothing." If there are any outstanding issues with your case, please contact us directly with your order number and we'll be happy to review it again. Kind regards, Evolved Chargers Customer Support

Hi Chloe, We're sorry to hear that you were disappointed with your experience. After reviewing your case, we can confirm that our support team worked with you over an extended period and repeatedly requested documentation to assess the issue and determine eligibility under our return policy. The photos and videos requested were intended to verify the condition of both the packaging and the product. Our return policy, which is available on our website, contains specific requirements regarding returns and product condition. Unfortunately, based on the information provided during the case review, your order did not meet the criteria for a return or refund. We understand that this outcome was frustrating, and we regret that we were unable to reach a resolution that met your expectations. However, we strongly disagree with the characterization of our company and team members as dishonest or operating a scam. We strive to treat every customer fairly and professionally while applying the same policies consistently to all orders. We appreciate your feedback and will continue using customer experiences to improve our products and support processes. Kind regards, Customer Support Team

Hi R.S., We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We take product quality seriously, and while the vast majority of our cases perform as intended, we understand how frustrating it is when a component fails. Based on the information provided during our support conversation, we were unable to determine that the issue resulted from a manufacturing defect covered under our warranty policy, which is why we were unable to approve a replacement in this instance. That said, we never want a customer to feel unsupported. We'd be happy to review the case again if you can provide additional photos or information regarding the failure. Please contact our support team and reference your original order number. We value all customer feedback and are continuously working to improve both our products and customer experience. – The Evolved Chargers Team

Hi James, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the packaging and branding of the product. While we work with manufacturing partners and focus heavily on product quality and customer support, we recognize that the presentation you received did not reflect the brand experience we aim to provide. We're also disappointed to hear that our communication left you feeling unheard. Our goal is always to address each customer's concerns individually, and we apologize if our responses came across as generic or failed to resolve the issues you raised. We take feedback like yours seriously and are continually working to improve both our products and our customer service. If there are any unresolved issues with your order, we'd welcome the opportunity to review them further and see if we can make things right. Kind regards, The Evolved Chargers Team

Hi Ash, Thank you for sharing your experience. We're sorry to hear that you were disappointed with the MagCase Metal and the service you received. When you contacted us, our team reviewed the information provided and, despite the damage appearing to have resulted from an impact, we offered a replacement case as a goodwill gesture. Unfortunately, you report that the replacement experienced a similar issue, which is clearly frustrating and not the outcome either of us would have hoped for. The MagCase Metal has been successfully used by many customers, but we understand that your experience did not meet your expectations. We also recognize that the time taken to review the claim and request supporting evidence added to your dissatisfaction. Customer feedback is important to us, and we have shared your comments with our product and support teams for further review. We appreciate you taking the time to bring your concerns to our attention. – Evolved Chargers Support Team

Hi Nic, Thank you for taking the time to share your experience. We're sorry to hear that the MagCase Metal for iPhone 17 Air did not meet your expectations. When you contacted us, our support team reviewed the issue based on the information and video provided and offered guidance on how the case can be removed from magnetic mounts without the back panel separating. Based on our testing, we did not identify the product as defective, which is why we provided troubleshooting steps rather than authorizing a warranty replacement. Regarding returns, our return policy, including eligibility requirements, return destination, and applicable fees, is available on our website prior to purchase. We understand that policies can sometimes be frustrating, particularly when a product does not suit an individual use case, and we appreciate your feedback on this aspect of the customer experience. We strive to assist every customer fairly and respectfully, and we're disappointed that we were unable to reach a resolution that satisfied you. Your comments have been shared with our team as we continue to review both our products and customer support processes. Thank you again for your feedback. – Evolved Chargers Support Team