绝对糟糕的客户服务。他们向我出售了一款没有时间表的产品,然后在承认他们没有在我的州概述或披露时间表后试图向我收费。然后该平台无法运行,直到时间表到期前 4 天我才能访问课程,他们拒绝给我 60 天的时间来完成课程,只提供 14 天。我支付了 60 天。
完全的骗局和支持是粗鲁的。
ExamFX 回复2026-06-15Hi, Nicole! I am sorry to hear you had a poor experience.
All ExamFX courses have an outlined access period, which is listed on our website, at the time of purchase in the cart, displayed on the user login portal page, and in the course itself. We do not advertise unlimited access for our courses.
Digging into your account, it looks like our team granted you an additional 15 days at no charge after you reached out to the customer support team, extending your course expiration.
Regarding your request for a refund, ExamFX’s refund policy allows for refunds within 48 hours of purchase, provided there has been minimal course usage. At the time of the request, the course had been extensively used, and both certificates were ultimately earned; therefore, the refund request was appropriately denied in accordance with our policy. You can read more here (https://www.examfx.com/refund-policy).
On our end, the Customer Support team was very responsive and provided clear, consistent information regarding course requirements, access timelines, and available resolutions.
Again, I am sorry for the inconvenience our access period caused you, but we absolutely do have the access period listed in many places, and we make no attempt to hide or mislead.
- Kate