Explorica US

Dear Customer, Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. Best regards, The Worldstrides Team

Dear Customer, Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. Best regards, The Worldstrides Team

Dear Customer, Thank you for your positive feedback! We're happy to hear that you had a great experience with our program. Your compliments are a great encouragement to our team. Best regards, The Worldstrides Team

Dear Customer, Thank you for your positive feedback! We're happy to hear that you had a great experience with our program. Your compliments are a great encouragement to our team. Best regards, The Worldstrides Team

Dear Customer, Thank you for your wonderful review! We're glad to know that our Tour Directors-Course leaders-bus drivers made your experience memorable. We will pass on your compliments to them. Best regards, The Worldstrides Team

Dear Customer, We understand how frustrating it can be when things don't go as planned. Rest assured, we are committed to resolving your issue. Our team is actively working on it and taking steps to ensure similar situations are avoided in the future. Our team is available to provide assistance if needed after tour, and we will be happy to continue supporting you. Best Regards, The WorldStrides Team.

Dear Jessica, Thank you for sharing your feedback about your recent experience with WorldStrides. We truly value your insights and take all customer concerns seriously. We understand that you are requesting (a specific action or request) which is not covered by our program Terms and Conditions. While we strive to meet our customers’ needs whenever possible, we have certain limitations outlined in our policies to ensure fairness and consistency for everyone. If there is an alternative solution within our guidelines, we would be happy to assist. Please share any additional details or context, and we will do our best to find a resolution. Thank you again for your patience and continued support. We value your business and are committed to addressing your concerns effectively. Best regards, The WorldStrides Team.

Dear Customer, Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. Best regards, The WorldStrides Team.

Dear Traveler, Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience or frustration this situation has caused. Your concerns are taken very seriously. We value your business and hope to regain your trust. Thank you for choosing WorldStrides, and we look forward to providing you with an improved experience on your next journey. Best Regards, The WorldStrides Team.

Dear Rebecca, Thank you for your wonderful review! We're glad to know that our tour director made your experience memorable. We will pass on your compliments. Best regards, The WorldStrides Team,

Dear Traveler, Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience or frustration this situation has caused. Your concerns are taken very seriously. Your feedback is crucial for our ongoing improvement, and we truly value your honesty. If you have any additional thoughts or concerns, please don't hesitate to reach out to us directly. We’re here to listen and learn from our mistakes. Best Regards, The WorldStrides Team.

Dear Amanda, Thank you for taking the time to share your review. Your comments are essential to our continuous improvement, and we truly value your honesty and feedback. We understand that your recent experience with WorldStrides fell short of your expectations, and for that, we sincerely apologize. Our team is committed to addressing the issue and ensuring it does not happen again. Here are the steps we are taking: 1. Investigation: We are thoroughly reviewing the issue you raised to prevent similar occurrences in the future. 2. Training and Improvement: We are implementing additional staff training to enhance the quality of our service. 3. Resolution: We aim to make things right and would appreciate the opportunity to address your concerns directly. Please feel free to reach out to our Customer Service Team at your convenience. Best Regards, The WorldStrides Team.

Dear Kate, We appreciate your gratitude. Your feedback helps us strive for excellence in the areas of opportunity. We truly value your insights and take all customer concerns seriously. Best regards, The WorldStrides Team.

Dear Andrea, We’re truly sorry to hear about your experience and understand how upsetting this situation must feel. Trip cancellations, especially those involving schools, are never what we want for our travelers or their families. Because school-group programs require a minimum number of participants to operate, trips must sometimes be cancelled when that threshold isn’t reached. However, you should have been notified promptly, and we apologize if that communication did not reach you as expected. That’s not the level of service we aim to provide. We would really appreciate the opportunity to review your account, clarify what happened with your specific reservation, and take a closer look at the refund details. Please reach out to our Customer Support team with your booking information so we can assist you directly and work toward a resolution. Thank you for bringing this to our attention, we take feedback like this seriously, and we want to help make this right. Best Regards, The WorldStrides Team.

Dear Nicole, We are truly sorry for the stress and frustration this situation has caused you, especially while you are going through cancer treatment and recovering from surgery. No one should have to deal with unexpected duplicate charges—let alone during such a difficult time—and we fully understand how upsetting and inconvenient this has been. Please know that we take your concerns very seriously. While duplicate charges are rare, they should never happen, and we sincerely apologize that you experienced this twice. Our finance team is already reviewing the issue to prevent it from happening again. Regarding your refund, we understand how important timely reimbursement is. Although our system requires refunds for duplicate credit‑card charges to be issued by check, we are working to make sure your refund is processed as quickly as possible so you’re not waiting any longer than necessary. We also recognize the added financial strain this has created, including the interest on your credit card. We want to help however we can, and our team is available to walk you through next steps or provide any documentation your bank may require. Please reach out to us directly at 1‑888‑310‑7121 or [email protected], and we will prioritize your case so you don’t have to make repeated calls or handle this on your own. Again, we are very sorry that this happened and for the additional stress during such a challenging time. Thank you for bringing this to our attention—we appreciate the opportunity to make things right. Warm Regards. The WorldStrides Team.

Dear Carrie, We're sorry for what you experienced. A price that differs from the quoted amount and unhelpful support isn’t acceptable to us. We’d like to audit your booking, compare the quote to the final charge, and provide a clear breakdown of any taxes/fees or third‑party surcharges. If we made an error, we’ll correct it. Please share your booking ID, name, and the quoted amount at [email protected] or call us at 1.888.310.7121 or via DM so we can resolve this promptly. Best Regards. The WorldStrides Team.

Dear Mr. Phillips, Thank you for sharing your experience with us. We’re truly sorry to hear about the challenges you faced and the frustration this situation has caused. Your feedback is very important to us, and we understand how disappointing this must feel—especially given the unexpected circumstances with your family’s health. We’d like to clarify that our “Cancel for Any Reason” insurance provides flexibility to cancel for reasons outside of standard coverage, but it does not guarantee a full refund. The policy terms outline that refunds are based on a percentage of the trip cost, and we regret if this was unclear at the time of purchase. Waiting 12 weeks for a refund is certainly not the experience we want for our customers, and we apologize for the delay. Please know that we never intend for families to feel taken advantage of. We value your trust and would appreciate the opportunity to review your case further to see if there’s anything we can do to make this right. If you’re open to it, please reach out to us directly at [email protected] or call 1.888.310.7121, and reference your booking details so we can assist you promptly. Thank you again for bringing this to our attention. Your feedback helps us improve and ensure a better experience for all travelers. Sincerely, The WorldStrides Team.

Dear Emily, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the program did not meet your expectations. Your feedback is incredibly important, and we genuinely appreciate your insights. Please know that we are committed to continuous improvement and take your comments seriously as we work to enhance our programs and services. Thank you for choosing Worldstrides, we look forward to the opportunity to serve you better in the future. Best regards, The Worldstrides team

Dear Beth, Thank you for taking the time to share your feedback with us. We sincerely regret that your experience with WorldStrides did not meet your expectations. Your insights are invaluable to us, and we truly appreciate your feedback. Please be assured that our team is actively reviewing the situation and implementing measures to help prevent similar occurrences in the future. Thank you once again for choosing WorldStrides. We hope to have the opportunity to provide you with a more positive and memorable experience in the future. Best regards, The Worldstrides team