Explorica US

Dear David, Thank you for taking the time to share your experience. We’re glad to hear you enjoyed Italy, the guides, and the destinations themselves; however, we’re very sorry for the challenges you encountered at the start of the tour, as well as your concerns around meals and the initial hotel stay in Venice. We understand how frustrating disruption, long travel times, and unmet expectations can be—especially on an international student trip—and this is certainly not the experience we strive to provide. Your feedback has been shared internally, as it’s incredibly important in helping us improve future tours. We sincerely appreciate your honesty and thank you for bringing these concerns to our attention. Kind regards, The WorldStrides Team

Dear Mitchell, Thank you so much for sharing such a detailed and thoughtful review. We’re thrilled to hear how much you enjoyed your Costa Rica tour and that Aura Tripovich and Hilbert made such a positive impact on your experience. It’s wonderful to know the itinerary, activities, and accommodations met your expectations, and we appreciate your specific feedback on dining as well. Your kind words and recommendation mean a great deal to us, and we’ll be sure to pass along your praise to Aura and Hilbert. We hope to travel with you again in the future! Warmly, The WorldStrides Team

Dear Customer, We’re so glad to hear you had such a wonderful experience in New York and Washington, DC! It’s great to know the trip was meaningful and impactful, especially as your first visit. Thank you for traveling with us and for sharing how memorable the experience was—we’re proud to be part of moments that leave a lasting impression. Best regards, The WorldStrides Team

Dear Customer, Thank you for your kind words! We’re thrilled to hear your trip was such a great experience and truly appreciate you choosing Explorica. Best regards, The WorldStrides Team

Dear Customer, We’re delighted to hear you had such an amazing experience in Belize! It’s wonderful to know that your Tour Director, Dino, made the trip even more special by sharing incredible sites and bringing their history to life. Thank you for traveling with us and for taking the time to share your experience—we’re so glad it was a memorable one. Best regards, The WorldStrides Team

Dear Customer, Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. Best regards, The Worldstrides Team

Dear Customer, Thank you for sharing such a thoughtful review! We’re honored to hear how supported you felt before and during your tour. While unexpected situations can arise, we’re proud that our team was there every step of the way—helping manage the logistics, easing the stress, and ensuring everyone could safely continue the experience. It’s especially rewarding to know our guides made such a personal impact and enhanced your tour with meaningful, memorable moments. We truly appreciate your trust in Explorica and are grateful you chose to travel with us. Best regards, The WorldStrides Team

Dear Traveler, Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience or frustration this situation has caused. Your concerns are taken very seriously. We value your business and hope to regain your trust. Thank you for choosing WorldStrides, and we look forward to providing you with an improved experience on your next journey. Best Regards, The WorldStrides Team.

Dear Patricia, Thank you for taking the time to share your experience, Patricia. We’re truly sorry to hear that the level of included programming did not meet your expectations during the tour. Our goal is always to provide a balanced itinerary that blends guided activities with scheduled free time, but we understand that this can feel disappointing if the experience does not align with what was anticipated. Your feedback regarding optional activities and extended free time is important and has been shared with our operations team for review. We would appreciate the opportunity to look into your tour details more closely and address your concerns directly. Please feel free to reach out to us at [email protected] with your booking information so we can follow up with you. Best Regards, The WorldStrides Team.

Dear Customer, Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. Best regards, The Worldstrides Team

Dear Customer, Thank you for your positive feedback! We're happy to hear that you had a great experience with our program. Your compliments are a great encouragement to our team. Best regards, The Worldstrides Team

Dear Lourdes , Thank you for sharing your feedback about your recent experience with Explorica. We truly value your insights and take all customer concerns seriously. Thank you for choosing WorldStrides. We look forward to providing you with a better experience on your next journey. Best regards, The WorldStrides Team.

Hi Kevin, Thank you for sharing your feedback. We’re very sorry to hear about the significant flight delays and the impact they had on your tour experience. Flight disruptions are understandably frustrating, and we regret that the support you received did not meet your expectations during that time. Our emergency support team is intended to assist travelers during unexpected situations, and we’re disappointed to hear that you felt unsupported. We’d like the opportunity to review what happened and your interactions with our support team so we can improve future experiences. Please contact us at [email protected] and include your reference number so we can follow up with you directly. Best Regards, The WorldStrides Team.

Dear Customer, Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. Best regards, The Worldstrides Team

Dear Tracey. Thank you for taking the time to share your review. Your comments are essential to our continuous improvement, and we truly value your honesty and feedback. We understand that your recent experience with WorldStrides fell short of your expectations, and for that, we sincerely apologize. Our team is committed to addressing the issue and ensuring it does not happen again. Here are the steps we are taking: 1. Investigation: We are thoroughly reviewing the issue you raised to prevent similar occurrences in the future. 2. Training and Improvement: We are implementing additional staff training to enhance the quality of our service. 3. Resolution: We aim to make things right and would appreciate the opportunity to address your concerns directly. Please feel free to reach out to our customer service team at your convenience. Thank you for choosing WorldStrides, and we look forward to the opportunity to serve you better in the future. Best regards, The WorldStrides Team.

Dear Elizabeth, Thank you for sharing your review with us. We’re genuinely sorry that your Explorica experience fell short of your expectations. Your feedback is crucial for our ongoing improvement, and we truly value your honesty. Thank you for choosing WorldStrides. We look forward to providing you with a better experience on your next journey. Best regards, The WorldStrides Team.

Dear Customer, Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. Best regards, The Worldstrides Team

Thank you for your detailed feedback, Nola. We sincerely regret the challenges you experienced during your Greece tour, particularly regarding the cruise cancellation, hotel accommodations, ferry experience, and difficulty reaching support. We understand how disruptive itinerary changes and uncomfortable travel conditions can be, and we’re sorry this impacted your overall experience. Your comments about meals, transportation, and customer support are taken very seriously and will be shared with the appropriate teams for review. We do appreciate you recognizing Catherine and Yiota for their exceptional work, and we’re glad you were still able to enjoy meaningful experiences and connections during the trip. If you’re open to it, we would welcome the chance to review your tour details further. Please reach out to us at [email protected] so we can follow up with you directly. Best Regards, The WorldStrides Team.

Dear Customer, Thank you for your positive feedback! We're happy to hear that you had a great experience with our program. Your compliments are a great encouragement to our team. Best regards, The Worldstrides Team

Dear Customer, Thank you for your kind words! We're thrilled to hear that you had a great experience with our services. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. Best regards, The Worldstrides Team