Eydology

Hi, We're sorry to hear that you're disappointed with your experience. First, we'd like to clarify the timeline. Your order was placed on June 4. Because your prescription included an ADD value, we contacted you to confirm whether you wanted progressive lenses before production could begin. Once we received your confirmation, your glasses were completed and shipped on June 22. To help reduce the delivery time, we upgraded your shipping to Advanced service at no additional cost. We also reviewed our email history. You mentioned that you requested a return as soon as you received the glasses. However, according to our records, your return request was sent only about two hours before this review was posted. We had not yet had the opportunity to respond before this review appeared. Prescription glasses are custom-made products, and production does require additional time compared with ready-made items. However, we certainly do not want any customer to be unhappy with their purchase. If there is an issue with your prescription or lenses, we are more than willing to investigate and work with you to find an appropriate solution. Our goal has always been to make quality prescription eyewear more affordable for everyone while providing responsive customer support. We sincerely ask for the opportunity to review your case and reply to your request before conclusions are drawn. Thank you.