Fancyvestido.com is a retailor site provides prom&homecoming dresses and wedding apparel. At Fancyvestido.com our customers can get the beautiful dresses at affordable price. And we accept custom orders, that's mean we can custom made a dress as your requests, thought or dreams.
Buyer beware - sizing issues and horrible returns/customer service
Buyer beware. First, their sizing guide is way off because the dress my daughter received should have fit based on the numbers, but it did not. I filed a return request 8 days after receiving the dress. Apparently 7 is the drop-dead date. A person named Lisa responded to my request with statements like "If you are not satisfied with this dress, why didn't you contact us immediately after receiving and trying it on, instead of 8 days later?" Well, we've been tracking a hurricane that is heading our way for a few days and returning a dress wasn't #1 on the priority list. When I explained that to Lisa her response was "Once the 7-day return period is over, the system will automatically lock the item and it will no longer be able to be opened." Working in IT, I know there are always workarounds. FV just doesn't want to help their customers.
This is the second time I’ve purchased a HOCO dress online for my daughter. The first experience through a different company was seamless- dress arrived and it fit perfectly. Ordered the strapless cheetah HOCO dress in a size 4. I received an email requesting the exact measurements of my daughter so I sent them to Lisa as requested. The dress arrived about 1.5-2 weeks later and the dress is way too big. Not even close to the measurements I sent and Fancy Vestido won’t refund my money starting since it’s a custom made dress I can’t return it. I ordered it in a specific size, FV is the one who reached out to me requesting the measurements. Now I’m out the whole price of the dress and stuck trying to find one with HOCO being a weak way. Buyer beware!!!
Ordered a dress that was low quality and not to expectation. Emailed service who offered partial refunds, but I wanted a full refund. Sent the dress back, went through customs and then was returned back to me with no refund and snarky remarks from customer service. BEWARE low quality products with no returns available.
Compared to some of the negative reviews, we didn't experience anything bad. They took down the measurements, and asked what date we needed the dress, and we needed it quickly. She said as long as I paid for expedite shipping, she would make sure it was here before the date we needed it. I was so nervous, I emailed her several times curious on any shipping updates. She insured me that it would be here and asked to be patient. Sure enough it made it with in two days before we needed it. And it fits my daughter perfect! I appreciate the great upfront personal customer service!!! Thank you!!!!
I found a dress I really liked on their website, but one of their dresses was VERY visibly AI-generated, which waved a massive red flag. I used Google Lens to find the dress I wanted on NorokCulture, for $1,400 more than what they advertised, because it was of higher quality than they would produce.
Very very bad customer service. You cannot speak to a live person. Email and Good luck. Terrible return policy. If you can be approved for a return you pay more in shipping back to China. Not worth the time or money. Nothing in my purchase was favorable. Don't order from here. You will be sorry.
fancyvestido.com 回复2025-11-06
Dear Customer,
Thank you for taking the time to leave a review! We apologize for any inconvenience or frustration your experience has caused you.
We checked Beverly Soltysiak's information and unfortunately, it is not recorded in our system.
Customer satisfaction is our top priority and we are committed to ensuring our customers have a smooth and hassle-free return experience.Please feel free to contact us if you have any questions.
Best regards,
fancyvestido Customer Service
This company is terrible. We paid $120 for a homecoming dress for my daughter and then when it arrived it was two sizes two small. There was a two-inch gap between the sides of the zipper on the back even though we ordered a size up from her usual size. When I wanted to return it and buy something that actually fit her, they told me I had to pay to ship it back to China at my own expense or else they offered to just let me keep it and refund me $10(!!!). What a rip off! Buyer beware! I have been ordering dresses online for many years for my daughter and have never experienced this kind of terrible return policy, whether it was from large retailers or small boutiques.
fancyvestido.com 回复2025-11-06
Dear customer, we apologize that our service did not meet your expectations.
Due to differences in manufacturing processes and product patterns, size charts may vary across different websites. Each of our product detail pages includes a size chart, and all our dresses are made according to these charts. Before shipping, each dress is fitted and checked on a standard mannequin to ensure sizing is correct. If you have any questions about the size, please contact us at any time during the ordering process for adjustments. Regarding returns, when you first contact us, we will provide two or more optimal solutions to help you resolve the issue. All matters related to returns are clearly explained on our website.
We are always committed to providing every customer with a satisfactory shopping experience.
Fancyvestido Customer Service Team
The website states that returns are possible on non-custom dresses. However, when I sought to return the dress in the 7 day period for a refund, the company refused. At first, they advised my dress was custom. I responded that we just ordered a size 6 dress with no custom measurements. The next response was that they don't have a return label and I would have to return to China. Then they offered a 10% refund. We would have never bought this dress if we knew that the item could not be returned for a full refund.
fancyvestido.com 回复2025-11-06
Dear Customer,
Thank you for taking the time to leave a review! We regret to receive your feedback.
We are a bespoke clothing store, and all our garments are handmade. Our website clearly outlines our return and refund policy. If you are not satisfied with the item you received, please contact us directly at [email protected], and we will be happy to assist you!
We wish you all the best!
Fancyvestido Customer Service Team
Great company. Excellent service. Customer service best I've had in years!! Delivered before due date!
Granddaughter changed her mind on prom dress. Found the 'one' she wanted, and Grandma ordered it. Not realizing the prom is coming on faster and is early April. The company contacted me for measurements, and I realized I should have ordered it way earlier and ordered it mailed quickly.
Lisa assured me the dress was put on rush order, and they sent it air mail. She kept in contact with this grandma as I tried to calm the granddaughter down every day that it's going to be fine. I trusted Lisa completely. The dress arrived April 1st in the evening in a thunderstorm intact! Thank goodness for my ring security camera!
It's beautiful and amazing. Fits perfectly. The detail is amazing and Granddaughter is obsessed with the dress! So much, that she videoed called me after midnight to show me she's wearing it for an hour at home at night! She'd had her hair appointment that day and she wanted to see how it would look with her hair done.
I will post pics the 13th. She looks like a princess in the dress.
I'm so happy for her senior prom, this dress is going to blow her friends and her boyfriend away.
fancyvestido.com 回复2025-11-06
Dear customer,
Thanks for sharing your shopping experience here. We're thrilled to hear you've had a great shopping experience with us. Fancyvestdio will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Fancyvestido Customer Care Team
This is a scam! Do not buy from here! The dress didn't fit, it was returned in brand new condition. I was advised to got to the post office and return immediatly by Lisa and then she would refund me. 11 months later the package was returned to me becuase Lisa refused to pick it up from customs (most likely to avoid paying a fee or customs). I am out hundreds for the dress and shipping!
fancyvestido.com 回复2024-12-14
Dear consumer, we are sorry that our service failed to satisfy you.
Regarding returns, when you first contact us, we will give you two or more best solutions to help you solve the problem. If you choose to return the goods, we will also inform the buyer, and in our return policy, we also remind you that there may be risks of loss, damage, and customs inspection of goods during the return process. We do not have a perfect way to avoid these risks, and we are very sad to encounter such things.
We have always been committed to giving every customer a satisfactory shopping experience.
Fancyvestido Customer Service Team
Lisa is fake.
1. Dress is not what was online.
2. Was guided to resell.
fancyvestido.com 回复2024-11-27
Dear Customer,
Thank you for taking the time to leave a review! We are sorry to receive this comment.
If you are not satisfied with the item you received, you can email [email protected] directly to resolve the issue. We would love to find a way to resolve this issue!
Have a great day!
Fancyvestido Customer Care Team
This business is a complete scam. The dresses that they feature are not theirs. I lost over $500 dollars through them after they knowingly sent me the wrong dresses and refused to pay for return shipping.
Return shipping back to china already cost hundreds of dollars.
I tried to dispute the claim with PayPal and my credit card company but this company lied about sending the correct merchandise, only sharing information that painted them in a favourable light.
Do not spend your money with these frauds, you will be out hundreds of dollars.
fancyvestido.com 回复2024-11-27
Dear Customer,
Thank you for taking the time to leave a review! We apologize for any inconvenience or frustration your experience has caused you.
We checked Sera's information and unfortunately, it is not recorded in our system.
Customer satisfaction is our top priority and we are committed to ensuring our customers have a smooth and hassle-free return experience.Please feel free to contact us if you have any questions.
Best regards,
fancyvestido Customer Service
I paid for expedited shipping, and it did not expedite. The dress arrived and it was a very cheap knockoff that did not resemble the dress in the image. AVOID AT ALL COSTS.
fancyvestido.com 回复2024-11-27
Dear Customer,
Thank you for taking the time to leave a review! We are sorry to receive this comment.
We are a custom dress shop, and the clothes are all handmade. If you are not satisfied with the item you received, you can email [email protected] directly to resolve the issue. We would love to find a way to resolve this issue!
Have a great day!
Fancyvestido Customer Care Team
The dress was exacly like the picture and it fitted perfectly. The only downside is that the material was a little cheap but other than that i totaly recommend it
fancyvestido.com 回复2024-11-27
Dear customer,
Thanks for sharing your shopping experience here.We're thrilled to hear you've had a great shopping experience with us.Fancyvestdio will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Fancyvestido Customer Care Team
How come you’re answering all criticism with a basic pre-written response? You’re STILL “making major improvements in customer service, quality, and logistics departments.” for TWO YEARS? It’s really shameless
fancyvestido.com 回复2024-11-27
Dear Customer,
Thank you for taking the time to leave a review! We are sorry to receive this review.
If you have any questions, you can email us directly at [email protected] to resolve the issue. We will be happy to find a solution to this issue!
Have a great day!
Fancyvestido Customer Service Team
I do not recommend this place at all. We purchases a dress because they advertised it would be delivered by a specific date, only to receive email that they cannot have it to us on time as advertised online. My daughter’s prom and they wasted crucial time that we could have been shopping else where.
fancyvestido.com 回复2024-05-07
Dear susan, sorry for the inconvenience. We emailed you immediately when we received your order to confirm the event date. Unfortunately, the time is too urgent. We can't deliver the dress to you in time. Now is our busy season, so it will take more time than usual. That's why we suggest customers email us to confirm whether a rush order can be delivered on time. We have canceled your order and issued a full refund. We suggest that shopping at a store might be a better option. Hope you can understand.
To enhance communication going forward, please direct any queries or requests to [email protected].
Again, we sincerely apologize for the inconvenience and have a great day!
Best regards,
Fancyvestido
Waited longer than expected for a prom dress for my daughter. The reviews on the website itself sounded promising. The custom sizing was a plus. But that is not what we got. The dress came 2 weeks before prom. There were loose threads everywhere. One of the loops to tie the back broke immediately. And “custom fitting” - I don’t know whose measurements they took, but they were nothing close to my daughters. She was heartbroken. Now we are frantically trying to fix this two weeks before prom. Never again!!
fancyvestido.com 回复2024-04-03
Hello ,
We are really sorry to hear about your experience with us.
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently, we are making major improvements in our customer service, quality, and logistics departments.
Should you need any further assistance, please don't hesitate to contact us and we are more than happy to assist you.
Again, we sincerely apologize for the inconvenience and have a great day!
Best regards,
Fancyvestido
I would rate this a zero if I could. Waited over a month until my dress label was created. The customer service was horrible. There were no answers back to my emails unless I emailed like 20 times. Do not make the same mistake I did trying to go cheap. Buy the expensive dress not the fakes. In the end u spend more getting scammed and trying to buy a new dress than buying a nice dress in the start. DO NOT BUY FROM HERE ITS A SCAM
fancyvestido.com 回复2024-04-03
Hello Grayson ,
We are really sorry to hear about your experience with us.
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Now is our busy season, so it will take more time than usual. Currently, we are making major improvements in our customer service, quality, and logistics departments.
Should you need any further assistance, please don't hesitate to contact us and we are more than happy to assist you.
Again, we sincerely apologize for the inconvenience and have a great day!
Best regards,
Fancyvestido
Shipping took weeks, finally received the dress and it was nothing like the photos or description. “Black Strapless Mermaid Sequins Long Prom Dress with Slit “ Came with straps, was not sequin material as described it’s a cheap velvet like material with a sequin sewn on here and there. They were falling everywhere upon taking from DHL bag. Not beading or rhinestones on the bodice. They offer 7 day return, you have to await a response with return address. So I had to get PayPal involved to get that information. She then offered $30 to keep or sell the dress. Lisa refuses to provide prepaid label and shipping to china is $70-140! Please don’t be like me and order trying to save bc in the end you end up losing money even if you can return! I’m still awaiting refund. They need to picture the actual dress they are selling and not pictures stolen from others of legit gowns! I wish I could upload the photos of listing and what I was sent’ nothing close !
fancyvestido.com 回复2024-04-03
Hello Em ,
We are really sorry to hear about your experience with us.
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Now is our busy season, so it will take more time than usual. Currently, we are making major improvements in our customer service, quality, and logistics departments.
Should you need any further assistance, please don't hesitate to contact us and we are more than happy to assist you.
Again, we sincerely apologize for the inconvenience and have a great day!
Best regards,
Fancyvestido
The bad dress & worse customer service. A china company
The dress we ordered looked nothing like the picture. It was a very “dated” dress. Then when I’ve tried to return it I have to ship it to china! I thought the company was out of California. Very misleading. Plus they give you the runaround to return it. It’s not worth it. There’s a lot of reputable sites & this is not one.
fancyvestido.com 回复2023-09-12
Hello Joy,
We are really sorry to hear about your experience with us.
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently, we are making major improvements in our customer service, quality, and logistics departments.
Should you need any further assistance, please don't hesitate to contact us and we are more than happy to assist you.
Again, we sincerely apologize for the inconvenience and have a great day!
Best regards,
Fancyvestido
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