FCP Euro

Hello, Thank you for your feedback. We sincerely apologize that your order was not ready when you arrived and for the impact the delay had on your installation appointment. Because your time is valuable, we ask customers to wait until they receive the Ready for Pickup email before traveling to the Retail Center, as this confirms the full order is available. While most pickup orders are fulfilled within two hours, timing can vary based on inventory availability and location. In this case, part of your order was located at our Bic Drive facility and needed to be transferred to the Retail Center. To avoid adding to your wait, we arranged to have the order shipped directly to you. Unfortunately, a carrier delay caused part of the shipment to arrive later than anticipated. We understand how frustrating this experience was and are reviewing what occurred to identify opportunities to improve our process and communication moving forward. Best Regards, Anthony from FCP Euro

Hello, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience, especially after you traveled such a long distance only to find that your order was not ready. Because your time is valuable, we ask all pickup customers to wait until they receive the Ready for Pickup email before traveling to the Retail Center. This process is outlined on our website and in our order confirmation emails and helps confirm that the full order is ready while minimizing unnecessary wait times. When placing an order with a member of our team, you should be able to trust that the correct part is being selected for your vehicle. Although you showed our team the starter you were looking for, we should have taken the additional step of verifying fitment using your VIN before finalizing the order. This did not meet the standard of service you should expect from us, and the breakdown in our process is being reviewed and addressed. A member of our team will reach out to you directly to review what occurred and help resolve the situation. If you still need to return the incorrect starter, we will also be happy to provide a prepaid return shipping label. We appreciate your feedback and apologize again for the inconvenience this experience caused. Best, Anthony from FCP Euro

Hello, We sincerely apologize for the difficulties you encountered while attempting to modify your order. While we do offer our customers a short window to contact us for modifications, there are certain factors that may restrict our service team's ability to make changes once an order has entered the packing stage. Nonetheless, we acknowledge that we may have fallen short in offering you an alternative solution. I have located your recent customer support contact inquiry and have emailed you directly with a tailored resolution. We look forward to hearing from you and once again extend our apologies for not meeting your expectations during your initial reach out to our support team. Best Regards, Anthony from FCP Euro