Excellent as usual
Excellent as usual. Each time I need a critical OEM part for my BMW you guys are there! Thank you for excellent products and superb fast shipping and delivery!
About FCP Euro
Data updated- Website
- fcpeuro.com
- Category
- Vehicles & Transportation
- Location
- United States · Milford
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 50% (1/2)
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Is FCP Euro legit?
FCP Euro (fcpeuro.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
What people say
Parts arrived quickly
Parts arrived quickly and I had my car back on the road in no time
100%
Fast delivery. Fantastic customer service. Exceptionally quality parts. My go to online retailer for anything euro
Great selection & prices
Great selection, great prices, and quick shipping. Everything arrived neatly packaged and secure.
Satisfied Customer
Once again an ahead of time delivery!!!
Always availability of OEM BMW parts
Always availability of OEM BMW parts, great service, fast shipping.
Milford center with distribution warehouse issue
Went to Milford center for my order! Had to wait for couple hours. Packages did not arrive and had to leave! They said they would fed-ex it the next day! Only part of the shipment arrived! Called them and said there must have been a mistake! It arrived a day later! The delay caused issue with my appointment at installer! Suggest to allow customers to go to their warehouse if they can not deliver quickly! Not good! Not good at all!
Reply from FCP Euro2026-08-03
Hello, Thank you for your feedback. We sincerely apologize that your order was not ready when you arrived and for the impact the delay had on your installation appointment. Because your time is valuable, we ask customers to wait until they receive the Ready for Pickup email before traveling to the Retail Center, as this confirms the full order is available. While most pickup orders are fulfilled within two hours, timing can vary based on inventory availability and location. In this case, part of your order was located at our Bic Drive facility and needed to be transferred to the Retail Center. To avoid adding to your wait, we arranged to have the order shipped directly to you. Unfortunately, a carrier delay caused part of the shipment to arrive later than anticipated. We understand how frustrating this experience was and are reviewing what occurred to identify opportunities to improve our process and communication moving forward. Best Regards, Anthony from FCP Euro
Finding parts
I always find quality parts and the service is exceptional.
Straight forward and easy process
I needed 2 air filters for my 2016VW Golf TSI. FCP Euro's website made it easy to find compatible parts when I plugged my vehicle data in. Because I was not in a hurry for these items, shipping time was not the highest priority. Everything arrived well packaged and in good shape. I expect I will be purchasing from FCP Euro in the future.
Great site/store!
Easy to find the parts I am looking for, shipping is always quick and packaged well, good selection of parts as well
FCP Euro is a Top Choice For European Parts
FCP Euro has competetive prices , the best warranty and ship very quickly . What more could you ask for!!
ive ordered parts 2x for pickup and I…
ive ordered parts 2x for pickup and I live 154 miles away. Each time its been mid afternoon when I get to the store only for order not be ready. this past time was the worst experience as I had a U-Haul to pick it up. upon arrival I was told no sorry its not ready we will ship it to you for delivery tomorrow. A delivery which did not happen took two days to ship some of the items to me. What is even more upsetting is I made an order at the counter and it was screwed up! I didn’t notice it because $100 core charge hid the incorrect price! I said the car was a May 2011 build and he deleted both starters from the order and somehow replaced it with the wrong one. When I realized the error next day when it arrived I had to reorder another one and you shipped it to me via USPS so it won’t get here till later this week! Is a life time warranty even worth it to me to have to put up with these delays.
Reply from FCP Euro2026-08-03
Hello, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience, especially after you traveled such a long distance only to find that your order was not ready. Because your time is valuable, we ask all pickup customers to wait until they receive the Ready for Pickup email before traveling to the Retail Center. This process is outlined on our website and in our order confirmation emails and helps confirm that the full order is ready while minimizing unnecessary wait times. When placing an order with a member of our team, you should be able to trust that the correct part is being selected for your vehicle. Although you showed our team the starter you were looking for, we should have taken the additional step of verifying fitment using your VIN before finalizing the order. This did not meet the standard of service you should expect from us, and the breakdown in our process is being reviewed and addressed. A member of our team will reach out to you directly to review what occurred and help resolve the situation. If you still need to return the incorrect starter, we will also be happy to provide a prepaid return shipping label. We appreciate your feedback and apologize again for the inconvenience this experience caused. Best, Anthony from FCP Euro
Correct parts for the job I needed
Correct parts for the job I needed. As a bonus, there was a FCP Euro video online showing me step by step on how to replace my turbo. Car runs great and legit saved $1-2k in labor costs. Couldn’t be happier with FCP Euro!
Webe is do easy to navigate and fine…
Website is so easy to navigate and find the parts I need, great price and quality items, then shipped on time!!
They have good prices and everything…
They have good prices and everything arrives as and when expected.
a catastrophe with faulty parts and poor customer service
I was sold shocks and all pertaining components for my 2010 Mercedes E350 and was told my ride would be "better than new." The result is significantly worse, verified by both my mechanic and my passengers. The company's response has been an insulting $600 credit—after initially offering only $100 to buy more of their parts—stating the 90-day return window is over. They seem to ignore that when you install these parts, it takes time to drive the vehicle and actually identify that it is the parts causing the issue. Time passes while you are trying to verify the problem. These parts were declared faulty by an expert, and I provided written documentation to FCP. Why would I buy more parts from a company that sold me bad parts in the first place? I would risk spending another $1,800 plus parts costs, minus their $600, just to potentially have the same outcome. My initial investment for parts and labor was $3,783.99. It will cost me $4,800 for Mercedes to do it right. That is a total of about $8,500—including their $600 offer—just to get this fixed properly. It simply does not make financial sense to put $8,500 into a 2010 vehicle, a fact they were fully aware of given the year and make of my car. I am now forced to sell the vehicle entirely. It has been a total catastrophe
Great as Usual
Every experience I had ordering from FCPEuro has been great, so no surprise there.The only reason 4 out of 5 stars is because the package for the water pump was open.But I don't expect any issues and the shipping as usual was great!
timely delivery and great pricing
Disappointing Customer Service Experience
I was disappointed with my experience. I accidentally completed my order before I had finished shopping and immediately contacted customer support to see if I could simply add another item to the existing order. I wasn't asking to cancel the shipment or make significant changes—just to add an item before it shipped. Unfortunately, I was told the order couldn't be modified because it had already been processed. This meant I had to place a separate order and pay additional shipping, which was frustrating. I understand that warehouses have processes, but many online retailers allow customers a short window to modify or combine orders before they ship. I had expected a bit more flexibility, especially since I reached out right away. Overall, I was disappointed with the customer service experience. 08/02/2026 - I'm updating my review because FCP Euro followed up after my initial experience. Anthony from the Service Operations team took the time to explain why my request couldn't be accommodated and offered a fair solution by covering the additional shipping cost. I appreciate the excellent customer service and their commitment to customer satisfaction.
Reply from FCP Euro2026-07-31
Hello, We sincerely apologize for the difficulties you encountered while attempting to modify your order. While we do offer our customers a short window to contact us for modifications, there are certain factors that may restrict our service team's ability to make changes once an order has entered the packing stage. Nonetheless, we acknowledge that we may have fallen short in offering you an alternative solution. I have located your recent customer support contact inquiry and have emailed you directly with a tailored resolution. We look forward to hearing from you and once again extend our apologies for not meeting your expectations during your initial reach out to our support team. Best Regards, Anthony from FCP Euro
Excellent quality with guarantee, but expensive.
They have lots of experience in buying high oem quality parts which perform well and backed by their guarantee. Not like alot of super cheap Chinese parts which don't last like on Amazon. Prices are high but you will get what you pay for.