We sincerely apologize for any inconvenience caused regarding the shipment issues. We understand your frustration and are committed to improving our customer service. If you’re still facing any issues, please feel free to reach out to us directly [email protected], and we’ll do our best to resolve them as quickly as possible.
Your satisfaction is important to us, and we appreciate your patience.
We apologize for any confusion or frustration you may have experienced. We want to clarify that we always aim for transparency and fairness in our return process. If there was any issue with the condition of the items, we make sure to review each case thoroughly. Please note that any donations to charity are done in accordance with our company policies, and we do not withhold funds or merchandise unfairly.
If you feel that your return was handled incorrectly, we encourage you to reach out to us directly with your order details so we can look into it and resolve the situation. Your satisfaction is important to us, and we are committed to improving your experience.
我使用预付费标签将退货退回 Few Moda。运输公司丢失了我的包裹。当我担心包裹退回时,Few Moda 客户服务团队立即回复了我的电子邮件。当发现包裹丢失后,Few Moda 的客户服务团队仍然给我全额退款。他们的客户服务总是反应敏捷且乐于助人,但这是超越的。我会向任何人推荐 Few Moda。他们的服装质量非常出色,但客户服务也是一流的。
Thank you for your feedback, and we sincerely apologize for the experience you’ve had with your recent order. We always aim to provide high-quality products, and we’re genuinely sorry to hear that the dress didn’t meet your expectations.
Regarding the shipping time, our standard delivery time is 6-9 days. We apologize for the delay in your case and understand your frustration. We're happy to extend the return period for you, and our customer service team is ready to assist you with the return process. Please feel free to contact us at [email protected], and we’ll take care of the rest.
We appreciate your feedback about our pricing and membership discount. Your concerns are important to us, and we will look into this further to ensure we are providing a transparent and fair experience for all our customers.
Thank you again for sharing your thoughts, and we hope to resolve this matter to your satisfaction.
D
Danielle Kozinski · 写过 1 条评价 · 体验于 2025-06-20 ·
★★★★★
极其令人失望的经历
Few Moda 的体验非常令人失望。我退回了四件物品,除了少量可去除的宠物毛发外,所有物品都状况良好——这些东西在他们的退货政策中没有列出作为拒绝理由。他们没有通知我或提供任何解决方案,而是直接拒绝退货并处理掉这些物品,让我没有退款,没有信用,也没有机会收回它们。我必须自己伸出援手,以避免失去订单的全部价值。经过多次跟进后,他们才提供部分商店信用,我不得不推迟以获得公平待遇。作为付费会员,我期望更好的沟通、透明度和问责制。他们模糊的“完美状态”政策让他们拥有不受限制的自由裁量权,选择丢弃完美可穿戴的物品而不是退回它们既是不可持续的也是不可接受的。我不会推荐这个会员或公司。
编辑:他们给了我 100% 的商店信用,我仍然认为这不是公平的补偿,但不愿意在任何事情上让步。我仍然不推荐。
Few Moda 回复2025-06-23
Thank you for sharing your feedback, and we sincerely apologize for the frustration this situation has caused. We understand your disappointment and regret any miscommunication regarding our return policy.
While we’re glad the team ultimately resolved this with a full store credit, we recognize it fell short of your expectations. We’ll review our policies—particularly around item conditions and notifications—to prevent similar issues in the future.
We sincerely apologize for the frustration and inconvenience you've experienced. Your feedback is incredibly important to us, and we’re truly sorry that you felt unsupported during your recent interaction with our team.
We understand how disappointing it can be when things don’t go as expected, and we regret any confusion or misunderstanding that occurred with your credit. We’ve looked into this matter and would like to resolve the issue as quickly as possible. We genuinely want to make things right and ensure you receive the full benefits of your membership.
我对他们的质量和服务都非常失望。我现在正在阅读这些评论,很多其他客户都有非常相似的经历,感觉 Few Moda 强加了极其粗略和糟糕的商业实践。
我在网上订购了一件商品,收到后试了一下,不合身,而且质量很差。我立即取下该物品并将其放回包中,所有原始标签完好无损,并以原始包装退回该物品。然后我收到一封电子邮件,说我的退货由于除臭剂标记而被拒绝。这太令人惊讶了——我几乎没有尝试过这件衣服,当然也从来没有在任何地方佩戴过它。在试穿体验中很容易发生这种情况,并且似乎是拒绝退货的完全奇怪的理由。我一直在给他们的客户服务发电子邮件,但他们不再回复我的任何电子邮件,并且拒绝退还我的钱。所以我现在失去了该物品,也没有了我的钱。这是真正可怕的商业行为,应该是非法的。我不推荐他们。
还应该指出的是,物品和面料的质量很糟糕,而不是他们声称的那样......
Few Moda 回复2025-06-13
We are truly sorry to hear about your disappointing experience, and we sincerely apologize for the frustration this has caused. We take feedback like yours seriously and understand how important it is to address these concerns.
Regarding the return issue, we strive to maintain the highest quality of customer service, and we regret that your return was not processed smoothly. Our team will investigate this matter thoroughly to understand what went wrong and ensure that this doesn't happen again. Please allow us to review your case and get back to you as soon as possible with a resolution.
We also apologize for the quality of the item not meeting your expectations. We continually work to improve the quality of our products, and your feedback will be considered as part of that effort.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this to your satisfaction.
We are truly sorry to hear about your negative experience, and we understand your frustration. We take all customer feedback seriously, and we regret that your return was not handled as you expected.
Regarding the stain on the item, we will review the situation thoroughly and investigate further. Our goal is to ensure fairness and transparency in all our transactions, and we sincerely apologize if this issue has caused any confusion. We are committed to resolving this matter as quickly as possible, and we’ll make sure to follow up with you directly regarding the next steps.
M
Maggie · 写过 1 条评价 · 体验于 2025-06-04 ·
★★★★★
返回支持
我在退货时遇到了技术困难,退货期限还剩一天,但网页显示我无法退货。我联系了 Few Moda,几分钟内他们就回复了,一小时内他们调整了实际网页,以确保我可以提交退货。服务很棒!
Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We understand your frustration with the quality of the products and the membership fee. We take customer concerns seriously and will review your comments to help improve our offerings.
Please note that membership fees are part of the terms we outline during the registration process, but we do want to ensure you're satisfied with your purchases. If you have any questions or need assistance with returns, please don't hesitate to contact us directly, and we’ll be happy to help resolve the issue.
We appreciate your feedback and hope to make things right for you.
A
Anika Gupta · 写过 7 条评价 · 体验于 2025-05-12 ·
★★★★★
一家很棒的公司,却已经走下坡路了
我第一次见到 Few Moda 是在大约五年前的一次时尚行业活动中,当时,这家公司感觉像是一个保守的业内人士的秘密。该公司每季度收取 40 美元的会员费(不用于购买),直接与为高端设计师品牌工作的工厂进行谈判,以比设计师通常收取的价格低得多的方式生产精美、时尚的服装。
我于 2022 年初成为会员。起初,我完全被其令人难以置信的品质所震撼 - 我们谈论的是天然纤维、全衬里、带有口袋和其他贴心剪裁细节的产品。很少有 Moda 提供与更昂贵的品牌类似的设计(Selkie 著名的泡泡连衣裙、Staud's Wells 连衣裙、Hill House Home 的 Nap 连衣裙),但他们也提供自己美丽的原创设计。会员资格包含免费送货/退货,我收到了大量物品并顺利退回了几件。
过去几个月发生了严重的问题。首先,Few Moda 进行了一次管理不善的“促销活动”,导致大量商品售罄、无法按时发货或面临其他问题。 然后他们尝试推出珠宝系列。我兴奋地买了一条可爱的小樱桃项链。到达的物品感觉便宜又俗气。链条很粗糙,做工很差,会刮伤/拉扯我的头发。我写信给 Few Moda 要求退款。他们表示会调查此事。我在 Google 上搜索了这条项链,结果发现多家供应商在全球速卖通上以 2 美元的价格出售完全相同的项链。我再次给 Few Moda 发了邮件——毕竟,他们声称与高端工厂合作生产独家商品。 Few Moda 没有人对此做出回应。
快进到最近。我退回了一件买的衣服,因为它不合身。我收到一封来自 Few Moda 的随机生成的电子邮件,说退货已被“拒绝”。我从来没有在 Few Moda 或任何其他品牌上发生过这种情况。当我写信给 Few Moda 的客户服务时,他们告诉我这件衣服有“污渍”。这让我很困惑——我试穿了这件衣服大约两分钟,这件衣服不可能沾上污渍。然后事情变得更奇怪了 - 他们告诉我,由于他们的商店政策,他们无法退回物品或我的钱。此时我完全受够了,并说他们可以全额退款给我,或者给我我付钱买的衣服,但他们不能同时保留衣服和我的现金。说实话,我很困惑他们竟然选择对一个已经成为会员多年的人采取这种方式——我的会员费很容易是相关裙子价格的 5 倍。他们当时确实给我退款了,但这是最后一根稻草,我取消了我的会员资格。
这里的慈善观点是,竞争压力、关税不确定性和领导/战略变化导致了公司的许多问题。无情的观点是,他们故意走向欺骗的方向,购买低端产品,吝惜客户服务,并且对退货吝啬。我在这个品牌呆了几个月,因为我喜欢这个品牌,但无忧无虑的运输/退货和出色的客户服务是我证明会员身份的理由。我还可以从其他不需要季度费用的公司购买产品。我写这篇评论感觉很糟糕,因为我真的认为这是一个很棒的概念,而且他们的一些产品仍然很棒,但我只是无法将注意力集中在我最近经历过的这些非常负面的互动上。我希望他们能够扭转局面!
Few Moda 回复2025-05-21
Thank you for sharing your detailed feedback. We're truly sorry to hear about your recent experience, and we understand your frustration. It’s clear that we missed the mark in delivering the quality and service you’ve come to expect from us, and we sincerely apologize for the inconvenience.
We take your comments seriously and are working hard to improve our processes, especially regarding shipping, returns, and customer support. We hope to have the opportunity to regain your trust in the future.
Thank you for being a member, and we appreciate your support over the years.
We sincerely apologize for the inconvenience you've experienced with your order. We understand your frustration and regret that your order did not arrive as expected. Please rest assured that we have thoroughly reviewed and addressed your previous request, and we are committed to providing a better experience moving forward.
Should you have any further concerns or need assistance, please do not hesitate to contact us directly. We appreciate your understanding and hope to resolve any issues to your satisfaction.