Few Moda (fewmoda.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-12.
Few Moda’s customer service is among the best out there. I had found a dream dress and they were out of my size. I reached out on a whim I would hear. Within an hour someone had responded and elevated my request. Just after that someone let me know they were looking into it. The next day I had a response that the dress would be restocked. This was all before I had even become a customer!
Very honest. I needed to cancel order that I mistakenly made. I emailed customer service and they cancelled. Very nice.
I had an issue where a dress that was final sale came and did not match the image on the website (it was very different and unflattering). I emailed customer service and they were very quick to offer a refund for the faulty item, even though it was final sale. It was a great experience and I’ll definitely be shopping with them again.
I had ordered clothes for an event and gotten next day shipping. Unfortunately my package was not delivered in time and the customer care team helped refund and resolve my issue incredibly quickly and kindly. A great experience, and I love the clothes that came! It was a return/exchange and it went smoothly on all ends.
Excellent customer service. My dress I ordered had 2 parts and only one came. Within hours of me sending an email to their team that had addressed the issue and dispatched a new dress to be delivered that same week without making me return the other half. Will be coming back to shop just because of how seamless that was.
The quality and sizing was hit or miss but the customer experience was fabulous. Immediate response to an issue and they helped me out when they really didn’t have to. Will shop here again!
Really helpful & accommodating customer service to help with returns. Will order again! Thanks, Lisa
I had a great experience with Customer Service. I had an item that was being shipped to California, but I needed it to go to Boston instead, and they very quickly jumped on my request and made it happen. Also, I’m really loving the clothes that I bought from Few Moda
The discounted prices are tempting, but don't be fooled the membership is not worth it. The website is a mess. The Sort function is broken across most categories, and the Rewards redemption at checkout flat-out doesn't work. The dropdown appears, you make a selection, and nothing happens. I met every requirement ($150+ order total, 936 reward points) and still couldn't redeem a cent. When I contacted customer service with my exact cart items, instead of fixing the issue, they put it back on me to verify my items weren't in some "restricted category", a policy buried nowhere on the site. That's not support, that's a runaround. And the clothes? Cheap material, poor fit, often see-through. I've returned far more than I've kept. Current styles at a discount sounds great in theory. In practice, you'll spend more time fighting the website, chasing customer service, and returning low-quality items than you'll ever save. There are far better options out there. UPDATE Post canned FM Reply: When I sent my issue to customer service on May 14 (8:10am), I provided my order number and confirmed I met the requirements (as noted in my complaint, you should read before creating a canned reply).
Thank you for taking the time to share your honest feedback. I'm truly sorry to hear about your experience – this is certainly not the level of service or quality we strive for, and I completely understand your frustration. Please know that we take your comments seriously. You're right to expect a smooth shopping experience, and I apologize that both our website and customer service did not meet that standard. Regarding the reward points redemption, we do have a policy that points cannot be applied to certain restricted categories (such as silk, cashmere, bags, and membership purchases), and we also require a minimum order subtotal of $150. This information is clearly outlined on our website, but I understand it may not have been easy to find – and I'm sorry for that. https://www.fewmoda.com/pages/few-moda-rewards-1 If you're willing, could you please share your order number or reach out to us [email protected] directly so we can look into your account and review the discount application for you? We would genuinely like to understand what went wrong and see if we can make things right. We also appreciate your feedback about the quality of our clothing and will share it with our product team. Thank you again for your honesty – we hope you'll give us another chance to improve your experience.
Few Moda is the best. I’ve ordered multiple times and have had nothing but positive experiences. The biggest reason I’m leaving a review, though, is their customer service. Each time I’ve need their assistance, they’ve been incredibly helpful, responsive, and easy to work with. The quality has been great for the price, shipping has been reliable, and I’ve never felt left hanging when I needed help. If you’re on the fence about ordering, I’d definitely recommend giving them a try.
Amazing customer experience! Seems like a really fantastic brand.
I really like few moda, their customer service is very good and prompt. I appreciate how fast they answer and how they truly try to fix whatever issue you’re facing. I also really like the clothes they offer, I can always find clothes made of natural fabrics.
The quality of clothing is great, especially for the price. The depiction online is accurate and I found sizing also to be pretty accurate. Customer service is exceptional, they were very quick to respond, clear and direct. Definitely recommend.
Few moda has some great pieces and customer service was really helpful when my package got lost.
My package was delayed to the point that it was probably lost in transit by UPS. I reached out to customer service and they offered me either a refund or exchange. They are always incredibly responsive and the clothes are great!
The clothes are cute but the quality is relatively poor sometimes. I do find the customer service helpful when there are quality concerns. I also wish they would restock their sold out items, and bring back staples like work blazers. I like the variety and frequency of new releases. Overall it’s a worthwhile membership.
Thank you for taking the time to share such honest feedback. We're delighted to hear that you enjoy the variety and frequency of our new releases and that our customer service team has been supportive when needed. We also appreciate your comments regarding quality and restocking—especially your interest in bringing back staples like work blazers. We'll be sure to share this with the team as we work to improve. Thank you for being a valued member!
I joined Fewmoda expecting a smooth shopping experience, but it has been very disappointing. This is a membership-based retailer, and in my opinion, it is not worth it. After placing my order, the items did not arrive on time. Only later did I find out they were shipping from an overseas warehouse, which is not clearly disclosed during checkout. If I had known this upfront, I would not have ordered. Customer service is another big problem. When you reach out, you’re met with an AI email responder, not a real person. They do not answer their phone number, and there is no easy way to speak to a human agent. On top of that, getting a refund is very difficult and time-consuming. Because the items were so late, I had to buy what I needed from another retailer. Overall, this was a frustrating experience, and I would not recommend Fewmoda, especially if you need your items by a certain date.
Thank you for taking the time to share your experience, and I’m truly sorry to hear that your time with Fewmoda has been disappointing. We sincerely value our members, and it’s concerning to learn that we fell short of your expectations. Regarding the shipping delay, we’d like to explain that due to an overseas holiday period in February, logistics experienced temporary disruptions, which caused longer-than-usual delivery times. This is not reflective of our standard shipping timeframe, and we completely understand how frustrating this must have been—especially when you were counting on timely delivery. We also hear your concerns about our customer service and the difficulty reaching a real person. Please know that we are actively working to improve our support channels to provide faster, more human assistance. You can always reach us directly at [email protected], and we’ll do our best to respond promptly and personally. We’re sorry that your experience did not reflect the quality and care we aim to provide. If there’s anything we can still do to address your concerns—such as processing a return or offering assistance with a past order—please don’t hesitate to let us know.
This brand is trash. Do not order or waste money. My order arrived broken and it was a final sale item. The customer service is terrible. Cheap. I spend $50 on this. SHEIN is better.
I'm truly sorry to hear about your experience and sincerely apologize for the frustration caused. This is certainly not the standard we strive for, and we completely understand your disappointment. We'd like to make this right. Could you please provide your order number and a photo of the damaged item? We'll do our best to find a solution—whether that's a replacement, refund, or store credit, even for final sale items. You're also welcome to reach out to us directly anytime at [email protected]—we're here to help. Your feedback is important to us, and we appreciate you giving us the opportunity to address this.
Excellent customer service- they were able to resolve my lost package quickly.
Few Moda Pros: - The styles are almost identical to Reformation/other brands for slightly less Cons: - Terrible quality - Bad customer service - The subscription model feels like a scam - Long wait times to get your orders - Not worth it
Thank you for taking the time to share your honest and detailed feedback. We are truly sorry to hear that your experience with Few Moda fell so far short of your expectations. Please accept our sincerest apologies for the frustrations you've encountered with our product quality, customer service, and delivery times. We take this feedback very seriously and appreciate you bringing these critical issues to our attention. Your perspective is invaluable as we strive to improve. Regarding Quality & Service: We are disappointed that our product did not meet our own standards or yours. This is not the impression we wish to make. Please contact our dedicated support team directly at [email protected] with your order number. We will immediately review your case and work to find a suitable resolution for you. Regarding Subscriptions & Wait Times: We understand your frustration. The subscription model is intended to offer convenience and value to our regular customers, but we clearly need to review its communication and flexibility. We are also actively working with our logistics partners to streamline our processes and reduce future delivery times. We would be grateful for the opportunity to make this right. Our team is ready to assist you personally to address your specific concerns. Again, thank you for your candor. It is through feedback like yours that we can identify our shortcomings and make meaningful changes.
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