该公司的反应非常迅速
该公司的反应非常迅速!我的包裹中缺少一件物品,他们立即退款给我。衣服的质量也很棒。
Few Moda(fewmoda.com)在 OK.one 的综合评分为 3.8 分(满分 5 分),基于本站收录的 100 条用户评价,属于购物与时尚分类,口碑一般。24% 的评价为 1 星,差评比例偏高;商家回复了 100% 的差评;近 12 个月新增 40 条。数据最后更新于 2026-08-12。
该公司的反应非常迅速!我的包裹中缺少一件物品,他们立即退款给我。衣服的质量也很棒。
最好的客户服务。立即回复并解决了所有问题。
我与他们的团队获得了非常好的客户体验。我非常担心我超过 500 美元的订单,他们能够帮助我解决这个问题。确实让我对公司更有信心了。 团队需要注意的是——他们使用人工智能来提供客户服务,你必须坚持与代表交谈。每次我与人工智能交谈时,它都会给我错误的信息。我强烈建议不要再使用它们,因为它一开始就是一次非常不愉快的经历。
在 USPS 声称他们从我的包裹储物柜中的 Few Moda 交付了我的包裹但实际上并不在那里之后,Few Moda 团队很快就提供了帮助并解决了问题。我一直在与美国邮政局合作并提交票据来解决问题,但他们一直声称包裹已送达。包裹储物柜的钥匙锁在我的邮箱里,因此除了 USPS 之外没有人可以使用它。但储物柜是空的。 我向 Few Moda 的客户服务团队解释了这一情况,他们很快就解决了问题,并发出了替换商品或对现在缺货的商品进行退款。我没想到 Few Moda 会这样做,因为这是 USPS 的错误,但我很高兴知道 Few Moda 会纠正事情。我肯定会继续和他们一起购物,因为我知道我的订单会得到尊重。
我在 Few Moda 的经历非常令人失望,并且根据他们对我最近退货的处理,不推荐该公司。 我买了一件衣服,不幸的是它不合身。我在家里短暂试穿了它,并以完美的状态归还了它,只佩戴了几分钟,并确保它完全没有受到损坏。尽管如此,Few Moda 拒绝了我的退货,理由是“接缝有缺陷”——这个问题在我收到商品之前就已经明显存在了。 这种类型的回应不仅让人感觉不公平,而且反映出可疑的商业行为。作为一名遵循所有退货说明并小心处理商品的顾客,我对退货处理方式缺乏责任感和透明度感到震惊。 我伸出援手希望得到解决方案,但对方似乎拒绝支持他们的产品质量或提供合理的客户服务。这次经历让我不愿意再去Few Moda购物了。如果可能的话会给零星。 我希望该公司采取认真的措施来改善其退货流程和客户服务政策。 编辑/更新:很少有 MODA 回复并为我退回的物品提供全额退款。
We sincerely apologize for your disappointing experience with Few Moda. We fully understand your frustration and are truly sorry that your return was not handled to your satisfaction. Our goal is always to provide high-quality products and excellent customer service, and it's clear that we fell short in this instance. We appreciate you taking the time to share your feedback, as it helps us improve our processes. Please rest assured that we take all return and product quality concerns seriously, and we will investigate this matter thoroughly to ensure that similar issues do not occur in the future. To address your specific concern, our customer support team will reach out to you to review your case and work towards an appropriate resolution. Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand.
我不小心调换了退货时的标签,给 Few Moda 寄了几百美元的另一家公司的衣服。我给他们寄了一个新标签,他们同意直接寄给另一家公司。非常感谢!我也很喜欢从 Few Moda 收到的许多商品!
Few Moda 网站很容易浏览。退货和换货是一种无缝的体验。客服当天回复邮件!
根据我的经验,令人难以置信的客户服务。他们竭尽全力为我提供帮助,与他们团队的互动让我非常高兴。我的评分:10/10——他们不需要帮助我,但他们很乐意帮助我。
真的很棒的客户服务。快速响应且乐于助人。
很少有 Moda 会向所有会员宣传其退货免费,但实际上只有在美国的情况下退货才免费。在整个结账过程中没有任何警告。因此,除了支付(并且不退还)每件衣服基本价格之外的税费之外,您还可以支付更多费用来退回物品。我订购了 2 件衣服,但都退回了,因为其中一件的材质很差,而另一件则不太适合我。如果您在美国境外,请不要浪费钱,这里有很多具有更好服装质量和更透明退货政策的好品牌。
We sincerely apologize for the disappointment you experienced with your recent purchase. We understand your frustration, and we regret that our return policy was not clear during the checkout process. As mentioned on our website, our return service is currently only available for U.S. addresses. We truly apologize for any inconvenience this may have caused. We value your feedback and will work to make this information more clear for our international customers. We're also committed to expanding our services in the future to improve your shopping experience.
我很高兴在 Instagram 上发现了这家公司。起初我很怀疑,但我很高兴我报名了。我收到的所有物品的质量都非常好。我最终退回了一些不适合我的东西,客户服务使退货变得快速而轻松。喜欢这家公司和他们的产品。强烈推荐!
我需要更改我的送货地址,客户服务团队在我的包裹发货后更改了送货地址。他们非常有帮助。
我想不出比这里更糟糕的计费方式和客户服务了。当我看到季度会员资格有 4 项未决费用时,我感到非常震惊。然后他们给我发电子邮件说我的信用卡无法使用。我们解决了与我的卡邮政编码有关的问题。然后我收到另一封电子邮件,说明即使在我三次检查并更新所有内容后,我的卡信息也无法正常工作。我看到他们另外两项悬而未决的指控,感到非常沮丧。我用这张卡经常性收费的其他公司都没有遇到过问题。 我回复他们,要求加入账单,因为如果这种情况继续如此混乱,我可能会取消我的帐户。他们的回应是没有让我参与计费,并在没有被要求的情况下取消了我的帐户。搞什么?谁经营这样的企业?
Thank you for sharing your feedback, and we truly apologize for the frustration and inconvenience you've experienced. We understand how alarming it can be to see multiple pending charges, and we're sorry for any confusion or miscommunication that occurred with your billing. Your concerns are important to us, and we're committed to resolving this issue. It seems there was a breakdown in our process when handling your account, and we regret that it led to your account being canceled prematurely. That is absolutely not how we want our customers to feel or be treated. We will look into this matter and make sure we address any system or communication issues moving forward. Please feel free to reach out to us directly, and we will do everything we can to rectify the situation and ensure that your account is properly managed. We value your feedback and will take it into account to improve our services.
我已经成为会员多年,一直对服装质量和客户服务感到满意。没有任何问题。近年来,运输速度也变得更快。强烈推荐。
喜欢这个品牌!总是很容易订购和交换。
关于 Few Moda 的会员资格问题,我有过一次令人沮丧的经历。正如另一位评论者最近提到的,我在第一次购买时注册了季度会员资格,并惊讶地发现我的信用卡在未经我明确同意的情况下自动续订。我不记得在注册时同意自动续订,而且这当然也不是很明显。更让我沮丧的是,订单确认电子邮件中并未包含续订条款,正如该公司声称的那样。 他们表示会员在续订前会收到一封提醒电子邮件。我在黑色星期五/网络星期一(具体来说是 12 月 2 日)的混乱期间收到了我的邮件,当时我的收件箱里塞满了太多的促销电子邮件。时机再糟糕不过了。 当我注意到收费时,我立即联系取消会员并要求退款(因为我无意再次购买)。我在一个月内给他们的支持团队发了 3 封电子邮件,但从未得到任何回复。我被迫通过我的信用卡公司对这笔费用提出异议——这是我以前从未与任何公司采取过的步骤。 最重要的是,服装的质量并不能证明其成本是合理的。我收到的衣服感觉做工很差,布料廉价,而且合身不舒服。我非常失望,最终我退回了两件作品。 很少有 Moda 缺乏透明度、沟通不畅、客户服务反应迟钝,让我非常失望。我不会向任何人推荐它们,尤其是有这么多更好的选择。
Thank you for sharing your feedback with us. We are truly sorry to hear about your frustrating experience and sincerely apologize for the inconvenience this has caused. We understand how important clear communication is, especially regarding membership terms and automatic renewals. We strive to make all terms as transparent as possible, but we clearly missed the mark in your case. We will review and improve our communication processes, including membership reminders and renewal terms, to prevent similar situations in the future. Regarding the lack of response from our customer support team, we deeply regret the delay and understand how upsetting this must have been. Please know that this is not the standard of service we aim to provide, and we are taking steps to improve our support and response times. We're also sorry that the quality of our products did not meet your expectations. We constantly work to ensure our pieces are of the highest quality, and your feedback will be shared with our product team for review. Could you please provide us with your order number or the email address associated with your account? Please email us at [email protected] and we would be happy to assist you. Once again, we apologize for the frustration you've experienced, and we appreciate you bringing these issues to our attention. If there's anything further we can do to assist you, please do not hesitate to reach out.
我可能已经从一些时尚中做了大约 8 或 9 个小收获,而且我几乎喜欢所有的东西。质量明显优于我曾经订购过的任何在线服装店。显然,并不是一切顺利,有些事情对我来说有些不愉快,但无论如何,任何商店都会发生这种情况,而且退货过程非常简单。我对仅提供电子邮件支持的网站感到非常厌倦,但我现在已经多次联系过我的会员资格问题,他们总是很快回复我并且非常有帮助。总的来说真的很喜欢他们。
我第一次从他们那里订购时,东西的质量不太好。它们看起来也很破旧。我退回了物品,但他们没有退还我所有的物品。我购买了多种尺寸,所以有一些在我退货之前甚至没有打开。他们说物品上有污渍,但这些污渍是在我收到物品之前就已经存在的。经过几次电子邮件交流后,他们全额退款给我。我被锁定为他们的年度会员,所以我再次尝试。我的订单仍然没有发货,距离我下订单已经 10 多天了。所以,我不是粉丝。
Thank you for sharing your feedback with us, and we sincerely apologize for the negative experience you've had. We completely understand your frustration with both the initial quality issues and the delayed processing of your recent order. It’s never our intention to disappoint our customers, and we're truly sorry for the inconvenience caused by the issues with the items, as well as the delay in your current order. The condition of the products you received and the difficulties with your return process are certainly not acceptable, and we take full responsibility for these mistakes. We’re also sorry that your order hasn't shipped out yet, despite the time that’s passed. We truly value your feedback and your continued trust in us. We are investigating the delay in your recent order and will prioritize resolving this as quickly as possible. Additionally, we are working on improving our internal processes to prevent situations like this from recurring in the future. Please feel free to reach out if there’s anything else we can do for you, [email protected],and we will make every effort to regain your confidence.
不断的补货错误。订单几周后被告知缺货!糟糕的客户服务
We sincerely apologize for the inconvenience you've experienced. We understand how frustrating it must be to deal with constant restocking issues and delays, and we truly regret the poor communication regarding your order. Please rest assured that this is not the level of service we aim to provide. We are actively working to improve our inventory management to prevent these situations from happening again. Your feedback is invaluable, and we would love to make this right for you. If there’s anything we can do to assist you further, please don’t hesitate to reach out. [email protected] and we would be happy to assist you.
共 100 条符合条件的评价