Welcome to Firegemss, your number one source for all thingsWe sell trinkets, gadgets, and thingamabobs, you're guaranteed to love it!! We're dedicated to giving you the very best quality of products, with a focus on your experience, the value we bring, and our excellent customer service! When we first started out, our ability to make connections with the BEST manufacturers to provide the most quality products for our customers drove us to work together as a unit and bring you the best value and customer service possible. We now serve customers all over the world and are thrilled that we're able to turn our passion into our own website.
Have not got any confirmation on the payment please help?
Firegemss 回复2023-12-16
Hi Rikard Olkinuora.
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
I purchased the embroidered dress as a Christmas gift and it finally arrived after about 17 days. The quality of the clothes was pretty good and it was worth the wait.
It seems that my worries are unnecessary.
Firegemss 回复2023-12-16
Thank you for your positive review, Rebecca Webster! We're happy to help! Please let us know if you need anything else!
Ok this might be really controversial and underrated and you might think they paid me to say this - I ordered an embroidered hoodie on November 12, 2023. I must admit I was really scared as after I passed my order, and after I read some reviews, I was afraid to never receive it or the item being bad quality.
However I received it tonight and I am amazed with how it turned out. The Ferrari that's embroidered is actually so realistic! I am really happy with that order.
⚠️ I would advise you to pay with PayPal.
Firegemss 回复2023-12-16
Thank you for your positive review,Anais Coquillas! We're happy to help! Please let us know if you need anything else!
Hi Hairon Rodriguez Rodriguez.
We're sorry to hear about your negative experience, and we apologize for the frustration it caused. We've escalated your comment to our sales leadership team for investigation.
Your experience did not meet the standards we hold ourselves to, and we want the opportunity to earn your trust. We are doing real online sales. If possible, please respond to our request for more information and we can have a member of our leadership team contact you.
The quality and design is terrible.not worthy this price. Could attach the item I received if Trustpilot allows.
Firegemss 回复2023-12-16
Hi WB.
We're sorry to hear about your negative experience, and we apologize for the frustration it caused. We've escalated your comment to our sales leadership team for investigation.
Your experience did not meet the standards we hold ourselves to, and we want the opportunity to earn your trust. We are doing real online sales. If possible, please respond to our request for more information and we can have a member of our leadership team contact you.
Haven't received my order for 6 weeks and still waiting. I think they scammed me!
Firegemss 回复2023-12-16
Hi Spyros.
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
He kept saying I should receive in 2 weeks buts it's been more than 60 days! I had to dispute it with my bank because no one replies! Save your money from this SCAM!
Firegemss 回复2023-12-16
Hi Mariana Pimenta Martins.
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Terrible company. I have yet to see my order, nobody is responding and the website now appears to be offline
Firegemss 回复2023-12-16
Hi Thomas Harborne.
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Over a month waiting for my order. had nothing from them since the original confirmation and I've sent messages both directly and via their customer support... but zero response ! now the link from my original email has stopped working !!!!
Firegemss 回复2023-12-16
Hi Chris Adams.
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Such a fraud company.
I have placed an order that they have never send to me. I tried so much to get my money back. But they ignore my emails.
Do not trust them.
Firegemss 回复2023-12-16
Hi hooman azizi.
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Hi Tamara.
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
It honestly looks like a scan. Waiting for over two months on my product, respondses I get are of the same, always its comming, its comming, its comming...
Please don't fall for this.
Firegemss 回复2023-12-16
Hi Roy Jacobsen.
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Hi Mattie Barnett Mattttie.
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
I ordered XL hoodie but it is as small as M size . And the quality is really bad . I am so disappointed.
Firegemss 回复2023-12-16
Hi Gozde T.
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
1,5 months after ordering still no shipment. Costumer service replied with no information, just the regular blabla that it takes longer. Luckily I got my money back because I paid with PayPal.
Firegemss 回复2023-12-16
Hi Hannah.
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
I did receive my order after 6 weeks. The shipping was extremely long, and the fabric is extremely cheap and ugly. It's synthetic and very very thin. Definitely not worth the 50 bucks. Not what was advertised. So yeah, it's a scam.
Firegemss 回复2023-12-16
Hi Danaé Fournier.
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
100 % Scam. After Payment , you receive a Confirmation and thats it. After Weeks , nothing... and you guess.. they do not respond via their "Support".
GG WP and instagram keeps blasting this advertisement.
Firegemss 回复2023-12-16
Hi Xam
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Hi das das.
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
Did not recive my pack and they didn't answer to mails. Think it is scam.
EDIT: I recived my box but after 6 weeks and no news of it. better than nothing🙄
Firegemss 回复2023-12-16
Hi Saverio Castelli.
We're very sorry to hear about your negative experience and we sincerely apologize for the frustration this has caused. We have escalated your review to our sales leadership team to investigate.
Your experience does not match the standards we hold ourselves to and we would like the opportunity to earn your trust. If you are able to, please respond to our request for more information and we can have a member of our leadership team reach out.
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