Founded in 2003, FireMaple specializes in outdoor cooking gear. From ultralight backpacking stoves and integrated cook systems to powerful basecamp burners and cookware, we design portable, reliable equipment that makes outdoor cooking simpler—from the backcountry to the campsite.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the outdoor gear, noting that compact stoves and cooking systems perform wonderfully and boil water rapidly even in harsh weather conditions. People also mention that customer service representatives are extremely helpful, professional, and respond quickly whenever assistance or replacement parts are needed.
However, some reviewers were not happy with delivery times, mentioning that packages arrived much later than expected or experienced frustrating tracking delays during transit. Consumers also noted that certain orders felt like they were shipped on a slow boat from overseas, occasionally getting lost along the way.
Customers! Don't spend your money on the 2-3 days expedited shipping. You will NOT get your order in 2-3 days, it will still take 6-7 days and they keep the extra you paid. I tried contacting CS. They told me to "be patient," then offered me 15% off of my NEXT order. Listen, Firemaple, if I'm not satisfied now with paying extra for expedited shipping and it takes just as long as it normally would take for delivery, then what makes you think there would be another order?I don't want to get ripped off AGAIN.
Fire Maple 回复2025-03-18
Hello there,
We are truly sorry to hear about the delay with your expedited shipping, and we understand your frustration. We have just checked the tracking information, and it shows that your package has been delivered. Could you please confirm if you have received it?
The delay was not intentional, and if you have received the package and do not require the discount compensation, please feel free to contact our customer service to arrange a refund for the difference between the standard and expedited shipping costs.
Thank you for your understanding, and we appreciate your patience.
I tried to purchase a Petrel bundle including table, but only found out the table was out of stock, when my parcel arrived, a bit late. I did get a refund and a belated apology, but it should have been dealt with when the order was received. The petrel mug, stove and canister mount are good.
Fire Maple 回复2025-03-18
Hi there,
We sincerely apologize for not notifying you in a timely manner about the out-of-stock table in your Petrel bundle. We understand your frustration and appreciate your feedback.
We will make sure to improve communication and ensure that any order updates are promptly shared with our customers moving forward.
We're glad to hear that the Petrel mug, stove, and canister mount met your expectations. If you need any further assistance, please don't hesitate to reach out.
Thank you for your understanding.
For a couple of years now, I have had nothing but great experiences as well as quality equipment from this company. Whether I am out for a few days, or for endless weeks, Fire Maple has been there for me.
At 72 years of age, I have learned to be particular, so this 5 star review is well earned. I'm glad to say that I'm probably one of Fire Maple's oldest, serious, outdoor enthusiast...hahaha.
Still have yet to test the items that I purchased, but it is apparent that the quality is quite substantial. Innovative design with "pack-ability" and function in mind.
The only reason I've decided to rate 4 stars instead of 5 has to do with the delivery packaging. The items I ordered were packaged in a simple poly bag with a tear away seam for opening. The items were relatively thin in profile but had substantial weight... Another testament to the quality of the product. When I received the package the seam was partially torn and one of the two items was missing. It's my belief that at some point during shipping, one of the items freed itself of the packaging.
That being said, when I contacted Fire Maple and explained what happened, they re-sent the item without question.
I highly recommend the product, but suggest sturdier packaging. At least when being shipped longer distances.
Fire Maple 回复2025-03-18
Hi there,
We sincerely apologize for any inconvenience caused by the packaging issue and missing item. We truly appreciate your feedback and will take it into consideration as we work to improve our packaging, especially for longer-distance shipments.
We're glad to hear that you are satisfied with the quality of the products, and we’ll strive to continue providing excellent products and services in the future.
Thank you for your understanding and support, and we hope to serve you again soon.
Recently I lost the lid to my Star 2 cooling system. I reached out to Firemaple and asked about a replacement. I was told they didn’t actually sell just the lids but that they would be happy to send one out to me at NO CHARGE! I was not expecting that at all! I agreed to a small very reasonable shipping fee and in no time I had a brand new lid for my system!
They did not have a problem do this since after all it was me who lost the lid. They did it anyway. Now that’s customer service and that’s how you make lifelong customers!
Thank you Firemaple for showing us how it’s done!
I've purchased multiple items from Firemaple (from multiple stoves to their petrel pots) and EVERY single time I wasn't just satisfied with the products, but the customer service and purchasing experience was smooth and uneventful, which is what you want. The G3 por was awesome with the Green peak stove , and now I can't wait to use it with my new G2! Absolutely recommend them and their products!
I bought the gas latern, which similar didn’t work. I wrote to Fire Maple and they basically ignored me. I didn’t want to spend time and effort trying to get a foreign-based company to respond properly, so just left it. However, for this reason I would advise to avoid this company.
Fire Maple 回复2025-02-24
Hello there,
We’re very sorry to hear that your lantern isn’t working. Could you kindly confirm if you’ve emailed our after-sales address?
We couldn’t find your order information in our system. Please reach out to us again, and rest assured that we offer a 3-year warranty and will make sure to resolve the issue for you.
Thank you for your patience, and we look forward to assisting you further.
I love my Petrel Pot and the G2 Pot as well and the Hornet burner uses less amount of fuel than most others too.
All my business dealing directly with FireMaple has been outstanding. I truly cannot say enough positive remarks about this company.
All stainless cookware is high quality and well thought out and performs well over a 🔥.
Suggest that you come up with a well thought out camp lid for your stainless frypan.
I opted to buy my frypan frm a competitor, because I want lids on my cookware, to keep out flying debris.
I loved your frypan concept, tho.aes
I was actually amazed by just how fast my G2 pot made it from mainland China to my front door. Truly very efficient system. The pot arrived well packaged and in mint shape. I can't think of anything that would improve the experience, what more could you ask for. You folks are doing a great job, Glad I got mine before the tariffs...
ordered twice both times disappointed, i like the products but first order arrived broken returned and they sent me a replacement quick enough, second order yet to arrive and website has no way to produce a tracking number their tracking does not work. also not a huge deal but checkout screwed me out of adding a points reward item them turned around and wanted to charge me 10 dollars shipping on a free item lol screwed now cause they have nothing left that i care to buy.
Fire Maple 回复2025-02-24
Hi there,
We’re very sorry to hear that you had issues with the reward item redemption. It seems there was a problem during checkout, as adding the free item separately created a new order. In fact, you need to apply the redemption code to your initial order.
Please contact our customer service, and we can either refund your points or provide the detailed steps for properly redeeming the reward item.
We really appreciate your understanding and patience, and we apologize for any inconvenience caused.
I Got everything I ordered and it all works great! The food I made with my FireMaple coolest very warm in my most recent snowy camping experience. Thanks FireMaple!
I'm a big Fire Maple fan! I have way too many of thier products to list but my most recent purchase was the Sunflower Grill to go with my X2 cooking system. Works great!
From great customer service to great products FM has you covered!!!
Ron Anderson.
Fire Maple makes all top notch products! I have way to many to list although my most recent purchase was the Sunflower Grill. Great sidekick to my X2 cooking system!
Great customer service and great innovative products will keep me coming back for more!!!
Thank again FM!
Ron Anderson.
Other companies should take notes. Fire Maple has all the boxes checked. From top notch service to excellent Gear. This gear is built for just about anything you can throw at it. I have used many pieces of their gear and each one has performed above and beyond my expectations. I also have had the pleasure of dealing with their customer service to get a replacement for a piece I lost on one of their tea kettles and it was replaced and shipped out fast. Their service was impeccable. Thanks you Fire Maple 🍁 once again for everything you do and for a great company.
Good equipment at a reasonable price. Also quick to respond to questions. I really like the smaller pots with heat exchangers, that allow me to use a regular stove, heat quickly like the uber expensive, restricting stove systems, and still experience the time, weight and gas savings of the major systems.
Cons: Bit of a confusing points system!
Maono
Regatta
Kicksown
Qure Skincare
Ocoopa Official
Mokwheel
FYTOO
Bubble Skincare