Founded in 2003, FireMaple specializes in outdoor cooking gear. From ultralight backpacking stoves and integrated cook systems to powerful basecamp burners and cookware, we design portable, reliable equipment that makes outdoor cooking simpler—from the backcountry to the campsite.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the outdoor gear, noting that compact stoves and cooking systems perform wonderfully and boil water rapidly even in harsh weather conditions. People also mention that customer service representatives are extremely helpful, professional, and respond quickly whenever assistance or replacement parts are needed.
However, some reviewers were not happy with delivery times, mentioning that packages arrived much later than expected or experienced frustrating tracking delays during transit. Consumers also noted that certain orders felt like they were shipped on a slow boat from overseas, occasionally getting lost along the way.
I’d like to give 4 or 5 stars but Fire Maple doesn’t seem too interested in addressing my concerns over the inconsistent flame valve operation. I have sent emails and a requested video clip of the inconsistancy with no reply.
I was going to order a second tulip lamp but not now as I feel these lamps are unsafe and a fire hazard.
How about a refund and you can have the piece of 💩 back.
Fire Maple 回复2025-05-06
Hi there,
We're truly sorry to hear about your experience and your frustration is completely understandable.
It seems we haven’t received the video you mentioned—would you mind resending it to us? Once we have it, we’ll make it a priority to review and get back to you as soon as possible.
We appreciate your patience and the opportunity to make things right.
I bought a very affordable compact gas stove set, has a big pot small pot and pan and kettle, and a handle that fits on all the pots/pan.
I’ve been using this gear for a long time and I’ve been living camping for a long time, homeless some say.
The set is holding up very well I’ve used it for many cookings, it is extremely difficult to scratch. It maintains its nonstick qualities, & dose not dint easily.
it all fits into a small sack and is a charm of a kitchen set.
Absolutely love the Fire Maple stove wind shield and the gas bottle table I bought!
I use them for fishing and they are compact, lightweight, and very functional.
I’d like to see a taller version of the gas bottle table to suit the taller canisters but I cannot fault their versatility and build quality!
5 stars all day long!
I recently purchased a backpacking table which is a pretty innovative design that also supports fuel can and stove while adding place for cups etc. This is a great "light weight" design. I am hopeful that future designs include titanium version for "ultralight" enthusiasts. Shipping fast and customer response very prompt.
This product is great, we used it on the way up hiking in Scotland to boil water and in the matter of a couple of minutes it was ready. Certainly a well built product and will look to see what other attachments there is from fire maple soon!! Also for the price I really can’t complain one bit.
So I’ve been taking the Portable Grill pan from FireMaple. I have cooked so many steaks and omg. The surface of the pan is so good and durable hardly anything sticks to it.
Another gear feature that I love is the drip drain on the edge of the pan. If you cook greasy foods like pork belly , bacon or anything like that, the pan has a drain that is closed of either a screw so you have an option if you don’t like for your pan to over fill with oil.
I purchased an adaptor and some egg holders.
And a couple of weeks went by. So I sent an email.
June helped me, and was incredible.
Turns out it showed up the next day.
The adaptor allows me to use 1lb propane tanks.
Works perfect. And the egg holders are cool too.
Thank you June, and your team at Fire Maple.
This company has zero customers service. They don't reply to emails,calls, nothing. Try contact them yourself if you don't believe me.
Edit: So I emailed yous twice and you don't respond but you respond to this because it's on a public domain and everyone can see it. You're fooling no one firemaple. You can keep your products and put them where the sun doesn't shine.
Fire Maple 回复2025-04-18
Hi there,
Could you please provide the email address you used, so we can check whether we actually received your message?
And yes, we respond to public reviews, just like we respond to emails and social media messages. We’re always here to help, not to avoid communication.
Our official customer service email is [email protected] , please make sure the hyphen is included. If there was a small typo, your email might not have reached us. We’d really like to resolve this for you.
products are just as advertised! very reliable and I bought 3 for when me and my best friends are up in the mountains.
easy to set up and use, I take mine with me whenever I am camping for more than a day.
The Star X2 cooking system is great! It is compact, easy to set up, and is super quick at heating up water. The water was boiling before I could finish prepping my freeze dried meal and there is not much prep for a freeze dried meal! It comes with an adapter to hold a small pan/pot but have yet to try that out. My next purchase from FireMaple will be the Feast 1 or 2 cookware set. It is an excellent addition to my camping gear.
I love my fire maple, I always take it with me on hikes. I have another burner from another brand and I prefer my fire mapple because there is a ignitor, It’s very practical and it heats food quickly
Works like a charm every time I need to boil water to make something to eat or make my morning coffee. Been using it for a while and it has never let me down!!! Would 100% buy this again or even buy it for a gift for a friend!!!!! 5 stars for sure!!!!!!
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