世界一流的客户服务
FireplacesDirect 回复2024-04-17
Hello Doug, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
关于 FireplacesDirect
数据更新- 网站
- fireplacesdirect.com
- 分类
- 家居与园艺
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 2 条评价
- 差评回复率
- 89%（16/18 条）
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商家自述
我们很高兴您来到这里，因为没有您，我们就不可能为这家伟大的公司工作。您可能会问，是什么让我们如此出色？我们努力工作。我们的团队拥有数十年的壁炉、露台和烧烤经验。我们对我们的产品了如指掌，并利用这些知识更好地为您服务。当您拨打电话时，下面的笑脸之一会接听电话，并每次都会尽最大努力为您提供帮助。我们尽最大努力确保您对每次购买感到满意。我们努力工作。多年来，我们一直是爱荷华州东部走廊发展最快的公司之一。我们还被当地商业杂志评为“最酷的工作场所”之一。这并非偶然——午餐野餐、轻松的氛围以及真正出色的团队使我们成为一个独特的团队。满意的团队成员创造满意的客户。
以上内容由商家自行提供，未经平台核实。FireplacesDirect靠谱吗？
FireplacesDirect（fireplacesdirect.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 101 条用户评价，属于家居与园艺分类，口碑良好。79% 的评价为 4 星及以上，16% 为 1 星；商家回复了 89% 的差评；近 12 个月新增 2 条。数据最后更新于 2026-08-11。
用户怎么说
壁炉插入屏幕
所有的期望都得到满足。 准时交货。 组装方便。
FireplacesDirect 回复2024-04-17
Hello, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
您有我们需要的物品，并且 PayPal...
您有我们需要的物品和 PayPal 付款方式。我的电脑被黑客入侵，导致我的付款无法完成，但修复后我仍然无法使用我的帐户，但我确实使用了我的卡。
FireplacesDirect 回复2024-04-17
Hello Georgia, Thank you for your review. We're glad that we had what you needed, and are sorry that you experienced difficulties with payment. Best, Fireplaces Direct/Spotix Customer Solutions
这家伙知道他在做什么
这家伙知道他在做什么！我新房子的壁炉非常不符合规范，他修复/更换了内部和外部损坏的部分，甚至重新铺设了内部表面，所以看起来棒极了！他的时间很准时，他的费用也很合理，他会告诉你什么时候自己购买材料更便宜。
FireplacesDirect 回复2024-04-15
Thank you for your review! Best, Fireplaces Direct/Spotix Customer Solutions
订购方便，交货快捷
FireplacesDirect 回复2024-04-12
Hello, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
对订单很满意，但 1 个炉子是…
对订单很满意，但 1 个炉子弯曲了。寄回来了， 我没有拍联邦快递司机的管道的照片。它被收缩包装在托盘上，有凹痕。
FireplacesDirect 回复2024-04-11
Hello Ken, Thank you for your feedback. We're sorry that one item in your order, a chimney wall pipe, was damaged in transit to you. We hope our work with you on your return/refund will be more than satisfactory to you. Best, Fireplaces Direct/Spotix Customer Solutions
尼克·伍德对我很有帮助……
尼克·伍德（Nick Wood）对我订购完成项目所需的正确物品非常有帮助。通信等级为 AAA+。
FireplacesDirect 回复2024-04-10
Hello Bob, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
我收到了一对壁炉门……
我收到一对不合适的壁炉门。 PNW 销售代表（贾斯汀）能够指导我完成更换门的过程，并及时为我提供更换门。每当我有任何问题时，贾斯汀都非常乐意与我合作。
FireplacesDirect 回复2024-04-11
Hello Dennis, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Justin!), and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
我喜欢购物的便捷性，而且……
我喜欢购物和订购我需要的炉子是多么容易。 交货时间也非常高效。
FireplacesDirect 回复2024-04-05
Hello Candice, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
很棒的服务
FireplacesDirect 回复2024-04-03
Hello Joseph, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
我收到了有缺陷的产品...
我第一次收到有缺陷的产品，卢卡斯和凯尔提供的客户服务非常出色。 他们都将糟糕的客户体验变成了出色的体验。 他们利用耐心、产品知识、诚实和持续的沟通来实现这一转变。
FireplacesDirect 回复2024-04-03
Hello Chris, Thank you for your review. We apologize that the first item you received was defective. We're so happy to hear that you're pleased with our service (especially Lucas and Kyle!), and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
如果你需要急着加热……
如果您急需这个来给家里供暖，请不要在这里购买。 已经一周了，我还是没有收到！！
FireplacesDirect 回复2024-04-02
Hello Jackie, Thank you for your feedback. We shipped your order out to you the next business day. We're sorry that it hasn't arrived to you in a timely manner. Best, Fireplaces Direct
价格合理
价格合理，发货快，跟踪良好，到达当天就安装了。
FireplacesDirect 回复2024-03-25
Hello, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
我已经从…订购了好几次了
我已经从 Fireplaces Direct 订购过几次，每次都有很棒的体验。
FireplacesDirect 回复2024-03-20
Hello Craig, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
24年3月17日（星期日）下单
Order placed on 3/17/24 (Sunday). Product shipped next day.预计 DD 为 3/21/24。非常感谢！
FireplacesDirect 回复2024-03-19
Hello William, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
不错的选择
良好的选择，良好的价格，快速的交货。
FireplacesDirect 回复2024-03-19
Hello Christopher, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
让我了解…的最新状态
Kept me updated on the status of the order.这对我们俩来说都有点令人沮丧，因为制造商不得不推迟订购该产品。不是谁都喜欢的。
FireplacesDirect 回复2024-03-18
Hello Charlie, Thank you for your review. We're so sorry about about the back order from the manufacturer. We appreciate your understanding and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
订购方便，交货快捷。
FireplacesDirect 回复2024-03-18
Hello James, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
很棒的经历
The buying experience was excellent. 产品及时到达。 A little overpriced however.
FireplacesDirect 回复2024-03-14
Hello, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
很棒的客户服务
很棒的客户服务。一流的销售人员！
FireplacesDirect 回复2024-03-13
Hello Caleb, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions
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