FireplacesDirect

Good morning Morgan, Thank you for the feedback. Unfortunately we only show 1 order from you and it is this one that you are leaving a review for. We do not have any previous orders from you. When we placed this order for you and processed it, we were notified by FedEx that the address that we were provided by you was pulling up in their system as an incorrect address. Which is why we reached out to you, to verify the address. We then let FedEx know that the address that was provided to them was in fact correct. We appreciate your quick response in letting us know the address was correct, and unfortunately we cannot be held responsible for operational delays with carriers due to address inquiries. Please let us know if there is anything more that we can assist you with. Best, Vince FireplacesDirect

Hello Michael, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello William, Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer. Best, Fireplaces Direct/Spotix Customer Solutions

Hey Michael, Thank you for the feedback and we apologize for the inconvenience. Unfortunately we do not show any call records of any of our customer service reps talking to you in regards to your order. Please let us know if there is anything more we can do to help. Best, Vince FireplacesDirect

Hello Henry, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Timothy, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Nathan, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello John, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer. Best, Fireplaces Direct/Spotix Customer Solutions

Hello Paula, Thank you for your review. Our apologies that a log was broken in transit; please call us at 319-320-4135 or email us at [email protected] so that we may take care of that for you. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Good afternoon Karyn, Hey Karyn, Thank you for the feedback. There is only 1 purchase that was made with our company and that is for 1 gas log set. Unfortunately anything that uses gas cannot be returned once it is installed. That is the policy that is stated on our website, all returns have to be within 30 days and in new unused condition. Please let us know if there is anything else we can assist with. Best, Vince FireplacesDirect

Hello Cindy, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Peter, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We'd love to work with you again in the future. Best, Fireplaces Direct/Spotix Customer Solutions

Hello Gary, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Kyle!), and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Brian, Thank you for your review. We're so happy to hear that you're pleased with our service and that we had just what you needed, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Steve, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Robert, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Good morning Sooo-z, Thank you for the feedback, and we do apologize for the delay from the manufacturer on this item. Our website does state that this is for the accessory log kit only, it is not marketed as a full fireplace. Because of the delay of this item, when you notified us that you wanted to return the item we agreed to only charge return shipping. Our policy also clearly states that we do deduct shipping charges for outbound and return shipping if the the reason for a return is not due to a fault by our company. Please let us know if there is anything more we can assist you with. Best, Vince FireplacesDirect

Hello Joe, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Torsten, Thank you for your review. Please email or call us, and we will help you get the part you need. We're happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Carl, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions