FireplacesDirect

Hello William, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We'd love to work with you again in the future. Best, Fireplaces Direct/Spotix Customer Solutions

Hello Paul, Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer. Best, Fireplace Remote Controls/Spotix Customer Solutions

Hey Rick, Thank you for the feedback. This order was placed in 2024, not 2023. It appears that USPS also lost this package. Please see the email that we sent you this morning in regards to your no cost replacement order. Email would have come from [email protected]. Best, Vince FireplacesDirect

Good morning Lara, Thank you for the feedback. We did send you an email this morning letting you know that the reason for the delay in this shipment was due to inclement weather that has happened in the Midwest. When freight carriers get bogged down with freight coming in, and then unable to send it back out, it takes time to get things back in order and organized so the freight goes out to the right place. You should be receiving a call from your terminal today to update you that the shipment will be delivered to you on Monday, and be able to schedule that delivery with them. Please let us know if there is anything more we can assist you with. Best, Vince FireplacesDirect

Hi Paul, Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Jarrett, Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer. Best, Fireplaces Direct/Spotix Customer Solutions

Good morning Rick, Thank you for the feedback, please give one of our product specialists a call to assist in troubleshooting this with you. We can be reached at 319-320-4135 or emailed at [email protected]. Best, FireplacesDirect Vince

Hello David, Thank you for the feedback, unfortunately we were not made aware of the manufacturers backorder of this item when the order was placed. We apologize for the inconvenience on that issue. We tried keeping you as up to date as we could with emails from our supplier after we were made aware of the backorder from the manufacturer. The order has shipped and we sent you a shipping confirmation email on 1/30. Again, we are very sorry for the delay, we try and keep our customers aware of delays like this as soon as we possibly can. Please let us know if there is anything more that we can assist with. Best, Vince FireplacesDirect

Good morning James, Thank you for the feedback and we are sorry to hear about the state in which the item arrived to you. We have sent you an email requesting photos of the item in its current state, and once we receive the information back we can look into options in assisting for you. If this was damaged in transit, we only have a short window of being able to file that with the carrier. Please do reply to our email so that we can assist anyway that we possibly can. Best, Vince FireplacesDirect

Hi, Thanks for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Mary Lynn, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Ricky, Thank you for your review. We're so happy to hear that you're pleased with our website and service (Your order should be delivered to you tomorrow), and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Lois, Thank you for your review regarding our service. Your order was placed 1/21, we shipped it 1/22, and it is out for delivery 1/24. Thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Carl, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hi Korey, Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Benjamin, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We would love to work with you more in the future. Best, Fireplaces Direct/Spotix Customer Solutions

Hello Kimberly, Thank you for your review. We're sorry that there were challenges with our website. If we are privileged to work with you again in the future, please know that our product specialists are here to assist. Thank you for being our customer. Best, Fireplaces Direct/Spotix Customer Solutions

Hello Al , Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions

Hello Helen, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Alex!), and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions