Firstleaf Wine

We're sorry to hear your daughter didn't enjoy the wines and stand by our Satisfaction Gurantee for the members in our club. Please reach out to our Member Experience team at [email protected] if she is in interested in giving us another chance.  Unfortunately, we don't control the disbursement of credits or rewards from third-party sites and would encourage you to reach out to that site directly for more information.

Thank you for the feedback. The information on this post does not link to a Firstleaf account but we can speak to refunds in general.  Once we process a refund, it typically takes a customer's financial institution 5-7 days to post the refund. This is not related to our process (or any merchants') but to the actual bank's processing times and verification steps.  Unlike a purchase, reversing a transaction takes multiple steps through both card networks and banks which can be slower and generally operate on standard business days.  Unfortunately, we don't control the financial institution's part of the process.    We'd be happy to speak to this specific incident and research the delay, but we would need further information to locate this account. The only way to ensure an order stays set with particular bottles is to confirm the order ahead of time, which does charge payment to reserve the wines. Orders can be placed to ship right away or on the set club shipment date. If an order is not confirmed, any number of changes could affect the wines in your box; such as rating a wine, inventory going out of stock, or changing wine preferences. Most members prefer to review and swap their wines when they receive the reminder email a few days before their order is set to ship.

We're sorry to hear you didn't have a great experience with Firstleaf! If you'd like to reach out to [email protected] with details, we'd love a chance to make this right. We do offer store credit for any disliked wines per our satisfaction guarantee and more information can be found here: https://help.firstleaf.com/hc/en-us/articles/115011774147-Don-t-Like-a-Certain-Wine

We're sorry to hear you haven't received your wine yet and would be happy to look into this! Please reach out to our Member Experience team at [email protected] or 1-800-461-7203 with your order number or tracking number and we'll make this right.

We're so happy to hear you've enjoyed the wines!  The recommendations for your next order can update for a number of reasons like inventory changes, rating a wine, or changing your wine preferences. The only way to ensure your order stays set with particular bottles is to confirm your order early. This does charge your card to reserve those wines so some members prefer to wait until they get the reminder email a few days beforehand to review and swap wines.

Apologies for the delay! It took a little while to locate your emails with only a first name but you will receive a response today.

This definitely isn't the experience we want our members to have! There should have been a pamphlet giving you an overview of your wines in the shipment although this may have been discarded if the package was damaged. We strive to reply to our members in a timely manner and would be happy to investigate the lack of communication you received. If you're willing to give us another chance, please reach out to our Member Experience team at [email protected] or give us a call at 1-800-461-7203 with your concerns and we'll make this right.

It's great to hear you've had such a good experience with Firstleaf and can't wait to send your next box!

We aim to produce enough wine for the club and store orders; however, we usually source in smaller batches so that we can keep the wines new and exciting. Our winemaker is always working on new and different wines to add to your future club shipments! We'd be happy to check the stock on this wine and, if unavailable, recommend a similar wine you might enjoy instead - just reach out to our Member Experience team at [email protected].

We take pride in making sure each box is delivered in great condition and are always happy to follow up on a shipping issue! We also have UPS and hold locations available for those that prefer it. Glad to hear our Member Experience team was able to help with this!

So happy to hear you're enjoying your time with Firstleaf! Our boxes get better with each rating and if you ever receive a wine you don't like, just reach out to our Member Experience team and we'll make it right.

We're sorry to hear you didn't have a good experience with Firstleaf! We always send a confirmation email when a membership is closed out. If you send a screenshot or forward the cancellation confirmation email you received to our Member Experience team, we'd be happy to look further into this. We also make sure to send a reminder email a few days before a club order processes in case members want to change the wines or cancel the order. If you did not receive this email, please let us know and we'd be happy to dig into this as well. There is no restocking fee for orders that are canceled before our warehouse begins the fulfillment process.

Thank you for the kind words! Our Wine Concierge team is another great resource for making sure you're getting new and exciting wines in each box. Please feel free to reach out any time to book an appointment.

Thank you for the review!

So happy to hear you've had a great experience with Firstleaf!

We take pride in making sure our club is customized to each member's needs!

We're sorry to hear the wines aren't quite to your tastes! Members can add comments by clicking the "Add notes or reviews" button under the thumbs up/down options but it sounds like you might be interested in our Wine Concierge team, who are WSET certified and can give a more personal touch to your wine recommendations. Reach out any time to book an appointment!

Thank you for the review and can't wait to send you the next box!

So happy to hear we helped expand your palate and be sure to check out our current inventory at: https://www.firstleaf.com/store. We're continually adding new wines to the club!

Thanks for reviewing and can't wait to build your next shipment!