Flexways

Dear Kristian, We are deeply sorry to hear about your experience at Corfu Airport and the stress of having to find an alternative rental late at night. We take reports of rude and aggressive behavior very seriously, and what you described is completely unacceptable. While our local partners must follow strict policies regarding accepted credit card types for security deposits, our team should always explain these requirements respectfully and clearly, never aggressively or to force additional insurance sales. We want to investigate what happened with our counter staff and review your reservation. Please send your booking details directly to [email protected] so we can address this with the Corfu branch manager. Best regards,

Hi Vivian Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Dear Greta, We are deeply sorry for the disaster at pickup and the unfair charge for pre-existing damage. Charging you despite receiving clear proof of prior damage is completely unacceptable, and waiting nearly a month for your deposit with no resolution is not the service we aim to provide. We want to fix this immediately. Please send your booking reference and proof of pre-existing damage directly to [email protected] with the subject "Damage Deposit Dispute". We will review your evidence and prioritize your deposit refund right away. Best regards,

Hi Saulo Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Hi George Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Hi Leslie Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Dear Sara Thank you for your 3-star review and for highlighting our polite staff and providing the correct car. We sincerely apologize for the dirty interior, the trash left inside, and the poor lighting during your night pickup. You are entirely right—proper lighting is essential for a thorough inspection, and a clean vehicle is a basic standard. We are addressing these operational flaws directly with our local team to ensure clean cars and better-lit inspection areas. Thank you for your feedback! Best regards,

Hi Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Dear Giles, We are deeply concerned to read your review and sincerely apologize for the delay and frustration in receiving your damage documentation for your excess insurance claim. We fully understand how important it is to receive these documents to recover your £500. Providing incorrect contact information and delayed responses is entirely unacceptable. We want to fix this for you immediately. Please email your booking reference directly to [email protected] with the subject "Agadir Damage Claim Docs". We will personally contact the Agadir branch manager to get your official damage report and invoice sent directly to your inbox so you can complete your claim. Best regards,

Hi Marc Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Dear Salou Thank you for bringing your experience to our attention on Trustpilot. We are deeply concerned by the details you have shared regarding your recent booking through Expedia, and we sincerely apologize for the frustration, stress, and inconvenience this situation caused you. We hold our customer service and fleet quality to high standards, and what you described—from the dismissive attitude at the counter to the unacceptable statements regarding mechanical liability and upselling—does not reflect how we intend to treat our customers. Expecting a customer to risk their deposit for potential mechanical faults on an older vehicle is entirely wrong, and offering a lower-tier vehicle for an additional daily fee is completely unreasonable. We fully understand why you chose to walk away from the booking under those conditions. Please rest assured that our Quality Department takes formal complaints like yours very seriously. We are actively investigating this incident directly with the branch manager and reviewing the interaction with the agent involved. If you have not already done so, please feel free to send any additional details or your booking reference to [email protected] so we can ensure your case is prioritized and handled with the utmost care. Best regards,

Dear Customer, We are deeply sorry to hear about this unacceptable situation and that your car was not available upon arrival. We understand how frustrating this must have been after paying in advance. Please send your booking details to [email protected] so we can immediately investigate what happened with our partner Doyouspain and assist you with a resolution. Best regards,

Dear Viktor Thank you for taking the time to share such a detailed review of your experience. We appreciate your honest feedback, as it highlights several areas where our service fell short of expectations. We are truly sorry for the frustration and stress caused by the off-site shuttle process, the long wait times, and the misunderstanding regarding our mileage policy. We also deeply regret the anxiety you experienced during your early morning return—a prompt handoff and clear communication regarding out-of-hours procedures are crucial, especially when you have a flight to catch. While we are pleased to hear that you found the vehicle itself in flawless, brand-new condition, we understand that this does not make up for the customer service and operational hurdles you faced throughout your rental. We would like to review your booking details and investigate the delay during your vehicle return, as well as the initial agent interaction. Please feel free to share your reservation number with our corporate care team at [email protected] so we can look into this directly with the branch management. Best regards,

Hi Joan Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Hi Iwan Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Hi Tracy Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Hi Maria Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Dear Customer, Thank you for leaving your feedback. We are truly sorry to hear about the delays with the shuttle service and the inconvenience caused regarding payment methods during your recent rental at London Heathrow. We completely understand how exhausting it is to wait nearly an hour for a shuttle after a flight, only to encounter further issues at the counter. While Amex is accepted for online prepayments on certain booking platforms, some of our local partner branches are unfortunately unable to process Amex cards locally for security deposits, as outlined in the location's payment terms. However, we agree that this should always be crystal clear at the time of booking to avoid stressful surprises. We are glad to hear that our shuttle driver was lovely, but we deeply regret that the counter staff was unhelpful and left you feeling stranded during your return. This does not align with the standard of service we aim to deliver. We want to look into your reservation to see what went wrong with the logistics and staff support. Please send your booking details to our team at [email protected] so we can investigate this issue directly with the Heathrow branch manager. Best regards,

Hi Claribel Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!