Flexways

I was impossible to change the main…

I was impossible to change the main driver while picking up the car. They said is okey if I pay extra 35€ per day. That’s mean almost double price the car. Not flexible as they saying

Corfu airport are crooks

Corfu airport are crooks, trying to sell you the extra insurance at any opportunity. We were told the none of the 3 credit card we had were valid for deposit, despite using them all across the world for this exact purpose on many occasions. The person behind the desk was rude and aggressive. I have literally not experienced such poor service in my life. We had to walk around at 11pm at night to find somewhere to rent us a car. AVOID

Excellent Service from Start to Finish

Natuurlijk! Hier is een natuurlijke Engelse review die je kunt plaatsen: Great car rental experience! The car was ready for pickup at the airport, and the process was quick and easy. The airport parking ticket was already taken care of, which made everything very convenient. Returning the car was also easy, and they dropped us off at the airport afterward. The refund was processed quickly and without any hassle. Communication was excellent throughout the whole process. Highly recommended!

Terrible service/possible deposit scam

The pickup was a complete disaster: no one answered the phone, and the representative arrived late. To make matters worse, upon returning the vehicle, I was charged for pre-existing damage. I sent clear proof showing the damage existed prior to my rental. However, nearly a month has passed with no resolution, and my deposit has still not been returned—despite the fact that I had also purchased full insurance coverage.

Very happy with the service 👍

Good and quick service

Good and quick service, just make sure with all rent car companies you take good pictures of the car. Good price and service

It was very easy to book

It was very easy to book. I did so through Travelocity. Upon arrival in Puerto Rico the pickup van was right there and everyone was very courteous and helpful.

Feedback

Positive points: Correct Vehicle: I received the exact car model I requested, which met our needs. Customer Service: The staff members who assisted us were polite and courteous. Points that need improvement: Vehicle Cleanliness: The interior of the car was dirty when delivered to us, and there was even trash left inside. Lack of Proper Facilities: The company does not have a suitable or adequate location for vehicle pickup and return. Poor Lighting for Inspection: Because we picked up the car at night, the lot had no proper lighting at all. It was impossible to perform a thorough vehicle inspection upon arrival, forcing me to take photos of the car's condition the following day.

Staff were friendly and helpful

Staff were friendly and helpful, car was good arrangement for pick up was easy.

AVOID

AVOID! If I could give minus stars, I would. Flexways Agadir retained deposit for damage and gave a bogus phone number for me to follow up on to get a report from my excess insurance claim. Head office are giving me the run-around with patronising messages aout how hard they are trying on my behalf whenever I push them. I am £500 out of pocket as I can't satisfy my insurer. So, I could have paid for their excess waiver, but then the cost compared to the originally quoted price would have gone up fivefold and made the hire unaffordable and twice the cost of a better-known alternative. AVOID! I have now received their reply on Truspilot. It doesn't mention that they pulled out of Morocco in January and told me they doubted they would be able to get me the damage report now. Nor that "quality" have been looking into this for several weeks already without any outcome or updates to me. So, like I said, AVOID!

Great experience

The booking and return of the car was simple and efficient. The faculty was amazing and well trained. The one guy knew I didn't speak Spanish and was just laying into me in Spanish then in a very different tone just smiled and said, nah I'm messing with you dude. Will never forget that. Thank you for making this trip great.

Avoid this company

Avoid this company – misleading vehicle allocation and poor customer service This was by far the worst car rental experience I have ever had. I booked a Peugeot 2008 Manual or similar through Expedia. At no point during the booking process was I informed that I could be given a 6-year-old vehicle. If I had known this, I would never have booked with Flexways. When I arrived, I was dealt with by Arun, whose attitude was rude, dismissive, and unprofessional. Instead of trying to help, he repeatedly argued with me and made the situation unnecessarily confrontational. Rather than providing reassurance, he told me that if the 6-year-old car developed any mechanical fault during my rental, my £1,500 security deposit could be at risk. Expecting a customer to accept liability for potential mechanical failures on an older vehicle is completely unacceptable. The situation became even more unreasonable when Arun offered me an MG ZS, which is a cheaper vehicle than the Peugeot 2008 I had booked, yet demanded an additional £15 per day for it. Paying more for a lower-value vehicle is simply absurd. I felt I had no option but to walk away and cancel my booking. I was left without a vehicle despite having made a reservation in advance. This experience felt misleading from start to finish. The customer service was unacceptable, the vehicle offered did not match my reasonable expectations based on the booking, and the attempt to charge extra for a cheaper car only made matters worse. I have submitted a formal complaint and am awaiting the outcome of Flexways’ Quality Department investigation. Until this is resolved, I cannot recommend this company to anyone. Save yourself the stress and book with a reputable rental company instead.

Don't book with Flexways

Don't book with Flexways. They were the link to Doyouspain.com. When we arrived at the airport, there was no car for us, even though we paid in advance.

Honestly, I don't even know where to start...

Honestly, I don't even know where to start... I rent cars regularly, and while I always look for a good deal, I don't just go for the absolute cheapest option at all costs. Flexways, Addcar, Allegiance, Carwiz—they are all in the exact same location. You have to take the metro 1–2 stops from the airport, and only then do they pick you up. To be fair, it wasn't hard to find, but I can't believe they can't just pick people up directly at the airport. From the moment I stepped out of the terminal to the point I finally received the car, about two hours had passed... Ridiculous. I get that they have their own system, but this is way too inconvenient. Companies like Europcar or Enterprise pick you up right at the airport—shuttles run constantly, and you're at the rental site in minutes. My other big issue was on the return trip. I had an early morning flight and wanted to arrive in good time to hand back the car and catch my flight. Turns out, there is no option for key drop-off outside of opening hours! (I have never seen anything like this before). On top of that, there is no airport shuttle outside of business hours either, so you have to take a taxi... They offered to have someone come in at 6:30 AM for an extra £60–70. I told them no thanks, go fool someone else! I didn't book directly through them, and they put a 400-mile limit on the contract even though the website stated unlimited mileage. Only after I brought it up did they modify it. When I raised these issues, instead of trying to find a solution, the agent started arguing with me. The only reason I didn't cancel my reservation on the spot was because I would have lost my money and I had a schedule to keep. Otherwise, I definitely wouldn't have spent a single penny with them. In the end, I took the car. To give credit where it's due, the vehicle was brand new and flawless—I can only say good things about the car itself—except for the fact that it was handed to me on an empty tank... This is always annoying because how on earth am I supposed to calculate the fuel so it's practically empty when I bring it back? Whatever, enjoy the extra couple of liters of fuel I left in it. When I brought the car back, the guy who opened the shop didn't show up until 7:10 AM, and it took him about 20 minutes to inspect the vehicle (while talking to another customer on the phone). Eventually, everything was deemed fine and I was able to leave. Missing my flight came down to a matter of minutes—which is my own stress, sure—but I have never experienced such terrible customer service from a car rental company. Maybe Switch, but even they were a step above this. I know it's cheap, but I wouldn't recommend them to anyone. I'd rather pay a bit more next time; these companies are best avoided at all costs. The real problem is that you don't know any of these details before booking, so you make your decision blindly and get hit with the surprise later... Consider this a warning. I got lucky this time, but certainly no thanks to them!

Excellent service

From the helpful shuttle driver to the friendly guys at the counter, we were treated amazing! The vehicle was super clean. I appreciated the thoroughness before and after rental to make sure everything was on point with the car. Will highly recommend and definitely will rent again.

Great Service

Great Service. Very happy with everything.

Very helpful communication…

Very helpful communication throughout... good service and a clean and reliable vehicle.

Everything nice.

They picked us at the airport and were really nice. The car was perfect for us to visit the island and we gave it back with no problem. In the office, there is an advise to take pictures of the car, because they examine it and if there's any damage you only have to show the photos and they refund the deposit. Take care to have a visa card to pay the deposit.

Heathrow airport AVOID AVOID AVOID

Heathrow airport AVOID AVOID AVOID Just under 1hr for shuttle bus to pick us up, took 25 minutes to get to rental place, didn’t take Amex despite not stating so in the booking (paid for via Amex) Driver lovely but unhelpful staff leaving us in the middle of Hounslow away from airport with another long wait to return to airport.

Great customer service had a good ride…

Great customer service had a good ride and good deal will rent again