Flexways

Dear Ian, Thank you so much for the great review! We are thrilled to hear you enjoyed our friendly service, nice car, and competitive pricing. It was a pleasure having you with us, and we hope to see you again soon! Safe Travels,

Dear Arvid Thank you for bringing this matter to our attention. We are deeply concerned by your report regarding our Albania location, and we sincerely apologize for the immense frustration and inconvenience this caused you upon arrival. Rejecting a valid, physical credit card based on unfounded claims regarding the issuing institution to force the purchase of premium local insurance directly violates our corporate policies and ethical guidelines. Transparency is a core value of our company, and the scenario you described does not reflect the standard of service we demand from our local partners. We are glad to hear you were able to resolve your travel needs, but we take your feedback extremely seriously. We have escalated your review to our regional management team to conduct an immediate audit of this station's practices. If you would be willing to share your reservation or contract details with us at [email protected], it would greatly assist us in our internal investigation to ensure proper disciplinary measures are taken. Kind regards,

Dear Dave, Thank you so much for the great review! We are thrilled to hear you enjoyed our friendly service, nice car, and competitive pricing. It was a pleasure having you with us, and we hope to see you again soon! Safe Travels,

Dear Valentina, Thank you for bringing your situation to our attention. We sincerely apologize for the poor customer service, the conflicting information you received regarding your refund, and the immense frustration this ongoing back-and-forth has caused. It is completely unacceptable that you are being passed between departments after being promised a resolution. We want to stop this loop and review the screenshots and communication history you have compiled. Please contact our dedicated management team directly at [email protected] with your reservation details and your documentation. We will personally take over your case, liaise with the necessary providers, and ensure this refund request is thoroughly investigated and addressed without further runarounds. Kind regards,

Dear, Thank you for sharing your feedback. We are deeply sorry to hear that the vehicle provided did not match your reservation and that you are experiencing such a frustrating delay with your funds. Please be assured that we take your comments seriously. To look directly into your booking and verify the status of your transaction, we kindly ask that you contact us at [email protected] with your reservation details. We are fully committed to reviewing what occurred and assisting you in resolving this matter as quickly as possible. Kind regards,

Dear Rover T, Thank you for reaching out and sharing your feedback regarding your experience at our Heathrow location. We understand how frustrating it is to arrive after a flight and encounter unexpected difficulties with your payment card and security documentation. We would like to clarify that our payment and credit card policies are put in place to comply with strict regional security and fraud prevention protocols. In many instances, local branch requirements necessitate that the cardholder's name and details are fully embossed or visible in accordance with our standard terms. When a payment method cannot be verified under these standard security guidelines, our team is trained to offer alternative solutions—such as our internal protection packages—to help reduce the required security deposit and ensure you can still collect your vehicle safely. However, we sincerely apologize if this process felt like a sales tactic rather than a security procedure. We want to review your specific reservation to ensure all protocols were followed correctly and transparently. Please contact our quality team directly at [email protected] with your booking details so we can investigate your case. Best regards,

Dear Dennis, Thank you for your feedback. We are very sorry to hear about the frustration and inconvenience caused during your recent trip to the UK. To clarify, for safety and insurance regulations in the UK, certain vehicle categories or local providers require drivers to have prior experience driving on the left-hand side or a minimum number of years on their license. These criteria are set by insurance compliance and are stated in our Terms & Conditions during the booking process to ensure all drivers are safe on UK roads. Regarding our location, we operate as an off-site branch with a shuttle service to keep our rates competitive. We sincerely apologize if the pick-up instructions or the waiting time for the shuttle did not meet your expectations. We would like to look into your specific booking details to see how this was communicated. Please contact our dedicated support team at [email protected] with your Rental Agreement or Booking Reference number. Best regards,

Dear Niral, Thank you so much for the great review! We are thrilled to hear you enjoyed our friendly service, nice car, and competitive pricing. It was a pleasure having you with us, and we hope to see you again soon! Safe Travels,

Dear Emmanuelle, Thank you for your review. We are glad you enjoyed our car and service, but we are truly sorry for the disappointment regarding the insurance policy. While our insurance requirements are outlined in our Terms & Conditions during booking, we take your feedback seriously. We will work on making this information even clearer before check-in to avoid future misunderstandings. We hope to welcome you back for a seamless 5-star experience next time. Best regards,

Dear Jonathan, Thank you so much for the great review! We are thrilled to hear you enjoyed our friendly service, nice car, and competitive pricing. It was a pleasure having you with us, and we hope to see you again soon! Great Travels,

Dear Nathalie, Thank you for bringing this deeply concerning matter to our attention. We are genuinely shocked and incredibly sorry to hear about the stressful and unprofessional experience you encountered at our Tirana location. What you have described absolutely does not reflect our corporate standards or our code of conduct. We take allegations of forced upgrades, cash pressure, and staff misconduct extremely seriously. Your case has been escalated with the highest priority to our Regional Management Team and our Compliance Department to launch a thorough internal investigation regarding the behavior of the staff on-site and the condition of the vehicle delivered. We want to investigate this fully and address your booking details directly. Please contact our dedicated support team at [email protected] with your Rental Agreement or Booking Reference number. We sincerely apologize for the negative impact this had on the start of your holiday, and we are committed to looking into this thoroughly to ensure appropriate measures are taken. Sincerely,

Mr Sarfraz, Thank you so much for the great review! We are thrilled to hear you enjoyed our service. It was a pleasure having you with us, and we hope to see you again soon! Best regards,

Hi Yaremys Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Dear Garry, Thank you for bringing this matter to our attention. We are deeply concerned by the detailed account of your rental in Sofia, Bulgaria, and we extend our sincerest apologies for the unacceptable condition of the vehicle and the ongoing delay regarding your funds. Delivering a vehicle with mechanical failures, such as a faulty gearbox, non-functional wipers, or a broken keyfob, is a direct violation of our strict safety and quality standards. Furthermore, a deposit should never be captured as a final charge without cause, and a 5-week delay in releasing your funds is completely outside our operational guidelines. We are treating your case as a matter of highest priority. We have immediately escalated this to our regional operations manager in Bulgaria to conduct an urgent audit of this vehicle's maintenance history and to force the prompt processing of your €750. Please contact us directly at [email protected] with your reservation details so we can personally track this and ensure your money is returned without further delay. Kind regards,

Hi Jorge Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Hi Jennifer Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. We are going to take your comments into consideration to improve! Safe travels!

Hi Ramon Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Hi Jeff Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Hi Albert Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!

Hi Juan Thank you so much for your kind words. We’re glad to hear that you had a good experience travelling with Flexways. We hope to see you again soon. Safe travels!