Come on a dreamy trip with Floraltrip.In Floraltrip, we focus on improving customers’ experience and help you create the memorable experience you can share with the people you love.We're always up-to-date on the most fashion design and colors match that people are using, prepared to push the limits at every turn to provide people with highly quality, highly satisfying experience. We believe fashion is an optimistic business, and in this spirit we continue to grow. We love creating each vibrant piece focused on honoring the beauty found in nature, and we love timeless and romantic accessories that merge the classic with the unexpected.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the excellent overall quality of the products, warmly praising the sturdy craftsmanship, reliable materials, and truly unique designs that perfectly suit their daily needs. People also appreciate the extremely helpful support team, noting that customer service agents quickly assist whenever questions arise about online purchases.
Some reviewers were not happy with the extended delivery times caused by international shipping from overseas warehouses. Many customers additionally noted that items occasionally arrived looking much smaller than expected, while a few experienced disappointing build quality or frustrating sizing issues.
Company is based in China - DO NOT ORDER FROM HERE
Company is based in China. No Customer service contact phone #. Email customer service is unhelpful and non-responsive. I tried to cancel my order multiple times and now I'm being forced to pay >$100 return shipping costs. Floraltrip is your typical China scam company. DO NOT ORDER FROM HERE.
Floraltrip 回复2024-09-06
Dear customer,
We are sorry for the inconvenience that we caused.
As you complain that our Email customer service is unhelpful and non-responsive, we have responded to all your emails and have sent you all return instructions and notes and explained the return requirements and process.
As you feedback that you tried to cancel your order multiple times,we have replied you before that your order has been shipped and cannot be cancelled for refund.
Sorry but the reason why we offer a partial item refund to you to keep the items is that considering you will need to pay the return freight, we just want to reduce your loss, not because there is a problem with our products or order.
You may not accept our offer and you also could return all products for full item refund in accordance with our return policy.
We process orders in accordance with the return policy posted on our website, not as a fraud.
Following link is the return policy of our website:
https://www.floraltrip.com/pages/refund-policy
Please keep in touch by email.
Have a nice day.
This was delivered to an incorrect address very inconvenient for everyone.
Floraltrip 回复2024-09-05
Dear customer,
We're so sorry to received you feedback that the order address was wrong , according to the logistics information, the parcel was delivered to the address you provided to placed this order on August 26.
We already sent the logistics detail to your Email, could you please go to that address you provided to placed this order to check and pick up the package？
We sincerely apologize for any inconvenience that we caused.
Dear customer,
We apologize for the inconvenience.
We willing to resend new item for compensation to you.
And we already sent an Email to you to confirm the deliver address.
Could you please check and feedback to us？
Looking forward to your early reply.
Had problems with the first shipment what you made things right just as you said you were going to do I appreciate your time and all your efforts thank you
Floraltrip 回复2024-07-19
Dear customer,
Thank you so much for your feedback and support!
It’s our great pleasure to serve you!
Wish you a great day!
Dear customer,
We are sorry that the size of the product you received did not meet your expectations.
Our product page has detailed length and width data for your reference.
We would like to offer discount coupon for your next order as compensation and we already sent the Email to you, please kindly to check it.
If not satisfied with the products, you also could return for exchange or refund, Following link is the return policy of our website: https://www.floraltrip.com/pages/refund-policy
If you need to return the products, please feel free to contact us via email.
We sincerely apologize for any inconvenience that we caused.
Hope you have a nice day.
Dear customer,
We are sorry for the inconvenience that we caused.
We sent you an email on June 24, it was about due to logistics restrictions, knives are sensitive goods, so the two Hidden Folding Knife buckle cannot be ship to your address , and asked if you could change to other item not with knife, but we are still not receive your feedback. Could you please check and reply to us by email? So that we could process your rest order ASAP
We already resent the Email to you, waiting for your early reply.
Have a nice day.
Very poor quality. I am not happy withthe buckle at all!!!
Floraltrip 回复2024-07-08
Dear customer,
Sorry for the unsatisfied purchase.
Our products are handcrafted with care and strong attention to detail and quality.Our warehouse staff will also carefully check the product before shipping, this situation is very rare, but it may be due to the warehouse staff's negligence caused you to receive a defective product, if in this case, we are more willing to provide free replacement.
Regarding your feedback of blade is very loose, we are still waiting for you to provide some video in Email so that we could check this issue more clearly then arrange resend the free replacement ASAP .
Looking forward to hear from you soon.
Once again, we send our sincere apology.
The tie split open on the first use. Terrible quality and overall bad product.
Floraltrip 回复2024-07-07
Dear customer,
We are sorry to hear from you about the damaged item.
Our products are handcrafted with care and strong attention to detail and quality, this defect is really rare.
We already contacted your Email, could you please reply the picture to us to check more clearly about this problem？We willing provide free replacement for this situation.
Waiting for your reply.
We sincerely apologize for any inconvenience this may cause and ask for your understanding.
Belts with knives on them are very cheaply made, they get stuck and hurt your fingers. Do not even bother. On top of the fact that it took for ever for them to arrive. Spend your money somewhere else!
Floraltrip 回复2024-06-28
Dear customer,
We are sorry to hear from you about the unsatisfied items.
Our products are handcrafted with care and strong attention to detail and quality.As for the problem that the knife buckle get stuck , this is a rare situation, but we think it is likely because there is some defect in the knife buckle. We are so sorry for that, we willing resend the new knife buckle to you for free. We have sent the details to your email, could you please check and confirm, so that we can arrange replacement package for you ASAP?
We checked that there are no delays in logistics, and the processing time and shipping time are covered by our shipping policy,but we are also very sorry for your feedback about slow delivery.
Waiting for your feedback.
The timing was horrible, past the projected time and ultimately causing me to purchase another bow tie last minute for my wedding. Would never recommend!
Floraltrip 回复2024-06-26
Dear customer,
We are sorry for the inconvenience that we caused.
We noticed that there was no delay in the logistics of your order, but we still feel so sorry for that the bow tie you ordered finally missed your wedding.
We are willing to make compensation for this matter. We have sent details to your email and hope to receive your reply.
Have a nice day.
Not explaining buckle connection, thoughly, or gave the impression it was a hook on the back of the buckle!
Floraltrip 回复2026-07-24
We are sorry that the assembly instructions for the buckle were not explained clearly and caused a misunderstanding. Could you please send us a photo to show your confusion? We will explain how to connect the buckle properly for you right away. You can contact us via email if you still need help.
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