Come on a dreamy trip with Floraltrip.In Floraltrip, we focus on improving customers’ experience and help you create the memorable experience you can share with the people you love.We're always up-to-date on the most fashion design and colors match that people are using, prepared to push the limits at every turn to provide people with highly quality, highly satisfying experience. We believe fashion is an optimistic business, and in this spirit we continue to grow. We love creating each vibrant piece focused on honoring the beauty found in nature, and we love timeless and romantic accessories that merge the classic with the unexpected.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the excellent overall quality of the products, warmly praising the sturdy craftsmanship, reliable materials, and truly unique designs that perfectly suit their daily needs. People also appreciate the extremely helpful support team, noting that customer service agents quickly assist whenever questions arise about online purchases.
Some reviewers were not happy with the extended delivery times caused by international shipping from overseas warehouses. Many customers additionally noted that items occasionally arrived looking much smaller than expected, while a few experienced disappointing build quality or frustrating sizing issues.
It’s been nearly a month and haven’t received item.
Floraltrip 回复2025-01-02
Sorry for the negative review.
The logistics information has been updated slowly.
We have checked with the express company, they said that the tracking info will be updated in 7-9 days.
When your package arrives in the transfer station, the logistics will be updated, please try to track it after a few more days.
Thanks for your understanding.
Knowing your order status has never been this easy!
Click the link and Check Status now!
https://t.17track.net/en#nums=SYRM154531254
Best regards,
Floraltrip Team
belt too small but a replacement quickly organized
Floraltrip 回复2024-12-23
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
Due to a misunderstanding with measurements of the belt the original belt was to small but they quickly found a solution for me at a affordable price
Thanks again for your patience and service
Floraltrip 回复2024-12-13
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
Lovely belt and great quality and finish ..
Very good customer service al questions I asked were answered fast ...
Highly recommend it ..
Floraltrip 回复2024-12-12
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
Whilst the original package was missing a couple of parts they were very helpful when I contacted them and replaced missing parts.
Thank You Floraltrip
Floraltrip 回复2024-12-08
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
Very good customer care service, found a perfect resolution to help me get a larger size belt because I purchased one too small.
Floraltrip 回复2024-12-08
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
Quality of the belt and buckle is low. It looks OK at a distance but the metal I thin, tinny, and looks like something I’d find in a dollar store. The belt looks like AI. I love the concept of the item, and the design, but the material choices and manufacturing leaves me very disappointed.
Floraltrip 回复2024-12-05
Sorry for the unsatisfied purchase.
We understand the inconvenience and harassment that get unsatisfied item.We offer no-hassle returns.You can return the item to us if you don't like it.
Here is the link of our return policy:https://www.floraltrip.com/pages/refund-policy
We have contacted you via message as well.Please reply for further solutions.
Looking forward to your reply.
Order was received in good condition as ordered. Expected delivery date well advised and timely despite including an overseas component.
Floraltrip 回复2024-12-02
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
Too bad I can’t give zero stars. My own fault for not reading reviews first. Trust me. Just don’t throw your money away. If and when I ever get my order, I can come back and at least update the quality. Again. IF I ever get it.
Customer service is a joke. Can already tell making a return is going to be impossibly hard.
I have a VERY hard time believing reviews posted on their site. The reviews may be legit? I may also be the King of Jupiter.
If you want to just throw money away….PayPal me instead. :-)
But seriously just don’t.
Can’t wait to see the “I’m sorry you had a bad experience” response from them. Save your time. Just. Don’t.
Floraltrip 回复2024-11-23
Sorry for the negative review.
We could not locate your order without any order informatons.
May I know your order number or email address on your order so we can check for you?
Looking forward to your reply.
DO NOT BUY UNLESS SIZE DOESN'T MATTER!! RETURNS IMPOSSIBLE!
I ordered a belt for my husband using standard measurements for the purchase. When the belt arrived it was very nice, beautifully made, and color was just what he wanted however, the belt was at least 4 inches too short. I followed the return process by sending an email asking for a return and only got an email back telling me that I should wait for an approval email with the return email to send it too, but if I decide to keep it they would give me a $4 credit. I asked for the return, not knowing that they were located in China/Hong Kong, and they then sent me another email asking me if I had gotten the first email because they were "waiting for my response". I then followed up with another email, because I had responded to the first, indicating that I wanted to return, I had already responded, and I was waiting for their response. I have still not received any correspondence from them as of this date. I usually do my research when shopping online and avoid any company from China because I work at the post office and know that more times than not these companies can be fraudulent and the cost of returning them cost far more than the item is worth. I really wish that the US made these companies identify the origin of purchase when ordering so that the consumer could make that decision without having to dig for the information. Do not purchase from them unless size doesn't matter. I will donate the belt because it is of no use to my husband.
Floraltrip 回复2024-11-21
Sorry for the negative review.
We could not locate your order without any order informatons.
May I know your order number or email address on your order so we can check for you?
Looking forward to your reply.
I must admit if I had read the reviews on trust pilot (which I normally do) before ordering I would probably have stayed well clear. But, to be fair my item was ordered on 23rd October, delivered today 31st October, tracking was clear and had come via Shanghai airport to stanstead, then yodel contacted me and delivered the next day. I’ve known things from 5 miles away take longer !!
My tie is just fine and I have no complaints. Would I order again ? Hopefully their reviews in the future will improve which will decide matters.
Floraltrip 回复2024-11-01
Thanks for your support and encouragement.
We will do better in the future.
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁
Products are terrible, and when you want to return they expect you to return with recorded delivery to china!!! They provide a completely different address and say that they will only return the money once they receive the item, and you have to pay for postage yourself...recorded delivery through evri from the uk to china is £62!! Alot more than what I paid for the product, and the customer service was shocking when I said that it's not good enough. I will never buy from here again, I have disputed this and still waiting for an outcome for a refund.
Floraltrip 回复2024-10-10
Sorry for the negative review.
We could not locate your order without any order informatons.
May I know your order number or email address on your order so we can check for you?
Looking forward to your reply.
This is NOT a UK company as the name may suggest. Only order if you are prepared to wait forever to receive!!
Floraltrip 回复2024-09-15
Sorry but we did not find out your order information. Please provide your order number or contact us via Email [email protected], so that we could follow up with your order issues.
Thanks for your understanding.
Loved the product. The website was not easy to navigate, however a prompt reply to an email helped tremendously!
Floraltrip 回复2024-09-13
Dear customer,
Thank you so much for your feedback.
We sincerely apologize for the inconvenience that we caused.
We will improve to let you have a better experience in the future on our website.
If you have any questions, do not hesitate to contact us.
Hope you have a nice day.
BEWARE: this company will only allow a return if you pay postage and ship back to CHINA. They are extremely difficult to deal with and will offer you money to just keep the items.
The items are very LOW quality and poorly made (again all made and shipped from China). Avoid this place like the plague. Find another place to shop
Floraltrip 回复2024-09-09
Sorry but we did not find out your order information. Please provide your order number or contact us via Email
[email protected], so that we could follow up with your order issues.
Thanks for your understanding.
Joom
Wearclo
Joshiny
Wearbreeze
Buddhastoneshop
Boho Peak
Etsy
Mindsparkl