Flova.ai

We’re sorry for the frustration. Flova credits are valid for one month, so unused credits expire after that period. We understand this may not have been clear, and we appreciate you raising it. We’re especially concerned about the results you described when using reference images. We’ve shared your feedback with our technical team and would like to investigate the specific generation so we can help resolve the issue. Could you please send us your project link and contact email through a private message? [email protected]

We’re sorry you had such a poor experience. We’d like to understand what went wrong and review it properly. Please contact us privately with your account email and a brief description of the issue so we can look into it and follow up with you directly. [email protected]

I’m sorry you spent a full day trying to finish your video and still couldn’t get the result you needed. That’s a frustrating experience, especially with the generation errors and charges you described. Please contact our support team and privately share the email associated with your Flova account and your project link. This will help us check your billing and generation history, explain what happened, and work out the next steps with you. I’m sorry for the time and frustration this has cost you. We’d appreciate the chance to help resolve it.

We’re sorry that your repeated attempts to edit the video used up credits without producing the changes you asked for. We understand how frustrating it is to spend time and credits and still not get the result you need. We’re also sorry that our support didn’t provide the help you expected. Please contact our support team and privately share your account email and project link so we can review your prompts, the generated results, and the credits used. Once we’ve reviewed your project, we’ll suggest specific steps to address the issues you encountered and help you get the edits closer to what you intended.