FordPartsGiant.com

Thank you for your feedback. We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause. Your feedback is essential for improving our services.

Hello Thomas, Thank you for your 5-star review! We're glad you found it easy to locate the part you needed on our website. We appreciate your business and look forward to helping you again with your future OEM parts needs.

Hello, Thank you for your 5-star review! We're happy to hear you found our online parts catalog easy to navigate and our search features helpful. It's great to know our pricing and website made your shopping experience a positive one. We appreciate your support and look forward to serving you again!

Hi Matt, Thank you for your feedback. We sincerely apologize that we were initially unable to locate your order. After reviewing the interaction, management has addressed the matter internally with the customer service representative involved to help ensure a better customer experience going forward. We would also like to clarify that the email address provided with this Trustpilot review does not match the email address used to place the order, which contributed to the difficulty in locating your account during your inquiry. Regarding your return request, we contacted you via email on 6/15/26, requesting photos of the part and packaging so we could review your claim. Thank you for bringing this matter to our attention.

Thank you for your feedback. We’ve reviewed your order and confirmed that a VIN was not used during the part selection process. There are multiple parts with the same name that fit your search result due to different options and trims. We recommend VIN lookup for the most accurate fitment before checkout to confirm compatibility. If a part that does not fit your application was ordered, but the correct part per invoiced was delivered, the return request will be categorized as a no-longer-need. We understand your frustration; however, open packaging/unsealed parts are not eligible for returns. We appreciate your understanding and encourage the use of VIN verification for future orders to help ensure exact fitment. For more information regarding our returns policy, please visit https://www.fordpartsgiant.com/service/ford-return_policy.html

Thank you for your feedback. Unfortunately, per our return policy we cannot proceed with your RMA due to electrical/electrical components. Please refer to our return policy below. Again we apologize for the inconvenience. www.fordpartsgiant.com/service/ford-return_policy

Hello, Thank you for your wonderful review! We're happy to hear you had a great experience and that your new OEM grille arrived just as expected. We appreciate your support and hope to help you with any future parts needs. Enjoy your refreshed E-Series!

Thank you for your feedback. Unfortunately, per our return policy we cannot proceed with your RMA due to under $20 per unit. Please refer to our return policy below. Again we apologize for the inconvenience. https://www.fordpartsgiant.com/service/ford-return_policy.html

We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and would love to assist you further. Before we could take a second look, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible. We appreciate your understanding and assistance.

Hello Brian, We appreciate you taking the time to share your experience. We’re happy to know you had a positive experience, FordPartsgiant is committed to provide genuine OEM parts at a competitive pricing. Thanks again for being part of our community.

We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.

Hello Gene, We appreciate you taking the time to share your experience. Providing competitive pricing on OEM parts is something we work hard to maintain. We’ll be here whenever you need OEM parts you can rely on! Thanks again Gene!