FordPartsGiant.com

Thank you for your feedback. We sincerely apologize for the confusion. Please allow us a chance to clarify, a RMA qualifies as wrong parts when the manufacturer mispacked an item, or the part number received does not match what was ordered. Since we don’t have visibility into a customer’s repair needs, we fulfill what is placed in the order. If the correct part was shipped as ordered, the RMA will be categorized as no longer needed, and may be subject to a 20% restocking fee, we apologize for the inconvenience. Additionally, not all parts are eligible for return. For more information, please visit https://www.fordpartsgiant.com/service/ford-return_policy.html We appreciate your input and will continue working to improve our processes.

We believe this review may have been intended for a different business, as the details mentioned don’t match our records or the services we provide. If this was posted in error, we’d appreciate a correction. Thank you!

Thank you for your feedback and for choosing us. We're glad to hear the transmission filter was exactly what you needed. We apologize that it took longer than expected to get your question answered. While we strive to respond to all inquiries as quickly as possible, we understand that some questions are time-sensitive. Your feedback is appreciated, and we'll continue working to improve our response times and overall customer experience.

We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.