FORESMART

Dear Fabrice, Thank you for sharing your feedback and expressing your concerns about your experience at FORESMART. We take customer satisfaction very seriously and we apologize for any inconvenience or misunderstanding that may have been caused. However, we believe it is essential to clarify the situation to ensure a fair representation of the circumstances. In July, we helped you ship a 20GP and 4.916CBM LCL cargo to Fos port in France. The time of arrival is August 3rd. When the goods were about to arrive at the port, we asked you to pay the freight. You said you have a financial hard time, asked us to release the goods to you first, and assured us that you would pay us on August 10th. Considering that you still have another DG container that needs to transport on July 28, we agreed to your request for delivery and delivered the goods even though the bill had not been settled. But on August 10th, you did not pay within the agreed time. The latest shipment of the DG container departed the port from China and arrived in Rotterdam, Netherlands on July 28th. Before the arrival of the goods at the port, we once again requested you to pay the freight, informed you that there would be demurrage charges if you did not pay on time, and truthfully told you the consequences and additional charges if you failed to pay on time. During this period, we did not concealed any charges. On August 26th, when the DG container arrived at the port, you applied to us to release the goods again. But you didn't pay the freight. A 20GP and 4.916CBM LCL shipped to Fos, France, and a DG container shipped to Rotterdam, Netherlands. The total freight for these three shipments is USD 14,033. We apologize that we can't release the last container to you without paying the freight. We hope you can understand. On September 14th, you paid all the freight and we released the goods immediately. We understand the importance of transparency in matters such as these. Our commitment to professional and transparent communication is unwavering and we always strive to provide the best possible service to our valued clients. We hope that this clarifies the situation and that we can continue to work together in a mutually beneficial way. Thank you for your understanding. Regards, FORESMART

Thank you for your kind words and positive feedback. We are thrilled to hear that you found our services reliable, and efficient and that our communication was good. It's lovely to know that you had a great experience as a first-time purchaser of large goods, particularly with the need for freighting from multiple vendors in China to Australia. It's always our goal to provide exceptional support and ensure our clients feel assured throughout the process. We are delighted you found Doris' updates and prompt responses helpful. I believe that clear and timely communication is crucial in providing a smooth experience for our customers. We strive to offer the best solutions to our clients, and I'm thrilled that it made a positive impact on your freight delivery. Again, Thank you for your trust in our services, and I genuinely appreciate your kind words. Should you require freight services in the future, please don't hesitate to reach out. We would be more than happy to assist you again.

Wow, thanks for your review, and we are pleasure to let you happy about our service. And thank you very much for your long time shipping with FORESMART and your recommendance. Anna and all FORESMART always still here help you as we can, we deeply know how a good communication can helped in the international trade. We hope we can help you save more time and let you feel comfortable and convenience in the international shipping. Happy shipping, and we promise we will continue give you the best shipping service.

Hello, we are very glad to see your good review, as a professional agent, these job is what we should do, and we will do the best as we can. We will continue to help you handle well your shipments in the future try our best.

Thank you, we believe we must have more chance to do more business in the future. And we will keep our high level service for you all the time.

Thank you very much for your review, we are happy because you make us feel our service is super valuable. Making freight more efficient is our mission, we always want to let customers feel shipping is easy and safe, and all of us focus on all processes from your inquiry to delivery. The collection is one of our best services, we know the collection is very important for customers, so we keep our eyes on warehousing consolidation, and we make sure all process is no problem. Thank you for your review and looking forward to your next shipment soon.

Hello, Mark, thanks for your inquiry. As an international shipping agent, our mission is to make freight more efficient, we are happy we help you make the shipment smooth and have easy communication. Looking forward to the next shipment.

Hello, Luis, thank you for your review very much. A good customer should have good service, because you are very easy to communicate with, and the shipment can be easy. For smooth shipment, good communication is very important, we are glad we have good communication of your kind. As a professional shipping agent, we give customers the best service and make them feel reliable, we want to make freight more efficient, and let customers feel satisfied. And thanks for your recommendation again.

Hello, thanks for your review, we are happy we have a good experience with our first time logistics work with you. Friendly, patient, and knowledgeable is what a professional forwarder should have, we always try to give customers the best shipping advice. And looking forward to your order soon, we will continue giving you the best service.

Thank you for your recommendation, we are happy to hear you said extremely good, these words can make us happy all today. Our communication is very verified, we can talk with every tool as you want. Customers are the first. Of course, we promise we will never let customers down as we can, and delivery on time, we should thanks for the carriers' support, lol Thanks for your recommendation and 100% plus!

Hello Glenn, very much thanks for your good review, we are so happy to hear your commendable. We call shipping to your house delivery service as the door to door, door to door is our special service, and it is very convenient for customers. Fast responsive, quick update and patient is our basic service attitude, very glad you enjoy our service. Thank you for your commendation again.

Very thank you much for your 10 stars. Finding a reliable agent is not easy, so we always try our best to give customers the best shipping service, save your time and cost to avoid trouble. We want to give you fast delivery, responsive and professional service, and avoid goods damage, we are happy we did it. May our cooperation last forever. And thanks for your 10 stars again.

Hello, thanks for your review. We are happy to make you have a good shipping experience, hope we can continue to give you good logistics. And thank you for your recommendation.

Thank you for your good review with Jane and Foresmart. Update the shipment info and take care of your shipment are what we should do, we are happy we can give you a nice shipping experience. Looking forward to your next shipment with FORESMART and Jane.

Hello, thanks for your review. We are committed to collaboration and provide professional service to all our customers. We have sea freight, air freight, Amaozn shipping, and 3PL delivery service, warehousing and consolidation is our special service.

Thank you very much for your this review, hope we can help you arrange shipments forever. We are not only reliable and professional, but also we will try our best to give you the best shipping rates, hope our service can stay with you.

We are so happy to see this such a good review, it makes us happy all day. We are always working hard to simplify the entire logistics process for our customers, we are happy to see you said easy, that is wonderful. International logistics is very complex, but we keep it easy for our customers, let customers feel easy and efficient is our dream, and we are happy we are done. It is brilliant.

Hello, Greg, such a high review, thanks for your patience with this review. And thanks for your choice. We are happy we can help you. Jessie is a reliable, professional, and kind agent, she is always patient and helpful, she is nice. All of us truly hope we can help you. And we are happy you come to China and we have a meeting, that is a great experience. Looking forward to your next China business travel. Warehousing and consolidation is our main service, we know some customers really need this service, this service can help you save more cost and time, and it will make feel easy. Thanks again. Best wishes.

Hello, thanks for your review, good quality, efficient and fast communication is an excellent review for us. Making freight more efficient is always our mission, we are happy we did it. Thank you.

Oh, thanks a lot, that is such an excellent review. We are happy we can help you arrange the shipment, and we will keep this service level or will better. We have the best shipping to Australia, and the best shipping service and shipping rates, looking forward to your nest shipment with FORESMART and Jessie.