Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the top-notch quality of the custom photo books, vibrant colors, and durable materials. People also love how simple it is to design albums using the helpful software tools. Others share that physical orders arrive very quickly and the packaging protects items perfectly.
Some people were dissatisfied with specific ordering experiences and processing results. Reviewers noted occasional printing flaws like unwanted lines or colors that did not match expectations. A few users also mentioned that the digital platform can sometimes feel complicated to navigate during projects.
I had a fantastic Forever Ambassador, Jane G., who helped me through every part of the process. She was patient and kind and understood my hesitancy to send photos via Fed X. But once I did, everything proceeded as explained and I am thrilled with the results. I am grateful for this company and to Jane for introducing me to it!
FOREVER 回复2026-08-18
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that your Ambassador Jane was there to patiently and kindly guide you through every step, helping make the process comfortable and reassuring. We’re so glad everything went as explained and that you’re thrilled with the results. We truly appreciate your trust in FOREVER and are grateful to have you as part of our community.
Thank you for your wonderful review! We’re so glad to hear you’re pleased with the quality of your product and the customer service you received. We truly appreciate you choosing FOREVER!
Forever is a great company. It's helpful to know they have a dedicated staff to help with ?'s.
FOREVER 回复2026-08-12
Thank you for your kind words! We’re so glad to hear you appreciate having a dedicated team available to help with your questions. We’re always happy to assist and make your experience with FOREVER as smooth as possible. Thank you for choosing FOREVER!
Wonderful program, great support but very expensive.
I love the support that this company offers. They are excellent in helping me online, and on the phone when I am having an issue with the program. Unfortunately, since I am Canadian, I have found that the cost of ordering books, printed items, and online Digital Art has become extremely expensive. I have also found that the cost of being a P2P member is very expensive. Perhaps Forever can have an "At Par" day a few times a year? In addition, I am not happy with the virtual crops as they have become less informative and seem to push products more in the last few years. I enjoy participating more when teaching new techniques occurs.
FOREVER 回复2026-08-12
Thank you for sharing such thoughtful feedback. We’re so glad to hear you’ve had positive experiences with our support team and that they’ve been able to assist you both online and over the phone.
We completely understand your concerns about the increasing costs for our Canadian customers, including books, printed products, Digital Art, and P2P membership.
We also appreciate your honest feedback about the virtual crops. We understand how valuable it is to learn new techniques and skills, and we’re sorry the recent crops haven’t provided that same educational experience for you. We’ll share your comments with the appropriate team as well.
Thank you for being part of the FOREVER community and for helping us understand where we can improve!
The scrapbook pages looked great in my Forever gallery. I just receives back my originals in perfect shape.. thank you.
FOREVER 回复2026-08-10
Thank you so much for your kind feedback! We’re thrilled to hear your scrapbook pages look great in your FOREVER Gallery and that your original materials were returned safely and in perfect condition.
We truly appreciate your trust in us to preserve your memories!
Everything is clear to understand, and I appreciate that.
FOREVER 回复2026-08-10
Thank you so much for your kind feedback! We’re glad to hear that everything was clear and easy to understand. We truly appreciate your support and are happy FOREVER could make the experience simple!
I've only paid for the facial recognition service so far. It is a bit pricey, but it's worth it for the permanence. I was using Google Photos facial recognition, but they keep deleting my identified names and corrections! I can only ask my aging mother so many times who these people are, and there will be a time when she won't be there to ask.
I’m so happy with the quality and the speed with which my videos and recording s were treated
FOREVER 回复2026-08-10
Thank you so much for your kind feedback! We’re thrilled to hear you’re so happy with the quality of your digitized videos and recordings, as well as how quickly they were completed. We truly appreciate your trust in FOREVER to preserve your precious memories!
Well I was generally disappointed with the quality of processing. I am guessing that since it was my first time that it was mainly my error. However, I wouldn't order prints again. I will continue to search for an online print place and see how it goes. My daughter was equally disappointed. I printed photos from our 2025 Italy trip and I will not use most of them. Once again I was new to this site and so I am sure I made mistakes. I am also used to being able to order different sizes and I think 4 by 6 is it.
FOREVER 回复2026-08-10
Thank you for sharing your honest feedback. We’re sorry to hear your first experience with FOREVER prints was disappointing, especially with photos from such a special trip to Italy. We understand how frustrating it is when your prints don’t turn out the way you hoped.
We appreciate you giving FOREVER a try, and we hope you’ll consider reaching out to our Client Care team [email protected] if you have questions about preparing or ordering prints. We’d be happy to help make the process easier and help you get the results you’re looking for.
Good learning experience in the webinar on genealogy. Useful information.
FOREVER 回复2026-08-10
Thank you for your feedback! We’re so glad to hear you found the genealogy webinar informative and had a valuable learning experience. We appreciate you taking the time to share your feedback and hope you’ll join us for more webinars in the future!
Three books arrived and they were in perfect condition!
FOREVER 回复2026-08-10
Thank you so much for your kind feedback! We’re thrilled to hear all three books arrived in perfect condition. We truly appreciate your support and are so glad you’re happy with your order!
Quick and easy to order and the updates on shipping are very helpful. The print quality is excellent.
FOREVER 回复2026-08-10
Thank you so much for your kind feedback! We’re thrilled to hear you found ordering quick and easy, appreciated the shipping updates, and were pleased with the excellent print quality. We truly appreciate your support and are happy FOREVER could provide a great experience!
Thank you so much for your wonderful feedback! We’re thrilled to hear you love FOREVER’s high-quality products and professional team.
We truly appreciate your support and are grateful to have you as part of the FOREVER community!
Thank you for taking the time to share such thoughtful feedback. We’re glad to hear you continue to find our software and support excellent, but we’re sorry that the rising costs and recent content offerings have left you disappointed.
We especially appreciate your comments about the included crops, free kits, and Friday Freebies. We understand that educational and inspiring content has always been an important part of the FOREVER experience, and your feedback about wanting more opportunities to learn rather than simply being encouraged to purchase products is valuable. We’ll be sure to share your feedback with the appropriate teams.
Thank you for being a longtime member of the FOREVER community and for helping us understand where we can do better.
Thank you so much for sharing this wonderful experience! We’re thrilled to hear our team was able to catch the issue with your undeveloped APS film and provide helpful guidance for preserving those memories.
It means so much to hear that you felt genuinely supported throughout the process. We truly appreciate your trust and your enthusiastic recommendation!
Thank you for sharing this thoughtful suggestion! We agree that finding ways to make our digitization packaging more reusable could be a great way to reduce waste. We appreciate you taking the time to share your idea about mailing replacement plastic envelopes so the original box could be reused. We’ll be sure to pass this feedback along to the appropriate team for consideration.
Thank you for your feedback! We’re glad to hear your order arrived earlier than expected and that you’re usually pleased with the quality of your books. We’re sorry, though, that one of the books had the yellow lines running across the pages. We appreciate you bringing this to our attention and our Client Care team will be able to get this resolved quickly for you.
We’re also happy to hear you were able to take advantage of the 50% off sale! Thank you for continuing to choose FOREVER.
Thank you for your wonderful review!
We’re so glad to hear you’re enjoying the quality of our products and that they’re perfect for your digital scrapbooking projects. It’s great to know you find them easy to use. Thank you for choosing FOREVER!
Thank you so much for your wonderful feedback! We’re thrilled to hear that your Ambassador, Jennie was able to guide you through ordering your digitization box and help you save money along the way. We’re also glad the box arrived quickly and was easy to understand.
We truly appreciate your support!
Thank you for sharing your thoughtful feedback. We’re thrilled to hear that your final book turned out absolutely beautiful and that you’re happy with the professional quality of the finished product.
We also appreciate your honest comments about the platform experience. We understand how important it is for the creation process to feel intuitive and accessible, and we’ll share your feedback with our team as we continue improving.
We’re grateful for the support you received from your Ambassador and appreciate you giving FOREVER the opportunity to help bring your project to life.