Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the top-notch quality of the custom photo books, vibrant colors, and durable materials. People also love how simple it is to design albums using the helpful software tools. Others share that physical orders arrive very quickly and the packaging protects items perfectly.
Some people were dissatisfied with specific ordering experiences and processing results. Reviewers noted occasional printing flaws like unwanted lines or colors that did not match expectations. A few users also mentioned that the digital platform can sometimes feel complicated to navigate during projects.
My daughter-in-law lost her little Frenchie unexpectedly. I miss that little one and decided to create a memorial book for her. Have Artisan6 and downloaded a few free dog kits and some misc others. Created a beautiful book with cover and pages with lots of my pics of the pup and embellishments. Last page I had a wonderful poem AI helped me create. Verified my pages, uploaded to Forever, put in coupon and ordered. Received my book the next week. Fast and it turned out perfect! So happy and excited to give her this soon.
Forever Digitization services: Communication/reporting each step of the way. The results are great! Actually better than I expected for home movie tapes over 15 years. Thank you!!
I was really looking forward to getting these images digitized. When I received the email to go ahead and view my images, I was SO disappointed. Mamy of the images were blurry and the color wasn't accurate at all on most of them - they looked really washed out.
I waited so long to get these done. I'm extremely dissatisfied. I won't be recommending your service to anyone.
FOREVER 回复2026-09-03
Thank you for sharing your feedback. We’re truly sorry to hear how disappointed you were with the quality of your digitized images, especially after waiting so long to have these important memories preserved. We understand how frustrating this must have been and sincerely apologize that we didn’t meet your expectations.
One of our Client Care agents will be reaching out to you directly to discuss this further and see how we can assist.
I don't like that the only way to really continue using this was to be forced to purchase one off license or very high priced subscription for something that is not used everyday and no other options. I reliase the things do become obsolete but the fact that kits or packages that purchased cannot be used in other software. Adobe kits can often be used in other software such as affinity so isn't a complete loss, unlike with artisan. I think this monopoly with forever is not not good and means I would not recommend anyone take it up now and to find alternative. I have only stayed because I have used it since it's first iteration as story book creator
FOREVER 回复2026-09-02
Thank you for taking the time to share such detailed feedback.
We understand your concerns about having to choose between a one-time license and a subscription, particularly if you don’t use the software every day.
Your feedback about the cost, licensing options, and ability to use purchased kits and packages outside of Artisan is valuable, and we’ll be sure to share it with the appropriate teams. We truly appreciate your longtime loyalty to FOREVER and the fact that you’ve continued with us through so many versions of the software.
We’re sorry to hear that your video was missing from your order. We understand how disappointing it is when you’re expecting an important memory and it isn’t included. Please reach out to our Client Care team at [email protected], and we’ll be happy to look into this for you.
Thus far it's a great company with a great concept!
FOREVER 回复2026-08-31
Thank you for your kind feedback! We’re so glad to hear you’re enjoying your experience with FOREVER and appreciate your support of our mission to help preserve your memories. We’re thrilled to have you as part of the FOREVER community!
Answer to prayers regarding what to do with all of the inherited documentation from previous generations and what I am creating for my own children and grandchildren. Thank you!
Always knowledgeable and professional when I call. Love Forever!
FOREVER 回复2026-08-31
Thank you for your wonderful feedback! We’re so glad to hear our Client Care team is consistently knowledgeable and professional when you call. We truly appreciate your kind words and are so happy to have you as part of the FOREVER community!
Absolutely amazed at how much better the digitized negatives are from the photos I had from 1980. My mind is blown away!
FOREVER 回复2026-08-31
Thank you so much for your wonderful feedback! We’re thrilled to hear how amazed you are with the quality of your digitized negatives. It’s wonderful to know those memories from 1980 came back looking even better than you expected! We truly appreciate your trust in FOREVER.
I had heard about this process last year, but at first ignored it, thinking it was too complicated. I am glad the second year I went forward. My normal process was to get a relatively cheap scanner and scanned hundreds of pictures on my own. This process was super!
FOREVER 回复2026-08-31
Thank you so much for sharing your experience! We’re thrilled to hear you decided to give the process a try and found it to be so much easier than expected. We’re glad we could save you the time and effort of scanning hundreds of photos yourself. Thank you for trusting FOREVER to preserve your memories!
FOREVER is an amazing company! I love their great quality products and services. Their employees care about their clients and are quick to help resolve concerns or technical issues.
FOREVER 回复2026-08-31
Thank you so much for your wonderful feedback! We’re thrilled to hear you love the quality of our products and services and that our team has been there to quickly help with your questions and concerns. We truly appreciate your support and kind words about our Client Care team members!
I learned about why some of my photos were cropped. Through the miracle of technology, I was able to fix each photo. The results were delightful, and the finished product (257 photos) arrived within days of ordering. THANK YOU!
My experience has been made great by my ambassador, Carol Cooper. She took time to sit with me and give me the confidence to organize my family’s photo history.
FOREVER 回复2026-08-24
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that your Ambassador Carol took the time to sit with you and helped give you the confidence to organize your family’s photo history.
We truly appreciate your support and are honored to be part of preserving your family’s memories!
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