Freightera

Thank you David, Sarah is the best!

Our apologies for the confusion here! It seems that there was some miscommunication with this order, resulting in the order to be delivered on the same day it was supposed to be picked up. We will do our best to make sure this does not happen again!

Thank you Pat, we're happy to help!

Thank you!

Thank you for reaching out Eric! Please note that our tariff specialist reviews all orders after they are booked to make sure all of the information is correct. In this particular case, they've found that the shipment was quoted for with an incorrect class. When the correct class is used the pricing is increased, which is why our tariff specialist reached out to you before the pickup to confirm this with you. This is a crucial part of the process that guarantees that you would be aware of any potential issues or additional fees prior to the order being picked up so that you do not have any surprises afterwards. From what we can see, a decision was made to go ahead with this order and it seems there have been no issues once the class was updated to the correct one. While we understand how inconvenient it can be to hear your pricing has increased we do believe it is better to be aware of any potential charges ahead of time, and our team will always strive to make sure our clients are protected from any surprises after the order has already been delivered.

Thank you!

Thank you very much for the lovely review Matt!

Thank you so much Zak!

Thank you!

Thank you Navdeep!

Thank you Donovan, we are happy to have been able to assist!

Thank you!

Thank you Matt, we really appreciate it!

Thank you for your review Mark! Unfortunately, when it comes to all of our carriers, all pickup and delivery dates are only estimated and cannot be guaranteed. Due to this, we advise reaching out to our team if an order is very time sensitive so that we can monitor it more closely or even recommend different options if necessary. Once again, our apologies for the delay!

Thank you for reaching out PJ! We are sorry to hear about your poor experience with this shipment. Our Operations Manager has already reached out and we believe the issues were resolved and we've come to a resolution on this. Our sincere apologies for the inconvenience!

Thank you for your review William! From what we can see, the address was revised as soon as the booking was made, based on the information you've provided and, as per the carrier, the delivery was made to the correct address after all!

Thank you very much!

Thank you very much!

Thank you Lauren, we really appreciate your kind feedback! It is an absolute pleasure working with you! And we must agree, Nevena is amazing!

Thank you for expressing your frustration Dante and our apologies for the inconvenience on this order. I see you've already been in contact with our representative who further explained that the issue with this order occurred as the wrong BOL was released to the carrier at the time of pickup, which caused them to attempt the delivery at the wrong location. Unfortunately, the carrier was following the directions on the printed paperwork rather than what was noted in the system, causing issues here. I also see that our team has issued a full refund on this order, as a sign of good faith since we understand how frustrating these issues can be for you. Once again, we sincerely apologize for the confusion!