FurniturePick

Dear Michael, Thank you for taking the time to share your feedback. We truly understand how frustrating extended lead times and changing delivery estimates can be, and we’re very sorry for the inconvenience this caused. Large furniture deliveries can unfortunately be affected by factors outside of our direct control, including manufacturer production schedules and carrier routing changes. That said, we appreciate your patience throughout the process and regret that clearer timing expectations were not available sooner. For the record, we do want to note that the order has since been successfully delivered, with the delivery receipt signed as received in good condition. We’re glad the item ultimately arrived safely, even though the wait was longer than anyone would want. We genuinely value your business and feedback, as it helps us improve communication and service for future customers. If there’s anything further we can assist with, our team is always happy to help. Thank you again for your patience and understanding. Sincerely, Furniture Pick Customer Service Experience Team

Dear Adam, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new Tyler Creek Rectangular Dining Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team

Dear Kellie, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new Adele Accent Cabinet brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team

Dear Melissa, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new furniture brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team

Dear Susan, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new Seton Creek Outdoor Furniture brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team

Dear Jeffrey, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new Bladen Coffee Living Room Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team

Dear Tina, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new Slater Bedroom Case Pieces bring you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team

Dear Tiffany, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new Lodenbay Panel Bedroom Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team

Dear Michael, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new Caraway Executive Home Office Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team

Dear Eric, Thank you for shopping with Furniture Pick. We're truly sorry to hear about your frustrations with this purchase and appreciate the opportunity to address your concerns. According to our records, your order for the Rawcliffe Parchment Sectional Set, totaling $2,628.00, was delivered on August 11, 2025. You reported a rip approximately 2"–4" in length on the back of the wedge piece shortly after you have assembled the sectional yourself. As an authorized dealer, we work directly with the manufacturer to resolve any product condition issues under their warranty. In this case, the manufacturer authorized a professional technician to visit your home to repair the damaged wedge. Both labor and parts were fully covered by Furniture Pick, and no cost was passed on to you. It was extremely unusual that the parts that were sent to your home also had a rip in them, therefore we re-ordered them from the manufacturer and will ensure there are no rips or tears in the fabric moving forward. Unfortunately, the manufacturer did not give authorization for us to get you a new wedge piece at this time. In addition, the finance company you used to pay for this purchase sided with us regarding your dispute as the merchandise was delivered, in use, and actively serviced. Please rest assured that all actions taken were in full compliance with our store policies, the manufacturer's warranty, and the terms of your financing agreement. We sincerely apologize for the inconvenience and understand how frustrating this process can be. If you have any further questions or need assistance, please do not hesitate to contact us directly. Sincerely, Furniture Pick Customer Relations Team

Dear Marisha, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new San Mateo Storage Bedroom Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team