FurniturePick (furniturepick.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 43% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
Extremely disappointing experience with FurniturePick.com. I purchased a new king-size bed, expecting a quality product, but from the very first use it was clear there was a serious problem. The support system is defective — the slats are flimsy, weak, and unstable, causing the mattress to sink and creating an unsafe and uncomfortable sleeping surface. Instead of taking responsibility for a defective product, the company has made this process extremely difficult. I have provided photos, videos, and detailed explanations, yet I continue to be asked for more information while the actual issue is ignored. I have spent countless hours emailing and calling, trying to get a simple resolution. I have a family and children, and I do not have the time to keep going back and forth while sleeping on a bed that is not functioning properly. A brand-new bed should not require modifications like a bunkie board just to be usable. I was told Furniture of America was involved, but when I asked for documentation or proof of those communications, nothing was provided. This has made me question whether my concerns are actually being properly addressed. I also made it clear that I will not pay for a technician inspection on a brand-new bed that was assembled correctly. If the company wants an inspection, they should cover that cost.
This company has not stood behind the product it sold or the warranty it advertises. The amount of time and frustration required to try to get a resolution has been unacceptable. I would not recommend purchasing from FurniturePick.com based on my experience.
Reply from FurniturePick2026-08-03
Dear Flora,
Thank you for taking the time to share your feedback. We are sorry that you remain dissatisfied with your experience.
Your order was delivered and accepted in good condition. After you reported your concerns following assembly, we immediately opened a warranty claim with the manufacturer, reviewed and forwarded all of the photos and videos you provided, maintained ongoing communication, and offered an independent third-party inspection to obtain an objective evaluation.
Based on the documentation submitted, the manufacturer has not identified a warrantable manufacturing defect. Nevertheless, we have continued to work with you in good faith and remain willing to facilitate the independent inspection as part of the warranty process.
Furniture Pick is committed to handling warranty claims fairly and in accordance with both our published policies and the manufacturer's warranty procedures. We remain available should you wish to continue with the inspection or provide any additional information for review.
Sincerely,
Furniture Pick Customer Relations Team
Ralph · 1 review · Verified · Experienced 2026-07-15 ·
★★★★★
Great delivery process
C
Chase · 2 reviews · Experienced 2026-03-11 ·
★★★★★
Worst furniture order of my life!
I would never ever purchase another item from this company. It was a terrible order from the start. I placed a order for a dining set that the acted like was in stock. No where at all on the site did it mention is was not. I ordered in early March 2026. A few days after ordering they tell me its on backorder and will be 2-3 weeks. 2-3 weeks turned into a month and then a month turned into another and so on and so on all the way until June 29th when finally they have my order picked up my the worst rated home delivery service available. AM Home Delivery a company with a 1 star rating out of 5. Fast forward another 2-3 weeks and I finally have my table in July. This is the biggest scam company and they will lie and lie to keep you on the hook. Stay far far away and order somewhere different.
L
Last Order · 1 review · Experienced 2026-06-08 ·
★★★★★
I ordered 3 piece living room furniture…
I ordered 3 piece living room furniture on June 7, 2026. Today is July 14, 2026 and I still have not received the order. The delivery was shipped on June 26, 2026. It arrived at my local facility on July 6, 2026 at 1:55 pm EST. I received a phone call asking if I wanted to upgrade delivery service. I was told that I would receive a phone call prior to delivery. I have not received a phone call yet. However, I have called twice with no update.
Save yourself the hassle and order elsewhere. I will not purchase anything from here again.
They refused to ship my couch unless I lied to my credit card company and said my shipping address for my credit card was the same address as where I was sending the couch to, which it was not. 90% of things I purchase go to more than just one address, which is normal for most people and businesses. They then made me fill out a private credit form with all my personal data on it. Then they cancelled the order anyways. Very shady company and they hung up on me when I called and refused to answer when I called back.
Reply from FurniturePick2026-07-13
Hello,
We are sorry that the customer was dissatisfied with the credit card verification process.
For certain orders, additional verification may be required before an order can be approved and released for shipment. In this case, verification concerns remained unresolved, and the customer declined the available alternatives. The order was therefore canceled as a security measure.
At no time was the customer instructed to provide false information to a financial institution. No payment was captured, no merchandise was shipped, and the authorization documentation subsequently submitted by the customer was deleted from our server after the order was canceled.
We regret that the interaction became contentious, but we stand by the decision not to proceed with an order that did not complete the required verification process.
Sincerely,
Furniture Pick Customer Service Team
From ordering through to delivery was so easy! Great website; easy contact via phone and email with instructions prior to delivery. I had a question and you answered the phone, too! 🤣 🥳 Super pricing, nice delivery men who kept contact and on time! I love my posh chair that arrived flawless. Thank you so much! Nothing to improve with this transaction, it was perfect! I will order again!
Denise, NJ ☺️
Reply from FurniturePick2026-07-04
Dear Denise,
We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.
Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.
We hope that your new furniture brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.
Best Regards,
Furniture Pick Customer Service Experience Team
A
Anna · 1 review · Experienced 2026-07-02 ·
★★★★★
DO NOT ORDER
I’ve spent hours, over 10 phone calls, and multuple emails to try to get my item delivered. They were supposed to deliver almost four weeks ago. Horrible customer service. Waste of time. Do not order from here.
Reply from FurniturePick2026-07-02
Hi Anna,
We're genuinely sorry to hear about your experience and understand how disappointing these delays have been.
We'd like to clarify that your original delivery appointment was rescheduled at your request due to access issues at the property, and we have since been working with both your availability and our delivery carrier to arrange the earliest possible delivery. While some estimated timeframes changed as routing was finalized, we understand that the communication surrounding those updates was frustrating.
Your order is at the local distribution center and remains ready for delivery. Our team is committed to resolving this matter and completing your delivery as soon as possible. Please continue working with us directly so we can bring this to a satisfactory resolution.
Furniture Pick Customer Service
I had been searching for a long time for a big and tall wall-hugger recliner with a firm seat. I saw this on the Ashley Furniture site, but none of the stores had one to try out. Since I couldn't find anything else that fit what I was looking for, I figured I would take a chance on this one. After doing a search online, I found it on the Furniture Pick website for a lot less than what Ashley was charging. They also advertised free curbside shipping. I read the reviews on this company and had some concerns based on some negative comments. However, the positive outweighed the negative, so I placed the order with them. I am so happy I did.
First of all, their website makes it very easy to order. They explain everything along the way, especially their delivery and return policy. I think not reading this may be the cause of some of the negative comments. In order to be able to offer such great discounts, they have to have a rather strict return policy. They explain that the furniture needs to be inspected by the receiver before signing for it, and if there is any damage, return it to the driver. If after opening, some damage is noticed, you need to notify them immediately and keep the original shipping boxes and paperwork. Not a bad policy if you ask me.
But that is not where they excel; it's their outstanding customer service...
I had some questions about the chair after I ordered it. I was concerned that it may not fit through the door of the room I wanted to put it in, after reading the specs on the Ashley website. Unfortunately, I read the specs AFTER I placed the order. They say it needs 32" and my doorway is only 30". So I called Furniture Pick and spoke to an actual person from their company, not a foreign call center. The person I spoke to understood my concern and told me he would reach out to his Ashley contact and find out if this chair would fit. He called me back the next day and said that this chair comes in 2 pieces and should definitely fit through the door. And he also said that if for some reason it didn't fit, to call him and he would see about processing a return.
I was given a 4 hour window for the delivery a day in advance. The driver called when they were about 15 minutes out to alert me I was the next stop. The 2 delivery men were very polite and professional, and did a terrific job with the drop-off. They even offered to remove the chair from the box and take away the cardboard for me.
Once it was inside, I measured to be sure and it seemed like it would fit through the doorway. Having the chair arrive in 2 pieces certainly helped with the handling.
Fortunately, it fit fine, and I used a 4 wheel dolly to put it on and push it through the door by myself. My wife then helped me slide the back onto the base, and it was ready to sit on. Very easy assembly.
But again, I want to stress the outstanding customer service I received, in addition to this excellent chair.
I will certainly be doing business with Furniture Pick again in the future. Thank you to everyone at Furniture Pick for an honest, helpful, pleasant, and value based transaction! You made this shopping experience very pleasurable, which is very rare in this day and age.
The price was the driving Factor, along with the delivery service and the professionalism of the team that came to put my furniture together. My whole experience was great.
J
Jess Sss · 1 review · Experienced 2026-05-26 ·
★★★★★
Furniture was better than I expected
Furniture was better than I expected. I took one star off only because shipping took about 3 weeksz
The price of the furniture was great and the delivery team did an excellent job bringing in my reclining sofa and setting it up! I will definitely purchase from Furniture Pick again in the very near future! Thanks everyone!
Long deliver times, broken furniture, slow/bad customer service.
After months of waiting for the table to arrive, the leaf was damaged and unusable. Both end pieces were snapped and hardware bent. Contacted furniture pick and after much back and forth was able to get them to replace it. Instead they only wanted to replace the damaged pieces for me to assemble, which was fine. After another couple months of waiting, only one of the broken pieces arrived. Would recommend using a local company.
b
beautiful rose · 1 review · Experienced 2026-03-20 ·
★★★★★
Curved Dark Gray Brookside Living Room Set
The Curved Dark Gray Brookside sofa and loveseat set is beautiful. The texture and gold trim is perfect. It also came with four pillows. I love it. The delivery was smooth and the guys handled it with care. I paid extra for the white glove service but it was worth it.
