Great customer service and merchandise
Great customer service. Timely on all aspects. And most of all- gorgeous furniture!!
FurniturePick (furniturepick.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 43% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
Great customer service. Timely on all aspects. And most of all- gorgeous furniture!!
Furniturepick service and response is horrific! Do yourself a favor, do NOT buy furniture from them…
I can’t say enough about Furniture Pick. My outdoor furniture is beautiful but most grateful for the outstanding customer service assistance from Victor. From my first phone call assisting with the details of my sectional to help finally placing the order as well as helping with the shipping, it’s been fantastic customer experience and I will definitely be going back to their website for future needs.
I purchased a dining room set the first part of April. It said 2-4 weeks delivery. It took about 3 which was fine because we were replacing our old dining table. I finally got a chance to get it together last night. It was very easy to assemble and the quality of the set is amazing. It’s not made out of some cheap wood. Very heavy and durable. We are 100% satisfied and would definitely recommend this company.
Seamless order and delivery. Said it would be 1-3 weeks for delivery and it was just under 3 weeks. Very easy and they delivered the bar right to my garage.
I am very happy with my purchase. The price was great, the delivery was great.
Table and chair were exactly as described. Shipping to home was timely.
Extremely dishonest about shipping times. We ordered our sofa set on Feb 16th with a "2-4 week shipping time." It's now 6 weeks and we're told it's going to take ANOTHER TWO weeks to receive it even though the set is physically here in our town already. The only other alternative is to go pick it up ourselves. No one will take any accountability and the shipping company representatives don't speak English fluently, so it's extremely hard to communicate.
So far waiting a month for my tv console. Excuse after excuse.
I recently purchased a recliner from Furniture Pick to match a sofa I had bought locally a few weeks prior. The recliner I originally wanted had been discontinued, so I searched online and found it available at Furniture Pick. Their prices were reasonable, and I was thrilled to see the exact match I was looking for. The delivery experience was exceptional. The team arrived on time, and their professionalism was evident throughout the process. They even took the time to clean up and remove all the packaging when they were finished. It made the whole experience smooth and hassle-free. I highly recommend Furniture Pick for their great prices and top-notch delivery service. I'll consider them for future furniture needs!
We ordered a bed from them, over 1000$, was told delivery will be from 2-4 weeks, now is 5 weeks over and they still don't know when they will delivered. We contact them 4 times. Always the same answer. Horrible firm!
We sincerely apologize for the delay in delivering your bed. We understand how frustrating this experience has been. Per our records, your order was successfully delivered on 03/20/25. We truly regret the extended wait time and any inconvenience caused. Unfortunately, some delays are beyond our control due to manufacturer and logistical challenges. If you have any further concerns, please don't hesitate to reach out. We appreciate your patience and your business.
They have great product selections. The product was delivered on-time, and professionally assembled by their delivery crew. Best advise - buy the "White Glove Delivery". It was well worth the cost!
From order to delivery was 2 weeks they were great reaching out to schedule delivery, delivery team was quick and efficient and the bedroom set is even prettier in person very pleased !
I was doubtful that this company was a real company because the difference in price between what I ordered via this company vs w Ashleys Furniture was 1k cheaper. I ordered a couch which I originally found at Ashleys. I checked online to see if I could find it somewhere else cheaper and thanks to this company I did. I was also doubtful that I would get the same couch or a dupe and that it would get delivered within a reasonable time frame or at all. I've had my couch for 3 months now and I love it. It arrived within 3 weeks- the delivery men put it together and I was a happy customer. I will be ordering from them in the future. Ps-I would track my order every few days and could not see a delivery date so I called and spoke with someone. A few days later they emailed me saying it would be delivered the next day (MAKE SURE YOU CHECK YOUR EMAIL because you need to confirm delivery)
30 day return policy is a scam. If you order white glove delivery, they take the furniture out of the packaging before you can even inspect, and if it's out of the packaging, you cannot return it. Not to mention, couch was supposed to show in no more than 30 days and took more than 6 weeks to arrive. I would never do business with this company, they don't operate in good faith.
Great Quality, Amazing Price and Excellent Delivery Service.
Never got the $1600 piece of furniture I ordered after a month and a half. They make no effort to help you, lie about attempting to help you, and keep your money. Scam company, will never order from again!
Dear Nolan, We take customer satisfaction seriously but cannot locate any order under your name. Please check your receipt to verify your purchase was with us and contact our support team with your order details so we can assist you. Furniture Pick Customer Service Representative
The only issue I had was that it took a long time to be delivered, everything else was good
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