FurniturePick (furniturepick.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 43% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
My experience with Furniture pick was great. They delivered my furniture on the day and date as scheduled. The furniture is sturdy and well worth the listed price. I love my dining room set and buffet. Its great quality and will last a lifetime. Thanks.
Can’t get a hold of anyone. I’ve been calling for 2 days the phone number provided just rings. Placed an order over a month ago and still haven’t received my items. I think this place and the delivery company are scams.
My Bar is just the right fit for what I've been looking for. It was a gift to my husband and he absolutely loves it. Yhe delivery and assembly was worth every penny.
I put in an order for a bookcase back in September. Each time I call to check on the status, I am on hold for 15-25 minutes. I have spoken to everyone of the employees but no one can give me an accurate day that I will receive my order. Today is December 2nd and I was just told it might be delivered next week. First it was October, then the middle of November, then the end of November and now who knows. So frustrating and disappointing!
Dear Michael, Thank you for taking the time to share your feedback. We truly understand how frustrating extended lead times and changing delivery estimates can be, and we’re very sorry for the inconvenience this caused. Large furniture deliveries can unfortunately be affected by factors outside of our direct control, including manufacturer production schedules and carrier routing changes. That said, we appreciate your patience throughout the process and regret that clearer timing expectations were not available sooner. For the record, we do want to note that the order has since been successfully delivered, with the delivery receipt signed as received in good condition. We’re glad the item ultimately arrived safely, even though the wait was longer than anyone would want. We genuinely value your business and feedback, as it helps us improve communication and service for future customers. If there’s anything further we can assist with, our team is always happy to help. Thank you again for your patience and understanding. Sincerely, Furniture Pick Customer Service Experience Team
Arrived intact and on schedule. Delivery was professional and item was as advertised and undamaged.
“Excellent quality! The dining table is sturdy, stylish, and easy to assemble. The chairs are comfortable and look high-end. I’ve already received so many compliments from guests. Highly recommend!”
The customer service was excellent. I always got a response with updated information.
Good pricing and excellent delivery. Couldn't ask for more. I initially had a little difficulty ordering online and was guided through on the phone ( by a real human!) Would use again.
I was a little nervous ordering from furniture pick and thought to myself should I have just paid 25% more and get it from the retail location? After ordering we were told 4-6 weeks. That was ok but our order actually came in 3 weeks. So that was a pleasant surprise. Delivery went well, we just did the drop and not the white glove. Everything was correct and undamaged. I am very happy with FP and its def worth the savings. Will use again
Dear Adam, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new Tyler Creek Rectangular Dining Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team
I was admittedly skeptical because buying from the internet is so risky these days. However, the piece showed up as timely as predicted and is absolutely beautiful!
Dear Kellie, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new Adele Accent Cabinet brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team
Price was the best I found for the same item. Delivery took about a month but all was received in excellent condition.
Dear Melissa, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new furniture brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team
Furniture Puck had a great selection, great prices, ordering was easy, communication was great, delivery was prompt and white glove service was perfect. Highly recommend.
Dear Susan, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new Seton Creek Outdoor Furniture brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team
My furniture is beautiful, as it was delivered just fine. Will be ordering again in the future
Dear Jeffrey, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new Bladen Coffee Living Room Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team
Always the best price. Delivery is always on time and handled very well.
Dear Tina, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new Slater Bedroom Case Pieces bring you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team
One side of the sofa was not attached properly. However, I managed to repair it. Based on other reviews I did not want to go through the hassle of returning it.
My bedroom furniture came on time, and the delivery individuals were professional. I have purchased majority of my furniture from FurniturePick. I love the quality of the furniture.
Dear Tiffany, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new Lodenbay Panel Bedroom Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team
Not only did furniture Pick save us some money ($300) vs a local furniture store, but the white glove delivery was outstanding.
Dear Michael, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new Caraway Executive Home Office Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team
The delivery took three times longer than expected. When I received my furniture, I noticed that one of the nightstands had visible marks on the front where the paint was missing, and one of the drawers in the storage bed arrived broken. I have not received any response from the company regarding these issues.
Furniture Pick was supposed to deliver my $3000 sectional on 8/4/25 they called me on the day of delivery and stated they couldn’t deliver it. It sat in NJ for 8 days in a warehouse. When it finally got delivered the drivers barely spoke any English and would not let me inspect my items for damage before they left. This is totally unacceptable. The back of the sectional the wedge had a cut down the back of it. I contacted furniture pick right away to make them aware of the damage and to send me a new wedge. They stated they will not replace it but repair it. I explained to them I didn’t want a repaired sectional I wanted a new one like I paid for. I did not want them using my house as their repair shop. They refused to do so. Instead they sent a piece of fabric and a repair person to fix it. The first thing the repair person said was is this new? I told him it was and the situation. He stated I shouldn’t be here you should get a new piece. He also stated never order furniture on line buy from your local stores it’s just not worth the little amount of money you save. Then he opened the box to do the repair and the fabric was damaged. Never order furniture from this company they do not stand behind their products the customer service is horrible!! My sectional is still damaged and they are refusing to send me a new piece. I asked to speak to someone higher up than Eric in service who is extremely unprofessional and does nothing to assist the customer. When I first made them aware of the tear in the back of the sectional, I asked for a new piece he told me he would think about it. Folks make sure you think good and hard about buying anything from this company!
Dear Eric, Thank you for shopping with Furniture Pick. We're truly sorry to hear about your frustrations with this purchase and appreciate the opportunity to address your concerns. According to our records, your order for the Rawcliffe Parchment Sectional Set, totaling $2,628.00, was delivered on August 11, 2025. You reported a rip approximately 2"–4" in length on the back of the wedge piece shortly after you have assembled the sectional yourself. As an authorized dealer, we work directly with the manufacturer to resolve any product condition issues under their warranty. In this case, the manufacturer authorized a professional technician to visit your home to repair the damaged wedge. Both labor and parts were fully covered by Furniture Pick, and no cost was passed on to you. It was extremely unusual that the parts that were sent to your home also had a rip in them, therefore we re-ordered them from the manufacturer and will ensure there are no rips or tears in the fabric moving forward. Unfortunately, the manufacturer did not give authorization for us to get you a new wedge piece at this time. In addition, the finance company you used to pay for this purchase sided with us regarding your dispute as the merchandise was delivered, in use, and actively serviced. Please rest assured that all actions taken were in full compliance with our store policies, the manufacturer's warranty, and the terms of your financing agreement. We sincerely apologize for the inconvenience and understand how frustrating this process can be. If you have any further questions or need assistance, please do not hesitate to contact us directly. Sincerely, Furniture Pick Customer Relations Team
Furniture was great quality. It was packaged very well, so it sustained no damage during delivery.
Dear Marisha, We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for. Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises. We hope that your new San Mateo Storage Bedroom Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us. Best Regards, Furniture Pick Customer Service Experience Team
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