Most reviewers were unhappy with their experience overall. Consumers pointed out that the items received looked completely different from the advertised pictures and suffered from extremely poor quality and flimsy materials overall. Buyers also struggled significantly with the return policy, explaining that sending packages back to warehouses abroad was too expensive and securing refunds proved frustratingly difficult.
Though some reviewers found the initial ordering process easy and appreciated the lovely clothing designs or the comfortable, breathable fabric. A few customers also liked the initial presentation and attractive photos displayed on the website prior to getting their actual online deliveries.
Purchased two dresses. One too big and one too small. I used their suggestion for fitting. Got a complete runaround regarding exchanging. Told me best to keep items and reorder the same items in different size. Would give me a 30% discount. I said no. Don’t buy from them.
Futelle 回复2026-08-18
Dear Janice,
We are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please contact our after-sales customer service at [email protected] and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Great photos and description of the item. I do suggest adding the composition of the fabric. I would like to know if the item is 100% wool or a wool blend
Futelle 回复2026-08-13
Dear Afi Sanaa,
Thank you so much for your positive review! We really appreciate your valuable suggestion regarding fabric composition. We will pass this feedback to our relevant team for improvement.
Should you have any further questions, please feel free to reach out to us at [email protected], and we will be happy to assist you.
Best regards.
Hi Diana,
Thank you for your support of Futelle. You will receive a tracking notification after your order is shipped. If you have any questions, please contact us at [email protected].
We wish you all the best.
Dear Noel,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
I really wish I had read the reviews prior to purchasing. This is just as bad as temu or SHEIN. The pictures are completely different than what we got. Super bummed out.
Futelle 回复2026-07-27
Dear Paul,
We are sorry that our products did not satisfy you.
The fabric and accessories details of our products are after many times of comparison and reference to select the most suitable and best fabric.
Maybe everyone has different requirements for clothes. You think our products fail to meet your standards, We will continue to improve and control the quality and details more strictly in the future so that every customer will have a good shopping experience.
Could you pls tell us your order number?
We will check it and solve it for you as soon as we make it more clear.
Looking forward to your reply.
Best Regards
Ordered a dress for vacation that appears to be of chiffon fabric, according to photos. The dress was not this at all!!! Print was as shown, but dress is cheaply made and runs extremely small. When I contacted them about a return they suggested I keep the product and they would give me 30% off of another order. They explained it would be very costly for me to return as I would have to pay the shipping. So I am stuck with a $76 dress that is equivalent to a $5 dress!! Would NEVER order from this site again.
Futelle 回复2026-07-27
Dear Susan,
We sincerely apologize for your unpleasant shopping experience.
We are always committed to improving customer satisfaction.
During this inconvenience, could you please provide your order number?
We will contact you via email as soon as possible to resolve your refund issue. Thank you!
We wish you all the best!
I recently bought two dresses from this company for an upcoming vacation. When the package arrived, I was shocked—the quality was so poor that I immediately threw them in the trash. It was a complete waste of money.
When I reached out to complain, I was appalled by their response: they offered me a 20% refund in exchange for not posting a negative review.
I strongly advise everyone to steer clear of this company and their substandard products.
Below is the order number if you are challenging the legitimacy of my review Order F2292
I am not planning to waste any more time and money with this company . My reason for this review is so no one else gets ripped off and completely steer away from buying any product from them.
Anyone can imagine, how bad the quality is if I opened it and straightaway trashed it
Futelle 回复2026-07-27
Dear Nil,
We are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales customer service at [email protected] and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
I spent a lot of money on a dress that came in damaged. I was told I could not return it but they would credit me $10 . I told them no and I never got my money back or a dress. Out of $150.00 . This place is a scam
Futelle 回复2026-07-23
Dear Amy,
We sincerely apologize for your unpleasant shopping experience. Regarding the damaged dress you received, we hope to find a solution for you.
We are committed to making every product perfect and improving customer satisfaction.
We apologize for the inconvenience. Could you please provide your order number? We would like to know how to return, get a refund, or exchange the item. We hope to provide you with a satisfactory answer.
We will contact you via email as soon as possible to resolve the issue for you. Thank you!
We wish you all the best!
Pictures are lovely but I would love to have seen customer pictures.
Futelle 回复2026-07-20
Dear Darlease，
I totally get your worry. Slight visual gaps between photos and products are normal because every screen shows colors differently. Reliable after-sales service is available to cover any issues, no need to worry.
Best regards.
I wrote a review concerning Futelle and the return issue I am having. Neither dress was made per the quality of the picture AT ALL! Now I seem to be stuck with 2 very bad quality dresses because this company is a scam. They are all over Social Media but a complete scam..😡
I have emailed your company and sent pictures as instructed I would like to return and receive my money back..
Please respond
Futelle 回复2026-07-14
Dear Tammy:
We are deeply sorry to learn that you were very disappointed with our products and had such an unpleasant shopping experience.
We sincerely apologize that the product did not meet your expectations in terms of design and quality, and we fully understand your dissatisfaction. We have taken your valuable feedback seriously and will rigorously optimize product quality and product photography to ensure our product displays are more realistic and consistent with the actual items.
We sincerely apologize for any inconvenience caused by the refund issue. If you still need any assistance with your order or refund, please feel free to contact our customer service. We will do our best to communicate with you and resolve your issue properly.
We sincerely hope to have the opportunity to make up for your unpleasant experience and regain your trust.
Sincerely,
I’m not ordering until I know what material the clothing if made of. Nothing on the site mentions this. Why not?
Futelle 回复2026-07-10
Dear Llynne，
We sincerely apologize for the poor experience you had.
Your valuable feedback is very important to us, and we will immediately and rigorously improve our product presentation.
If you need any further assistance, please feel free to contact us. We will actively and properly resolve your issue. We hope to have the opportunity to improve and earn your approval again.
Very straightforward. Would like ti see the entire cart in the screen instead having to scroll back and forth when reviewing/deciding.
Futelle 回复2026-06-30
Dear Lee,
Thank you so much for your comments and feedback! We are always looking to improve our website, so we really appreciate you sharing your ideas. We will listen to and collect customer feedback to make the website even more convenient for customers to shop on.
Best Regards
This company sucks. They sent me the wrong item that took weeks to arrive after the event I needed the outfit for was already passed. I ordered a red jumpsuit. They sent me a polka dot black and white house dress that looked like a mini mouse outfit. When I asked to return it they told me to keep it and sent me the item I originally ordered. Apparently there is no refund policy from this company - DO NOT BUY ANYTHING FROM THEM. Update never sent me what I ordered or refunded me...now they are asking me to email a different department a picture of the wrong item that I already provided...
Futelle 回复2026-06-30
Dear Sheilah Faust,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at [email protected] and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Just ordered one item for now. Will await the completed purchasing process before I can express my experience.
Futelle 回复2026-06-30
Dear Carryl Allen,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
I absolutely adore the fashions and I’m looking forward to receiving them and wearing them and having fun with them. I was a bit disappointed that none of the discount codes worked.
Futelle 回复2026-06-30
Dear Stephanie,
We sincerely apologize for your unpleasant shopping experience.
We are always committed to improving customer satisfaction.
During this inconvenience, could you please provide your order number?
We will contact you via email as soon as possible to resolve the issue. Thank you!
We wish you all the best!
First time on your website. So far so good! Love your 100% linen products and hope quality is Good!
Futelle 回复2026-06-30
Dear deb,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
The photos of the expected purchase look’s well made and vivid in color. I pray it arrives as such!
Futelle 回复2026-06-30
Dear felicia gooden,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Jumpfly
Vatrer Power
Modesees
Godestar
As Pic
Xmakerai
bmaxit.com
Harperandwells