Venture Into FUTELLESay goodbye to all limits, and curate the perfect wardrobe of high-quality, fashionable clothing representing your unique style.
Written by the business, not verified by us.Futelle (futelle.com) has a 2.2 out of 5 rating on OK.one, based on 37 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Consumers pointed out that the items received looked completely different from the advertised pictures and suffered from extremely poor quality and flimsy materials overall. Buyers also struggled significantly with the return policy, explaining that sending packages back to warehouses abroad was too expensive and securing refunds proved frustratingly difficult. Though some reviewers found the initial ordering process easy and appreciated the lovely clothing designs or the comfortable, breathable fabric. A few customers also liked the initial presentation and attractive photos displayed on the website prior to getting their actual online deliveries.
Auto-generated from all reviews of this business. For reference only.Super comfy fabric. - The gotten blend is skin-friendly and feels breathable all day long.
Dear Deborah, Thank you so much for your feedback. We will continue to work hard to make every customer satisfied with our service and products. Best Wishes
So far so good awaiting the product to see what it is like as a product
Dear Dexter, Thank you so much for your feedback. We will continue to work hard to make every customer satisfied with our service and products. Best Wishes
This is another fake/scam website that sells you inferior products. If it looks too good to be true, it probably is!
Dear Maria, We are sorry that our products did not satisfy you. The fabric and accessories details of our products are after many times of comparison and reference to select the most suitable and best fabric. Maybe everyone has different requirements for clothes. You think our products fail to meet your standards, We will continue to improve and control the quality and details more strictly in the future so that every customer will have a good shopping experience. Best Regards
This company is shit ,don’t buy from here they won’t refund they won’t communicate and the crap they send uis not what it looks like after 7 weeks waiting for still are messing with me worse company ever I have felt with and expensive
Dear Karen, Thank you very much for your feedback. We are sorry to hear about your negative experience with our product. We take customer feedback very seriously, and your comments are crucial in helping us improve our products and services. We would like to help you resolve this issue. Please contact our after-sales support team at [email protected]; we are committed to finding a satisfactory solution, whether it be a refund, an exchange, or any other method to resolve the matter for you. Thank you for bringing this to our attention, and we apologize once again for the inconvenience caused.
I have purchased a 2 piece summer outfits, 1 sweater and a dress from this company. Items were received in a normal time frame. Once I've opened the package,I've realized my mistake. Nothing, not even 1 item looked like the once in the picture when I purchased it. All items total almost $200 so not very cheap.I just contact it the company for a return and will see what the process will be like. Don't buy from them, believe me the items received are cheap materials ,poor quality. Not worth more then $10 each:(((
Dear Nicole, I'm truly sorry for your unpleasant purchase experience. We are always working hard to increase our customer satisfaction. We will arrange to email you to solve the problem for you.Thanks! Best Wishes
Horrible experience. Poor quality and extremely disappointing customer service. I was unable to return the product and receive a refund because, according to the company, their products are made in China and the return shipping costs are too expensive. Instead of offering a reasonable solution, they gave me a 20% coupon toward my next purchase—as if I would ever want to shop with them again. 😤 I would not recommend this company. Don’t waste your money. There are plenty of other businesses that value their customers and stand behind the quality of their products.
Dear Rebeca, I'm truly sorry for your unpleasant purchase experience. We are always working hard to increase our customer satisfaction. Sorry for the trouble, Could you pls tell us your order number? We will arrange to email you to solve the problem for you.Thanks! Best Wishes
Terri Booth review. Futelle’s clothing quality is atrocious and so is there return policy. The clothing is poorly designed with absolutely no structure at all. First thing the dress was nothing like displayed on the website. I contacted them regarding this and they are still showing false advertisement. I contacted the service department they made no concern about the product or trying to make it right. They also told me that I would need to send that horrible product back to China warehouse and they are not responsible if I sent it to the incorrect address. How could I send it to an incorrect address that they provided??? This is absolutely ridiculous! I encourage all shoppers to avoid this company at all costs. I would head to Walmart rather than buy from Futelle. I would not be caught dead on any cruise ship or vacation wearing their garments. I wish that Trust Pilot would allow photos of items purchased. This company needs to be shut down. I will continue to post until they are honest with their customers.
Hello! So sorry for bringing you such a bad experience. We deeply apologize that our products did not match the website display in design and quality. Your sincere feedback means a lot to us, we will immediately improve our products and product presentation strictly. We also feel sorry about the refund trouble you met. Please contact us privately if you need any further help, we will actively solve your problem properly. We hope we can have a chance to improve and win your recognition again.
I placed an order with Futelle on September 17, 2026. My bank was charged the very next day for $66. I never received a receipt or confirmation of my order. They took my money and never filled my order. I have tried emailing them with no response. They are thieves. I am 74. I’m living on a very small Social Security income, and they steal from elderly people. Please do not order from this company. They are liars and thieves.
Dear Patricia, We are truly sorry for the confusion and distress this has caused you. Your order placed on September 17, 2026 has already been shipped. The shipping confirmation email with tracking information may have landed in your spam or junk folder. Please kindly check your spam inbox for our shipment notification. If you still cannot locate the email, please send us your order number or the email you used to place the order, and we will resend all order and shipping details to you right away. We value you as our customer and will assist you to resolve this matter promptly. Sincerely, Customer Support
Same design . I end up paying 10 times more. Poor quality fabric.
Dear Shii, Thank you very much for your feedback. We are sorry to hear about your negative experience with our product. We take customer feedback very seriously, and your comments are crucial in helping us improve our products and services. We would like to help resolve this issue. Could you please contact our after-sales support team at [email protected] and provide photos of the product you received? This will allow us to verify the situation and address the problem. We are committed to finding a satisfactory solution, whether that involves a refund, an exchange, or any other method to resolve the issue for you. Thank you for bringing this to our attention, and we apologize once again for the inconvenience caused.
1-Star Review — Very Disappointed I am extremely disappointed with this purchase. After placing my order and paying, it took quite a while before I received any meaningful updates about the status of my package. I also had no idea when ordering that the item would be shipping from China, which resulted in a longer wait than I expected. Unfortunately, when the dress finally arrived, the disappointment got even worse. The quality is absolutely horrible and, in my opinion, completely unacceptable. I consider it nothing more than TRASH. The dress I received looks nothing like the quality and appearance portrayed in the online pictures. I spent a considerable amount of time looking through the website and looking at the many beautiful dresses, trying to decide which one to purchase. I saw several other items I really wanted, but thankfully I decided to order only one item first to test the quality. I am very glad I did, because after receiving this dress, I would be extremely hesitant to purchase anything else from this company. This purchase was a waste of my money and my time. The biggest issue for me is the misleading difference between what is shown online and what is actually delivered. Buyer beware. I strongly recommend carefully considering the quality and expectations before ordering. I certainly will not be purchasing from Futelle again.
Dear Desiree, Thank you very much for your feedback. We are sorry to hear about your negative experience with our product. We take customer feedback very seriously, and your comments are crucial in helping us improve our products and services. We would like to help resolve this issue. Could you please contact our after-sales support team at [email protected] and provide photos of the product you received? This will allow us to verify the situation and address the problem. We are committed to finding a satisfactory solution, whether that involves a refund, an exchange, or any other method to resolve the issue for you. Thank you for bringing this to our attention, and we apologize once again for the inconvenience caused.
⭐ 1/5 — NEVER AGAIN! I honestly regret ordering from Futelle. The clothes I received were VERY poor quality and looked completely different from the pictures on their website. What you see online and what actually arrives at your door are two different things. And their return policy? A complete misery. You can’t even simply return the items. You have to email them first, wait for them to approve your return, and then they’re supposed to give you the return address. I followed EVERY step they asked me to follow, and they just kept turning me around. Email after email, excuse after excuse, and they still never sent me the return address or gave me my refund. So basically, I’m stuck with clothes I don’t want because they won’t properly process the return. And pleaseeee I will NEVER put those poor-quality clothes on my pretty skin. Absolutely not. Save yourself the headache. The pictures may look cute, but based on my experience, the quality and especially the return process are NOT worth it. Futelle, I don’t want your clothes. I WANT MY MONEY BACK.
Dear Sophia, We are very sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve the issue for you. Thank you for bringing this to our attention, and we apologize again for any inconvenience caused. Best regards.
Bad experience, as I ordered a dress and they sent me the wrong one. They argued that I am wrong and they are write. I sent them a picture of the correct dress (the one that I order according to their webpage) and took a picture of the one I received. I emailed them, and they said that the dressed I received is the correct one. The funny thing is the quality of each dress and the length. WOW I mean WOW with this "LIARS" If there was a "0" Star on the raiting, I would choose that one!!
Dear Omaira, We are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide.We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem. Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
I would give this a zero if I could. This is a scam company. Every item is on SHEIN it is garbage fast fashion made from very terrible cheap fabrics. They’ve marked the prices up quite a lot, but if you really want anything it’s on SHEIN for much less, but again the quality is trash but at least you know what SHEIN is and you’re paying the lower prices for the trash you’re buying. Don’t buy from this scam company.
Dear customer, Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services. We would like to help you resolve this issue. Could you please contact our after-sales support at [email protected] and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue. Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
If I could rate it a ZERO I would - the clothing is made of poor quality. I ordered a Dress that from the photo in the catalog was beautiful but the item shipped looked nothing like what was advertised. DO not order anything from this company. They are a rip off!
Hi there, Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services. We would like to help you resolve this issue. Could you please contact our after-sales support at [email protected] and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue. Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Would not recommend the purchase. Clothes look fine but when you want to return the clothes because they don't look good on you, then you have to go trough a painful and long process. 1st getting the approval from customer service(took me 3 weeks). 2nd you pay for the return which cost you from europe 50 Euro to the Chinese warehouse. Imagine a purchase of 100 Euro and then you have to pay for the return, without being compensated for the huge amount of transportation fees. It's not woth it. Oder local. Hope that helps
Hello! So sorry for bringing you such a bad experience. We deeply apologize that our products did not match the website display in design and quality. Your sincere feedback means a lot to us, we will immediately improve our products and product presentation strictly. We also feel sorry about the refund trouble you met.
Good selection, lovely clothes!
Dear Elizabeth, Thank you so much for your feedback. We will continue to work hard to make every customer satisfied with our service and products. Best Wishes
I just ordered 3 dresses from Futelle and none of the dresses look or have the quality advertised. It is a SCAM!
Dear Bernadette, Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services. We would like to help you resolve this issue. Could you please contact our after-sales support at [email protected] and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue. Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
They said they would refund me 40%. I'm still waiting and they're still asking me to remove my review.
Dear Margaret, We are truly sorry to hear you have had such a frustrating experience with us. We would also like to clarify that it is never our intention to pressure customers into removing reviews. We value all honest feedback, positive or negative, as it helps us improve our service. If any of our staff communicated inappropriately, we will address this internally. We hope to earn back your trust. Best regards, Customer Support Team
To future customers of Futelle, I have made several attempts to return merchandise or at least exchange sizes with the company to no avail. They have responded to my reviews several times saying they’ve done everything in their power to rectify the situation, however, this is complete and utter nonsense. All they do is offer me 10 to 20% off a future purchase. I would never, ever do business with this company again. They could offer me 80% discount on a future purchase and I still would never do business with them again. At this point, all I want is a complete refund and to have the ability to return my purchase.I strongly suggest you avoid in this company at all costs. Dealing with them is a complete waste of time and money. Not to mention, their merchandise is substandard. Avoid this company at all costs!
Dear Shelly, We are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please contact our after-sales customer service at [email protected] and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem. Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Update of my 3 August review After 14 messages back and forth with Futelle, I still haven't returned the deffective item because they wouldn't share the return tag. I still haven't received the second item ordered in July and they suggest a replacement. They have a problem with shipping, their cheap products arrive with huge delays OR do not arrive at all. They have a problem with return, the item they sent me is plastic fabric of cheap quality and I cannot return it. And they have a problem with refund for products they did not send, and now they offer a replacement????!!!!!! They want to send me another cheap product?????? And it will take forever to reach destination!!! Forever to return!!! Forever to refund my money!!! What a scam! Really!!! This is the last email received today: On Mon., Aug. 17, 2026, 04:05 They wrote: Hello I also hope to refund you money. But I was informed that our company’s account has recently been frozen, So it will take a little long to wait for the refund. Our financial manager is trying best to deal with the problem. If it is convenient for you, I suggest you change another one. Some other similar items are also best seller in our shop，hope you can change your mind since waiting for the refund would take you more time. Thanks so much for your understanding.
Dear May, We are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please contact our after-sales support at [email protected] and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem. Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
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