FXCL Markets

Hello Ralph, Your detailed input is truly appreciated by our team. We are glad to know that you are overall satisfied with the experience. Also, we are constantly working on improving website experinece for our clients. And plan to keep it going. Best regards.

Dear Olorato Thank you for contacting us. We appreciate your interest in our company and the opportunity to address your inquiry. Following a more detailed review of your request, we have obtained additional information that we would like to share with you to ensure complete clarity regarding this matter. Please note that the company's physical address is maintained primarily for internal operational and administrative purposes, including personnel-related activities. As such, these premises are not designated as a customer service location and are not equipped to receive clients for face-to-face meetings, consultations, or unscheduled visits. Nevertheless, we remain fully committed to providing our clients with professional, reliable, and timely assistance. Our experienced Customer Support team is available online to respond to your inquiries, offer guidance, and provide comprehensive support whenever needed. We believe that our online support channels offer an efficient and convenient way to communicate with our company, ensuring that your questions and requests receive the attention they deserve. Thank you for your understanding and continued trust in our services.

Hello Laurence, Thank you for choosing us and sharing your feedback. Best reguards

Dear Mari, we requested additional information from you according to platform policy. unfortunately we did not receive a response from you. this means that we were not able to look into the described matter. regards, FXCL team

Hello Junifer, We did not receive additional information from you according to the trust pilot guidance system. For this reason we are unable to look into your request.

Hello Wahab, Welcome to our brokerage. Hope you will be successfull in your trading. On our behalf we make sure to provide exquisite trading terms.

Hello Perez, It is always a pleasure to hear warm regards about the simple things such as easiness with login from the clients.

Hello Victor, Real pleasure to get a compliment from a satisfired clients. We are constantly working on our services. Btw, we are one of not many who provide LIVE communication via Chat with our highly skilled managers. People value this a lot in current times of bots and automated assistants.

Harry Llaniguez, We are sorry to hear about your negative experience. Please note that client open account in our company on their good will and they accept our trading agreement. You can directly address the company that manages your account via their official channel. If you want, we can forward your message to them also.

Dear Joan de Guzman, Thank you for sharing your additional concern. FXCL support team studied the time frame of your issue. They established that the resolution took several weeks, not months. On our behalf, we encourage existing and potential clients to familiarize themselves with the agreements thoroughly. Based on our extensive experience, most clients fail to do so, often avoiding additional reading and comprehension of the text.

Hello Tonia, You ignored our request to provide additional information according to TrustPilot policies. Hence we consider your review not genuine.

Hello Ayeni, Thanks for sharing your opinion. A lot of people are yet classic traders who choose MT4 over MT5 for the main reasons - the ability to hedge the positions. With that, we provide our clients exactly what they want.

Hello Mhel, We understand your concern and would like to clarify a few important points. FXCL provides the trading platform and infrastructure; however, all trading decisions and MAM account activities are managed by the third-party agent (Tech-RMS) to whom you have given access. Regarding your withdrawal request, please note that FXCL does not restrict clients from withdrawing their available funds. We suggest that you contact your third-party agent to have it be processed according to the agreements you have with them. On the other hand, we strongly encourage you to contact us directly using your registered email so that we can verify authenticity of the request and provide the necessary steps to resolve this matter promptly without exposing any private information in the public.