Gabb

Hi there! Thank you for taking the time to share such detailed feedback. We understand that every family has different needs, and we appreciate you sharing your perspective. We always welcome feedback as it helps us continue to improve the experience for families, and we'd be happy to pass it along to our product team for review. Thank you again for sharing your thoughts, and we wish you and your family all the best in finding the solution that works best for your needs.

Hi, Kip. Thank you for your honest feedback and for sticking with us over the years. We're sorry to hear about the repeated issues you've experienced. Our team will be reaching out to you directly to learn more and see how we can help. We appreciate the opportunity to make this right.

Thank you so much for the 5-star review!! We really appreciate it. :)

Hi there, we're truly sorry to hear about your experience. This is certainly not the level of service we strive to provide, and we understand how frustrating it must have been. We'd really like the opportunity to look into your concerns and help make things right. We weren't able to locate an account under your name. Please send us a DM on Facebook or Instagram and mention your review. We'll be happy to take a deeper look into your account and work toward a resolution.

Thank you so much for your kind review, Megan! We’re thrilled to hear that Gabb has brought your family peace of mind and that it’s been a great fit for both of your children. We truly appreciate your continued trust in us.

We’re sorry to hear about your experience and understand how frustrating this has been—especially after the time you’ve already spent troubleshooting. This isn’t the experience we want for your family. We have just reached out to make things right with you!

We are so happy to hear the issue was resolved. Thanks for giving us a chance to help and for taking the time to leave a review!

We are so happy to hear you received the support that you needed quickly. Thank you for taking the time to share your experience.

This is exactly what we created Gabb for. A safer way to stay connected without access to the internet. Thank you for taking the time to share you experience!

We're so happy to hear this! Thanks so much for taking the time to leave us a 5-star review! We appreciate you being part of our Gabb family.

Hi Nicole, we're very sorry to hear about your experience and understand how frustrating this must be. We never want our customers to feel surprised by billing costs, and we're sorry to hear you're also having concerns with the camera quality, battery life, and location services. This is not the experience we want for our families, and we'd appreciate the opportunity to take a closer look at your account and address these concerns. Unfortunately, we weren't able to locate an account under your name. Please send us a direct message on Facebook or Instagram and mention your review so we can investigate further and work toward a resolution with you.

Thank you so much for the wonderful review! We're thrilled to hear that setting up your son's Gabb Watch was quick and easy. It’s great to know he's already enjoying the virtual pet, completing tasks, and earning coins. We're glad the silicone band has been a hit, too! Thank you for being part of the Gabb family. We hope your son continues to have fun while you enjoy the peace of mind that comes with staying connected safely.

Thank you so much for the 5-review! We really appreciate it.

Hi there, thank you for sharing your experience. We're very sorry to hear about the loss of your son's contacts during the device replacement process. We understand how upsetting and disruptive that can be, especially after expecting the transition to go smoothly. This is not the experience we want for our families. We'd like the opportunity to review your case further and see if there's anything more we can do to help. Please send us a message on Facebook or Instagram and mention your review so we can take a closer look. 💙

Hi Lisa! Thank you for taking the time to share your feedback. We're sorry to hear you're experiencing issues with the GPS feature, although we're glad to hear calls and texts are working properly. We understand how important location services are, and we'd love the opportunity to help get things working as expected. Our Customer Experience Team will be reaching out to follow up and assist with troubleshooting. We're here to help and appreciate the opportunity to support your family! 💙

Thank you for your review! We're so happy to hear the setup process was easy, you've had a great experience with our service, and most importantly, that your son loves his new phone! We appreciate you choosing Gabb and look forward to being part of your family's journey. 💙

Thank you for sharing your experience! We're so glad your son was able to reach you quickly when he needed help, and that the watch is giving him a little independence while providing you with peace of mind. We're also happy our customer service team was able to assist with the shipping concerns. Thank you for trusting Gabb to help keep your family connected and safe! 💙

Thank you, Beth, for sharing your experience and for the 5-star review! We’re glad our team was able to help you sort out the ordering details and that your phone arrived as expected. It’s great to hear your daughter is enjoying her new device and that the call, text, and music features are working well for your family’s needs. We appreciate you choosing us and are here if you ever need anything moving forward.

Hi Gina, thank you for the amazing review and for being with Gabb for over 4 years! We’re so glad the phones, parental controls, alerts, and Gabb Music are working well for your family. We truly appreciate your loyalty and look forward to many more years together!

Hi Anna! We're so glad to hear that you're overall loving the Gabb watch! That said, we're sorry to hear that the watch isn't receiving your text messages. We'd love to help get this resolved for you. We'll be reaching out directly so we can take a closer look and work through some troubleshooting steps together. We look forward to helping!