Gabb (gabb.com) has a 4.2 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Did not sync photos or phone numbers Instructions was unclear at first
Thank you for taking the time to leave a review. We are so sorry to hear about the trouble you experienced regarding photos and phone numbers. We would love the opportunity to learn more about the issues your having and see what we can do to help get this resolved. We will be reaching out to you directly to help!
Recently purchased the Gabb watch 3e upgrade for our son. Fast easy transfer from old watch to the new. He loves it! Thank you Gabb! You Rock!
Thank you so much for your awesome review! We're so happy to hear the upgrade to the Gabb Watch 3e was a fast and easy experience, and that your son is loving his new watch! Thanks for choosing Gabb to help keep your family safely connected. We truly appreciate your support; you rock too!
I upgraded my child's watch to a phone. The upgrade and quick and easy, the phone came quickly and the setup was seamless. Very pleased with the ease of transition from one device to another.
Thank you so much for your kind review! We're thrilled to hear that upgrading from a watch to a phone was quick and easy, and that the device arrived promptly with a seamless setup experience. Making those transitions as smooth as possible is exactly what we strive for. We appreciate you choosing Gabb to help keep your child safely connected, and we hope they love their new phone!
I had a hard time activating the phone. But once I figured it out, everything was great!
Thank you for sharing your experience! We're glad to hear that once you got through the activation process, everything was working great. We understand that getting a new device set up can sometimes take a little extra time, and we appreciate your patience while getting started. We're happy to have your family part of the Gabb community and hope you continue enjoying your new phone!
Love the watch, wish the battery lasted a little longer.
Thank you for your review! We're so glad to hear you're loving the watch! We appreciate your feedback about the battery life as well. We're always working to improve our products, and input like yours helps us continue making them even better. Thanks for being a part of the Gabb family!
I like that my recent purchase was followed up with a text message thread to help me troubleshoot an issue with set up. It was very easy to communicate and get assistance instead of only logging in and getting help that way. Each member I texted with picked up from where I was last so I didn’t have to re-explain the situation multiple times.
Thank you so much for taking the time to share your experience! We're thrilled to hear that our text support made the setup process easier and that our team was able to seamlessly pick up where the previous conversation left off. We know how valuable your time is, so we're glad you didn't have to repeat yourself and could get the help you needed. Thank you for being part of the Gabb family; we're always here if you need us!
I like the flagged message feature and it lets my daughter have the freedom of a phone without me having to constantly monitor what she’s doing.
Thank you for your wonderful review! We're so glad you're enjoying the Flagged Messages feature. It's designed to help give parents peace of mind while allowing kids to enjoy the independence that comes with having their own phone. We appreciate you sharing your experience, and we're grateful to have your family as part of Gabb!
I received a new Gabb phone for my son and have not been able to activate it. It repeatedly tells me that I don’t have a plan and when I log into my account, I do have a plan. The icing on the cake is that there was no support available to help with this matter even after I have exhausted all of the trouble shooting steps.
Hi Linda! We're so sorry to hear about your experience. We understand how frustrating it is to receive a new phone and not be able to activate it, especially after you've already worked through the troubleshooting steps and weren't able to get the support you needed. We'd love the opportunity to make this right. We're reaching out to you directly so we can take a closer look at what's preventing the activation and work with you to get your son's phone up and running as quickly as possible.
I did not enjoy our Gabb experience, especially with the phone. We have had the watch for a few years and it works well enough. The tracking sometimes takes a long time to update. But phone was horrible. Service was really bad, the phone never worked right, it would really mess up text messaging. I called within the first week of activating it to tell them it just wasn't going to work because the service was bad. They told me I could cancel and that I was month to month so there was no cancellation fee. We decided to try it a little longer but it just wasn't working for us. So I cancelled it, and guess what? Got hit with a cancellation fee. Every Representative tells me something different. Did not appreciate the service.
We're sorry this has been your experience! We know how frustrating it is to not have reliable service and accurate GPS readings. We would love to look into this more and resolve all the issues you're seeing. We have just reached out!
The company is going above and beyond the needs of parents these days. With less features, there is less of a fight for trust, honesty, or responsibility between families. We are grateful!
Thank you so much for taking the time to leave such an amazing review! We're so happy to hear that Gabb has been a great fit for your family. We truly appreciate your support!
I bought this for my daughter’s 11th birthday. I love the controls in place to allow me to keep her safe.
Thank you for your review! Happy 11th birthday to your daughter! 🎉 We're honored you chose Gabb for such a special milestone. We're so glad you're enjoying the parental controls and the peace of mind they provide. We hope she loves her new device, and we appreciate you being part of the Gabb family!
Easy to set up. Easy for child to use and add contacts would be nice to have a simpler way to add video calling for approved contacts.
Thank you for your review! We're so glad to hear the setup process was easy and that your child is enjoying their device. We also appreciate your feedback about making it simpler to enable video calling for approved contacts. Suggestions like yours help us continue improving the experience for families, and we'll be sure to share this with our team. Thanks for being part of the Gabb family!
This is a great first phone for my preteen. It looks just like her friends’ phones but with all of the safety features that I prefer. It was easy to setup and transfer from her Gabb watch to her new phone.
Thank you so much for sharing your experience! We're so happy to hear the transition from your daughter's Gabb Watch to her new phone was smooth and easy. It's great to know she's enjoying a phone that feels just like her friends' while giving you the peace of mind that comes with Gabb's built-in safety features. Welcome to the Gabb family!
Great solution for our 7th grader. It’s our 3rd kid to use a Gabb
This makes us so happy to hear! We are so glad Gabb was the perfect fit for your family. Thank you for taking the time to leave a review.
Second time having gabb. Really love the customer service and the everything your kid needs but nothing they don’t phones!
Thank you so much for coming back to Gabb! It means a lot to us that you've trusted us a second time. We're thrilled to hear you've had a great experience with our customer service and that you love our "everything your kid needs, nothing they don't" approach. We truly appreciate your support and hope your family continues to enjoy your Gabb phone!
Easy set up and the AI messenger helped troubleshoot a minor issue.
Thank you for your review! We're so glad to hear the setup was easy and that our AI Messenger was able to help you quickly troubleshoot the issue. We appreciate you taking the time to share your experience, and we hope you continue enjoying your Gabb device!
I have been a Gabb watch customer for 4+ years with 2 children having 3 or more watches each. I have had issue after issue across hardware, updates to software, support staff troubleshooting issues on the phone with me for over an hour MANY times (it feels like anything they have to do on their end takes FOREVER to fix the issue and you wait and wait... the issues happen when they push a software update without a good quality process and break things in your watch), REALLY poor batter life after a few months of usage, dashboard issues where information is wiped/cannot be updated and you get errors, payment information being wiped and my watch not working after software updates pushed, location information not working and games being deleted that my kids spent months gaining points on. I AM THE LAST PARENT I know that has yet to give my 13 year old a phone. I LOVE this idea. I keep thinking that with more growth and funding the technology will improve BUT IT DOES NOT. We've gone so many days without the watches working because of issues on their end. PLEASE go with a different company or just lock down an apple watch. YOU WILL SAVE SO MUCH TIME AND FRUSTRATION. I honestly think I've spent over 100+ hours on these watches!
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the frustration you've experienced over the years, especially after placing your trust in Gabb for both of your children. This is not what we wanted your experience to be and we want to make it up to you however we can. We will be reaching out to you directly to help!
The prompt service and clear direction is great. I believe God is providing a great phone option for teenagers.
Thank you for the 5-star review! We really appreciate it and your feedback. :)
I recently bought this device, and everything went great. After I received it, a representative from Gabb contacted me to ask if I liked it and offered to help if I needed anything. I really appreciated how thoughtful they were!
Thank you so much for your kind words! We're so glad to hear everything has gone smoothly and that our team was able to check in with you. We want every family to feel supported, so it means a lot to know that made a difference. We appreciate you choosing Gabb and hope you continue to enjoy your device!
I did have an issue with the watch, but customer service texted me through it and it was resolved in under five minutes. Great customer service that I could use while at work without sitting on hold.
Thank you so much for the 5-star review! We really appreciate it. :)
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