Gabb

I am giving GABB a two simply for the…

I am giving GABB a two simply for the features and phone technologhy. There are several othe great offerings in the market place with similar but not identical controls. Make sure you atleast look at these three. BARK, PINWHEEL, & TOOMI. I am not saying they are better but some have much more advanced hardware - phone technologhy available now. The Bark allows APPS off the PLAY STORE with parent approval. So for instance if you would like the user to beable to access the entry door of the home instead of carrying a key, the parent can approve the KWIKSET HALO APP. The list is numerous of APPS that are not safety hazards for young people and infact may provide more safety. GABB moves at a snails pace to approve APPS because their safety protection is overly complicated and cumbersome for developers. For instance you can get the HOME DEPOT APP but the LOWES APP is a threat. Even though you can order items from Lowes on the INSTACART APP. So while Gabb claims to be monitoring safety POP up ADS that come through on the games they have approved are less than wholesome and some quite vulgar. Also the AUDIBLE APP that is approved offers Adult Content that is not monitored or controlled. So why GABB may claim to be a secure and safe platform it is also cumbersome and over controlling in many unnecessary areas in my opinion. Carefully evaluate your choices for these phones, all is not what meets the eye. Im convinced most of these companies are not wildly profitable even though they charge double or tripple a normal phone line and offer 2 year old phones as their flagship products. Buyer Beware on the Gabb Platform. Do your research and make sure it will meet your needs and objectives.

The Good, The Bad, and The Ugly.

First the good. The watch works as advertised, when it works. The watch can make and receive calls/texts and the gps works. Customer service is good and monthly rates are fair. Now the Bad 👎. They don't last. Over the past 8 years I've had about 4-5 watches and several chargers. The battery life is horrible! Fully charged in the morning and last an average of 7ish hours without her using it on most of her watches. Some of the watches heated up where I felt unsafe having it on my daughter's wrist. Some the GPS would be accurate within about 100 yards others did well at about 10-20 ft. Some had multiple problems like battery, GPS, couldn't make calls and only receive them. The one I have now is unusable. Turn it on and after startup, it'll goes blank on the screen then restarts. I've had the Gabb 3 to the newest edition and all are junk. They just don't last. Horrible, cheaply made product. Customer service has done a good job at trying to make things right, but they're fighting a losing battle representing the Gabb 3 watches. I've stayed with them, because the watches have served my purpose. If you have any other option, go with them.

Great Product so far.

Gabb offers little to no support

Gabb was easy to setup, everything after that went down hill!! It is clear Gabb priorities making money by adding new clients, not supporting existing clients or their devices. Support is not something you can get in chat, conviently that feature remains broken all the time. When you call you can get answers to general questions. As soon as you want to cancel you will be transferred to a billing group that does not answer the phone or decline the call. I challenge anyone to compare providers, this one is absent at best. They will charge you but not support you!

Great peace of mind for parents!

We have had a Gabb watch for our eldest child for a while now and we love the service. When our second child became old enough to have one we knew right where to go! Gabb is so reliable and it gives us a great peace of mind being able to see their location and have them call us.

We purchased a Gabb Phone 4 pro and…

We purchased a Gabb Phone 4 pro and service plan for my daughter for Christmas of 2025, and since that time she has never been able to send photos to non-Gabb phones, nor has she been able to group texts. A couple of months later, we purchased the same phone/plan for my son. My son never had a problem sending group texts of photos. We reached out to Gabb customer support and they took us through a series of troubleshooting items. After spending 5 hours on the phone with tech support, the phone still does not work. It has been escalated to level 2 on three occasions, where Gabb assured me that they would correct the problem. Each of these times, I was assured by tech support that someone would be in touch soon to provide a solution. I was told that there was a glitch with a certain batch of phones, and they were working on a fix. Not once have they ever followed up with me on this issue, I always had to reengage with them on the subject. When I first demanded that they provide us with a new phone, they alternatively assured me that a new sim card would fix the problem. So more hours on the phone to install the new sim card and more extensive troubleshooting. This also did not fix the problem and I was once again referred to level 2 and assured that they would get back to us in a couple days. Since they have readily admitted that there is a problem with some of their phones, I have requested that they send us a new phone; however, this request was met with more empty promises and wasted time troubleshooting. Keeping in mind that this phone has never worked, the customer service that I have received from GABB is horrible. I have simply asked for a new phone to replace the one that does not work as it is designed. We paid for the phone and our bill and we have never gotten what we paid for from Gabb wireless.

I was having an issue with “no service”…

I was having an issue with “no service” showing with no location updates, and Gabb customer service (via text) helped me very quickly and got the issue resolved. Fast service! Thank you!

Had an issue with the watch connecting…

Had an issue with the watch connecting and the support team was quick to troubleshoot it over the phone. Helped out in a second device as well. Great service and great peace of mind because of having Gabb watches for my kids.

So far so good with the gabb 4

So far so good with the gabb 4. My child has always wanted a phone but I was not ok with having free access to the internet. This phone gives her the freedom of talking with friends and safety from harmful content.

It is super easy to use and uderstand

Waste of money

I chose the $35 plan but apparently there is a $21 surcharge for my area (eastern NC) bringing my monthly total to $49.70. Such BS. Also camera sucks, battery charge length sucks. And location doesn’t work unless phone is charged. So if your child is young and does not charge their phone every night it is useless. Will be cancelling and trying Bark next.

I just set up my son’s Gabb watch and…

I just set up my son’s Gabb watch and it was easy and simple to do so. So far we are loving it! We like the silicone band it came with. He loves the virtual pet and doing tasks to receive coins. Great product.

Easy setup and easy for my son to use

Easy setup and easy for my son to use. I like how he can only call/text the people we put in. So far works great!

My 14 y/o Autistic son broke his phone

My 14 y/o Autistic son broke his phone. We smoothly got a replacement through the service insurance. The problem came when we tried to set up the new phone we found out that his old phone never backed up. The service reps said this is a "known" issue with some phones. REALLY? So he is no longer in middle school and he has lost all his contacts? They generously offered to refund 1 month of service. Trust is broken.

The GPS is currently not working

The GPS is currently not working. Calls and text are.

Easy to set up device

Easy to set up device. Great service. My son loves his new phone!

Loving the watch for my 8 yr old son

Loving the watch for my 8 yr old son. Gives him a little freedom but me the comfort of knowing where he is and the ability to communicate if needed. He recently fell off his bike and was able to call for help right away. Customer service was helpful. I had an issue with the tracking info but they were able to confirm the watch was shipped and when to expect it.

So far a great experience

Had a few issues tracking my phone because I bought through Gabb but paid through Amazon. Customer service was great and told me exactly what to do. Phone was shipped and delivered on date promised at checkout. So far my 10 year old loves her new phone. Connection is good and she can call and text us when needed. The phone is strictly call and text. She listens also to the music app but there are no games or apps she can download for entertainment.

We love Gabb phones!

We've had Gabb for over 4 years and love the phones! We've upgraded a few times with no problems. I love how the parent has control over which apps can be on there. And I love getting notifications if text messages contain concerning words. My boys love the Gabb Music! Customer support has always been helpful and kind! We plan to keep using Gabb for years to come!

I feel better leaving my kids at summer…

I feel better leaving my kids at summer camps knowing they have a way to communicate with me. I can find their location easily to make sure they are safe. I don’t have to worry about them using the watch for anything other than communicating with me. I wish the watch could receive text messages from me, it can only send them out, it can’t receive any texts.