1 Star — Defective camera, firmware won't update, and dismissive customer support
I purchased the GardePro X60P Live Max (Cellular) in April 2025 for $143 directly from GardePro. For over a year it worked perfectly in the same location with the same settings. Then it started false-triggering constantly on medium sensitivity — recording hundreds of useless clips — and simultaneously failed to accept firmware updates after 7+ attempts.
I contacted support expecting a warranty replacement, since the camera is well within the 2-year warranty window and has never been misused or moved. Instead, I was told repeatedly that the issue was caused by "swaying branches," "heat sources," and "direct sunlight" — the same location the camera had worked flawlessly in for over a year. Nothing about my setup changed. Support refused to acknowledge that as a defect.
After multiple back-and-forth emails over two weeks, they finally escalated to their R&D team, who responded with a manual firmware file link instead of a replacement. I was not willing to download a file to my computer that could contain anything. At that point I'd had enough and requested to cancel my cellular subscription before the renewal date.
If you're considering this camera, be aware: when something goes wrong, support will blame your environment rather than address the issue, and getting a warranty replacement honored will be an uphill battle.
Amazing service can't imagine a better service. Had problems with my Gardepro e6 trail camera which developed a fault, got in contact, problem not able to be sorted so they sent a new Gardepro E8 PRO 2.0 FULL KIT and no need to send faulty camera back, all within 3 days, where would you get a service to equil that!!!
I have no idea whether this camera takes wildlife at night, because the instructions are so unintelligible that I cannot work out how to view what has been recorded. A request from the GardePro website produced no response at all.
I ordered a trail camera 10 days ago. 2 days ago I received a sketchy looking email (partially in mandarin and including multiple unknown recipients)about substituting a different camera. I sent multiple emails to customer support as to whether email is legit with ZERO response. But they had no trouble processing my payment. There is no info on the SHOP app either. Very disappointing
My camera does not take night pictures. Their advice was to install a light. Further help was not given despite multiple attempts to receive other, more useful advice than installing a light source for a night time wildlife camera.
To date no response has been received!!!!
Von: Albert Heister
Gesendet: Dienstag, 24. September 2024 10:18
An: gardenshop
Betreff: WG: A shipment from order #6885 is on the way
Hi,
i ask for e short time statement.
Please read the emails below.
Best regards
Albert Heister
Von: Albert Heister
Gesendet: Montag, 23. September 2024 13:45
An: gardenshop
Betreff: WG: A shipment from order #6885 is on the way
FRINDLY REMINDER
Von: Albert Heister
Gesendet: Freitag, 20. September 2024 14:52
An: gardenshop
Betreff: WG: A shipment from order #6885 is on the way
Additional note:
As well the ordered “SIM CARD” was not included in the delivery!
Von: Albert Heister
Gesendet: Freitag, 20. September 2024 13:05
An: gardenshop
Betreff: WG: A shipment from order #6885 is on the way
Hi,
i like to inform you that the “SOLAR PANEL” was ordered but not included in the package.
I would therefore kindly ask you to provide the appropriate additional delivery.
Thankyou very much in advance and king redqrds
Albert Heister
Von: GardePro
Gesendet: Freitag, 13. September 2024 08:08
An:
Betreff: A shipment from order #6885 is on the way
GardePro
ORDER #6885
Your order is on the way
Your order is on the way. Track your shipment to see the delivery status.
View your order
h
or Visit our store
YunExpress tracking number: YT2425621266037599
Items in this shipment
🎁 Security Box for GradePro Cellular & WiFi Trail CamerasE6/E7/E8/E9/E5S/A5/X50/X60P (100% off) × 1
GardePro X60P Live Max(Cellular) SIM-free × 1
United States/Canada / 1-Pack
If you have any questions, reply to this email or contact us at Gardenshop
I recently purchase 2 GardePro Cellular Trail Camera X60P Freedom Unlocked SIM-free With Rechargeable Battery & Solar Panel. I have had other trail cameras that worked great, and I assume these will as well. However, GardPro's customer support is non-existant. Their 24/7 online support never responds and I keep getting a message "we are resting" They also claim a 5 star TrustPilot rating, but there is nothing for them here. I have tried sending emails, but get frustratingly vague responses. I've call their customer support number in Hong Kong and no one ever picks up. Beware, there cameras are great when the work, but if you get one that isn't working, you can't even return it for a refund, nevertheless, get support to fix it.
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