Gate 1 Discovery tour Civilizations of Greece. Hotel is nice, but as a solo traveler who pays a supplement for the trip, I am ALWAYS guaranteed the WORST room. Wish I could add photos, but I look over a parking lot and excavation work being done, probably to extend said lot. Thankfully room has soundproofing for windows overlooking this hideous view. I’ve taken many trips with G1 as a solo, and this is almost ALWAYS the case ( I got nice rooms in Mexico).Usually for couples they get much better rooms. Just something to keep in mind if you are traveling solo with G1. It’s the first 2 days of trip in Thessaloniki, so you would think the company would spend a few more bucks to give a better start to the tour.
I have traveled with Gate 1 many times in the past and usually had good experiences. However, my recent trip to Peru was very disappointing. The hotel accommodations were poor, the food was unsatisfactory, and the worst part was that our guide exchanged currency for me at a completely unfair rate — 1 USD to 2 soles, when the official rate was much higher. This left me very unhappy and feeling taken advantage of. I hope Gate 1 will take this seriously and improve their standards for hotels, meals, and especially the professionalism of their guides.
I approached this website after many many Encounters with unprofessional and Extremely rude customer service/ sales representatives these past few weeks in hope of booking a vacation. Evidently from seeing a 2.7 customer satisfaction review average it is going to be a waste of my time to write this Review because obviously the leadership of Gate1 is not addressing the compilation of issues. As an executive in leadership development I am appalled. I will mention to the powers that be that your customer service representatives are not serving me and they are not serving YOUR company. To be as blatantly rude as they are and have customers get off the phone without Working with or any concern of making a sale blows my mind. In my crazy mind I think OK I'll just call back and get somebody more pleasant and professional....WRONG the representatives have no intention of selling anything or working with the client in the best interest of GATE1.
This is supposed to be an exciting And pleasant experience. With all my travel through the years I am just dumbfounded. Please do not send one of the automated "dismissive replies. That is just another poor representation of the company.
Just got back from a Norway tour. The tour manager was rude, nasty and offensive. The tour itself was very poorly planned. It was billed as an 8 day tour--in reality it was 5 and most of the time was spent on a bus. Hotels were not great--one was awful--room like a cell and dirty. My first and last time with Gate 1 travel.
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