Gate 1 Travel是一家全球旅行社，提供实惠的度假套餐，主要是陪同旅游和河轮游，目的地遍布世界各地。专注于陪同旅游、河轮和游轮、小团旅游，最近还推出了新的家庭旅游，有多种方式可以更便宜地看更多世界！目的地包括七大洲，包括欧洲、非洲、亚洲和太平洋、南美洲和北美洲的旅游线路。
以上内容由商家自行提供，未经平台核实。Gate 1 Travel（gate1travel.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 100 条用户评价，属于旅游度假分类，口碑一般。评价两极分化：55% 给出 4 星及以上，同时 38% 打了 1 星；商家回复了 100% 的差评；近 12 个月新增 83 条。数据最后更新于 2026-09-01。
看了83条评论，大多数评论者对整体体验还算满意。旅行者经常称赞导游知识渊博、员工友好，让他们的旅程真正难忘且有趣。消费者也欣赏梦想假期期间提供的精心组织的行程、有趣的目的地和舒适的住宿。 不过，一些顾客也提到了预订行程后客服和沟通方面的令人沮丧的问题。人们在尝试回答简单问题或获得意外旅行变更时的及时帮助方面遇到了具体困难。评论者对代表的无帮助回应和处理取消或特殊请求时的复杂程序表示失望。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。We have utilized Gate 1 multiple times for trips in the States as well as abroad. We choose independent travel. You can't beat the value! Everything is as advertised. The hotels offered in vacation packages are wonderful! So far we have traveled with Gate 1 to California, Costa Rica, Italy (4 times!), and Ireland. Can't say enough good things about their value and service.
我们非常感谢您的惠顾，也感谢您对我们的信任。期待在 Gate 1 的下次旅行中再次见到您！
员工没经验也不专业。店主和管理团队，请给员工好好培训一下。员工也是代表你们公司的。
感谢您分享您的意见。很抱歉您的体验未达到您的期望。为了让我们的一位代表能够为您提供额外帮助并尽力为您解决问题，请在此提交咨询：https://www.gate1travel.com/contactus
我参加过很多次 Gate 1 travel 的旅行团，每次都玩得很开心，但最近想从客服中心打通电话却难上加难。等待时间超过 2 到 3 小时。他们提供回拨功能，我选了两次但都没收到电话。我也试过 WhatsApp 聊天功能，一样糟糕。我还用过邮件功能，但他们说可能要等五天才能收到回复。我不清楚客服到底怎么了，但作为付费客户，必须尽快采取行动。及时、高效、优质的客服是一家好公司的支柱，没有它公司就会倒闭。
感谢您分享这些反馈。您的意见对我们非常重要。很抱歉您的体验未达到您的期望。我们已将您的联系方式提供给客服团队，他们会与您联系，以便我们尽力为您解决问题。
Have been patronizing Gate 1 Travel since 2015. Previous customer service experiences were positive. Spent the last 3 calendar days (01/09-11/2026) trying to get a simple question answered. Examples of current problems include: 1. They never have anyone available to answer the phones, 2. They schedule, through their chat platform, telephone conversations and never call, 3. Yesterday, I thought I had gotten through. Was told that 10 agents were working and that I would receive a call back. That never happened, 4. Today, called them, @ what appears to be a partially outsourced call center to another country, call was received, I was told that I was being "internally," transferred. I emphasized that previous calls had been disconnected by the Gate 1 representative and today's call was promptly disconnected by Gate 1, 5. After spending over an hour on the chat platform was connected virtually with an agent. Asked the simple question and the agent immediately began trying to up-sale me. Agent asked for a phone # which was provided and agent-on three separate occasions-lied about having called. etc. Have questions about an upcoming Gate 1 trip? Be prepared to spend hours trying to get through. We will never use them again.
感谢您分享您的意见。很抱歉您的体验未达到您的期望。为了让我们的一位代表能够为您提供额外帮助并尽力为您解决问题，请在此提交咨询：https://www.gate1travel.com/contactus
我对他们的网站彻底失望了。我在能订机票之前就预订了行程。这倒不是问题，问题是现在别人能在线订到航班，而我订了一个多月了，那些航班我根本看不到。我打电话过去，他们说不到一个月我就能看到现在别人订的时候能看到的内容。这简直反了天了。那些在航班开放之前就预订的人，应该优先选座，而不是让现在才订的人抢先。这太荒谬了。我以为自己做对了，结果可能连我附近城市的航班都订不到，因为别人都能先看到。真是气死了!!!!!!!!!!! 一开始预订的时候也出了问题。这网站对我来说绝对不友好！！！
感谢您分享这些反馈。您的意见对我们非常重要。很抱歉您的体验未达到您的期望。我们已将您的联系方式提供给客服团队，他们会与您联系，以便我们尽力为您解决问题。
令人失望——作为一名行动不便的残疾老年女性旅客，我在机场申请了轮椅协助，但没实现。我要求直飞航班，也没实现。 我于12月22日周一中午12点从南非开普敦出发。直到12月24日平安夜才到家。预订代理告诉我会在迪拜中转一次，停留一小时。 经过8小时飞行，我抵达迪拜。我是航班上唯一需要轮椅的黑人，也是唯一没得到轮椅的乘客。我被迫拖着随身行李走了很长的路。 我直到登机2小时后才听说要去意大利米兰，而且这不在我的机票上。有人告诉我从迪拜有直飞纽约的航班，但我没上那班，为时已晚。 我付钱升级了这8小时航班的商务舱。座椅可以放平成床，缓解我的身体疼痛。抵达意大利米兰后，我被要求下机进行清洁和加油。一个半小时后，我重新登上同一架飞机，被迫再次支付一笔离谱的升级费用，才能飞往纽约8小时。 我购买了两种旅行保险，当然，我的情况都不在承保范围内。我收到了客户关系部门的NIKKI H.的投诉回复。Nikki只给了250.00美元的旅行信用额度。Gate1有300.00美元的最低押金——她甚至没提供这个。她把升级费用（出于健康原因）归咎于我，还怪我没从迪拜打电话。当我发现要去意大利米兰时，我已经登机了。 我从未被告知要去米兰，这不在我的机票上——我应该乘坐直飞回美国的航班！ GATE1需要赔偿我的升级费用。如果他们试图解决这个问题，我就不会留评论了……Nikki H.回复并取消了我的行程，处理了我的押金退款。她让我去找航空公司，就是GATE1给我预订的那家，去申请赔偿——太糟糕了！
感谢您分享这些反馈。您的意见对我们非常重要。很抱歉您的体验未达到您的期望。我们已将您的联系方式提供给客服团队，他们会与您联系，以便我们尽力为您解决问题。
Jeffery is very helpful and we always get trips planned through him. He does an awesome job planning everything and he is always friendly. Thanks for everything he does and way way he handles it.
感谢您的好评。期待在 Gate 1 的下次旅行中再次见到您！
I have traveled with gate 1 several times Excellent every time. More than satisfied. Today I was on the phone for over 4-30 hrs trying to change my booking to another date and destination. I was told that both of my credit cards were declined. Which is not the case I have spoken to my bank head office and both my cards are perfectly fine . Nothing owing on my Visa and well over $2000 in my debit card. I need this sorted by someone who understands English
感谢您分享这些反馈。您的意见对我们非常重要。很抱歉您的体验未达到您的期望。我们已将您的联系方式提供给客服团队，他们会与您联系，以便我们尽力为您解决问题。
Horrible and I mean HORRIBLE post reservation customer service which Gate 1 has now outsourced to places like India and the Philippines . You can NEVER get thru to an agent AFTER you've booked your trip . The recoding basically states that due to high interest and calls we can't take your call then hangs up . I am mistified as to how the owners of this company are not doing something to go back to the way it was years ago when you could actually call a USA representative and get thru . Their customer service sucks . Just know this before you book with them or have your travel agent deal with them .
感谢您分享您的意见。很抱歉您的体验未达到您的期望。为了让我们的一位代表能够为您提供额外帮助并尽力为您解决问题，请在此提交咨询：https://www.gate1travel.com/contactus
我们刚刚结束了与Gate 1 Travel一起的中欧圣诞集市之旅（2025年12月9日至18日），体验远超预期。我和母亲、阿姨从布拉格出发，途经维也纳和奥地利，最后在布达佩斯结束旅程，在魔幻的圣诞季节里享受了每一个目的地。我们是经客户介绍认识Gate 1 Travel的——他们形容这家公司管理良好、物超所值、整体体验极佳——我们可以自信地说，我们的体验也是如此。我仔细关注了Gate 1的网站，在合适的时间预订了行程以享受折扣，并轻松安排了自己的航班。从头到尾，这次旅行描述清晰、规划周到、执行出色。酒店都很漂亮，位置便利，步行即可到达市中心，每家都提供优质的早餐自助。虽然捷克克鲁姆洛夫的酒店因城市的历史性质而较小，但依然很有魅力。我特别感激的是，我们所有的酒店都配有浴缸——在长时间步行和探索之后，这真是一种令人愉悦的奢侈。总的来说，这是一次与Gate 1 Travel无缝衔接、令人难忘且真正愉快的度假体验。 我们的导游Thomas Jankov值得特别表扬。Thomas Jankov毫无疑问是我遇到过的最优秀的Tour Host之一。带领33人的旅行团从布拉格到布达佩斯进行圣诞集市之旅并非易事，但Thomas以非凡的优雅、清晰和专业素养应对自如。他让全体团员保持在一起、了解信息、组织有序、按时行程——同时在整个旅程中始终保持积极、冷静和充满活力的状态。 真正让Thomas脱颖而出的是他深厚的历史知识以及让每个目的地生动起来的能力。他的讲解引人入胜、见解深刻、节奏恰到好处，并且耐心细致地回答每一个问题。他让每个城市的历史、文化和传统变得触手可及且富有意义，这大大提升了参观圣诞集市的体验。 Thomas还远远超出了Tour Host的职责范围。在计划行程之外，他亲自帮助我们团里的4个人获得了维也纳上美景宫博物馆的门票，让我们得以欣赏克里姆特展览——这是整个旅程的绝对亮点，没有他的额外努力和奉献是不可能实现的。 Thomas是一位真正的专业人士、卓越的领导者，也是Gate 1 Travel的杰出大使。他的组织能力、热情、专业知识和对旅客的真挚承诺让这次旅行变得难忘。Gate 1拥有他是莫大的幸运，我真诚希望他的上级能够认识到他有多么出色。 如果可以超过5星，我绝对会。
感谢您抽出时间分享您的意见。我们非常感激这些反馈，期待在 Gate 1 的下次旅行中再次见到您！
最近参加了13天的摩洛哥之旅。摩洛哥本身很棒，但这次旅行体验不佳。导游明显在把我们往他的供应商那里带，替他们议价以谋取私利。他还把顾客当小学生一样对待。行程一直匆匆忙忙，没有休息时间购物或享受。我们不会再参加Gate 1的任何旅行了。
感谢您分享您的意见。很抱歉您的体验未达到您的期望。为了让我们的代表能够提供额外帮助并尽力为您解决问题，请在此提交咨询：https://www.gate1travel.com/contactus
我们2025年9月参加了Gate 1的莱茵河游轮之旅。工作人员太棒了！行程很棒，食物也很美味！我们参加过2次Gate 1的旅行，刚刚又预订了一次游轮，这次是多瑙河！价格非常合理，服务非常出色！
我们非常感谢您的惠顾，也感激您对我们的信任。迫不及待想再次见到您！
我跟 Gate 1 旅行了11次，每次体验都很好。有时我自己订机票。酒店都是4星的，导游也很热心。有时城市观光只是中等水平，但仍然很有收获。我加订额外的酒店晚数没有问题。有一次，我们3个人在慕尼黑期间延长航班，也没问题。我已经订了2026年4月去英格兰和苏格兰的行程。我推荐了很多人，他们也推荐了其他人。
感谢您的好评。我们迫不及待想再次见到您！
我预订了Gate 1 Travel的5天之旅，并预订了一晚住宿和酒店。但酒店没有正确安排。出发前一晚的住宿不可用。我支付了前一晚的费用，但酒店无法提供。Gate 1甚至在读完我的退货请求后也没有回复。
感谢您分享您的意见。很抱歉您的体验未达到您的期望。为了让我们的代表能够提供额外帮助并尽力为您解决问题，请在此提交咨询：https://www.gate1travel.com/contactus
2024年2月埃及之旅太棒了。我们的导游Walid非常出色。善良、耐心、积极，而且知识渊博。
感谢您的善意反馈。期待在另一次Gate 1之旅中很快与您相见！
非常失望的埃及游轮——除了食物 我真的很期待这次埃及游轮之旅，但体验远低于预期。首先，船上完全没有WiFi，这使得在旅行期间保持联系或提前规划变得极其困难。 交通安排非常混乱，出发时间过早，感觉不必要且令人疲惫。许多可选观光项目匆忙、混乱，根本不值得额外付费。 另一个主要问题是日光甲板，地面不平整。这不仅不舒服，而且不安全——事实上，有三位旅客因此摔倒。在载有游客的船上，这个问题绝不应被忽视。 此外，导游的服务不专业且没有帮助性。她没有提供清晰的信息，似乎组织混乱，而且在我们需要澄清或帮助时经常表现得漠不关心。 这次旅行唯一的亮点是食物。餐点确实美味——新鲜、有味道、制作精美。不幸的是，食物的质量无法弥补我们经历的许多问题。 总的来说，尽管餐点很棒，但我无法推荐这次游轮。缺乏WiFi、糟糕的行程安排、管理不善的观光项目、不安全的日光甲板和导游的不专业让这次体验非常令人失望。
感谢您分享您的意见。很抱歉您的体验未达到您的期望。为了让我们的代表能够提供额外帮助并尽力为您解决问题，请在此提交咨询：https://www.gate1travel.com/contactus
I HAD been a loyal customer of Gate 1. I have taken multiple trips, several annually. NOT anymore. I had a reservation for travel several months away. My companion had to cancel due to work conflict. I anticipated the "single supplement" fee - no problem. However, Gate 1 wanted to charge an additional $300 fee for the cancellation. This occurred prior to the final payment was due. I called to request it to be removed. They refused. I asked for a supervisor - refusal again. Therefore, I cancelled my trip and will not use them again. They lost my business and several family and friends have committed NOT to use this service. Penny wise and dollar stupid. Bad customer service Gate 1! Bye-Bye!
感谢您分享这份反馈。您的意见对我们非常重要。很抱歉您的体验未达到您的期望。我们已将您的联系方式提供给客服团队，他们将与您联系，以便我们尽力为您解决问题。
Just completed the 11 day trip to Egypt, it was actually 8 days with a tour guide, 2 days were flying there and first night in hotel and 1 day is the return flight day. The pickup and trip back to airport were impressive (tho expensive $80). Except on pickup my guide made me feel really guilty for not have any US dollars for the Egypt visa. No mention if this was made in the itinerary notes. It did mention having single dollar bills “to make tipping easier”and small denominations of local currency, again for tipping. So I chose to bring the local currency as I had spent three weeks in Greece prior to this and I had no dollars left. My Guide seemed flummoxed that I didnt have the $24. Finally I said I have a credit card Surely they take credit cards. He seemed unsure.And sure enough they did. Since returning home, I re- read the travel documentation and nowhere could I find a mention of bringing US dollars specifically for the Egypt visa.So this should be included right in the itinerary. The horrifying part of the trip for me was having to get up at 2:45am one day and 4:15am 3 other days. Only one of these was mentioned as an “early morning start”. The 2:45am morning was listed as “After breakfast”. Another was “leave for airport for flight to Cairo. I’m 78 and really value my sleep and part of vacation for me is sleeping til at least 7 or 8 in the morning. To me “early morning” means 7-8 rather than 10! If the itinerary had mentioned the real times I would not even have considered this tour! With these kinds of times, i feel I have a right to know them ahead of time. During the last 2 days of the tour I developed my first cold in years and I’m sure the lack of sleep contributed to lowering my immune system. I checked Air Egypt flights and they were later ones. They also had late afternoon ones, and in both cases of the early morning we had no sight seeing on the evenings before, do we could have flown the evening before! When I told the guide that such early Mornings are not OK with me, he just shrugged as if it was out of his hands that someone else is making those decisions.He didn’t say who to give feedback to. Now to the guide, he was very well informed, very patient, sometimes a little arrogant, eg when i asked him a followup question about which 6 countries had helped fund and carry out moving blocks of abu simbel stones. He said you were not listening and told me again the names of the 2 guys that had done something else. When he realized i was asking about his earlier statement, where he d only told us 2 of the 6 countries that had contributed he did not apologize for his earlier statement. He often smoked around us, tho usually outdoors, and would constantly cough into the “whisper”microphone. Really, he should at least switch off his microphone when he does his smokers cough. Otherwise he was fine and his indepth knowledge really added to the trip.
感谢您分享您的意见。很抱歉您的体验未达到您的期望。为了让我们的代表能够提供额外帮助并尽力为您解决问题，请在此提交咨询：https://www.gate1travel.com/contactus
After the South Africa's trip, I found Gate1 packed the trip with extensive stopping stops which were not mentioned in the itinerary. The tourist guide was disappointed -- rude and unprofessional. According to Linkelin, the tourist guide's main career was to assist with evaluation, assessment and sales of residential properties around Cape Town. She was passionate about assisting first-time buyers. As such I ordered Gate1 to close my personal account and delete all my personal data from Gate1. But Gate1 still continued to hand over my personal address to its contractor and the contractor continued to mail Gate1 printed brochures to my mail box. I have contacted Gate1 about the issue but the printed brochures continued on their way to mail box. Gate1 does not respect client's privacy. The brochures must be stopped at once. Sending those brochures telling me big discount and offering my $200 travel credit cannot get back me as Gate1's clients. I understand that Gate1 may lose a lot of clients as shown by a lot of bad reviews at Trustpilot. ________________________________________________ It is a reply to Gate 1's comment below. Gate 1 lied!! I have told Gate 1 to close my account in August 2025 and not send any printed brochures on August 2025 as well. Today is Nov 10 2025. It is 3 months apart, NOT SEVERAL WEEKS! GATE 1 MUST STOP SENDING ITS GARBAGE TO MY MAIL BOX AT ONCE!!!! IF GATE 1 TRAVEL DOES NOT KNOW HOW TO RESPECT ITS CLIENTS, GATE 1 TRAVEL SHOULD LEARN HOW TO RESPECT ITSELF.
您好，我们已按您的要求将您从所有电子邮件和宣传册邮寄列表中取消订阅。印刷材料需提前数周准备，因此在邮件完全停止前可能还会有几本宣传册送达。感谢您的理解，祝您未来的旅途愉快！
GATE 1 评价更新 我和Gate 1旅行了多年，一直玩得很开心。我预订了2025年9月10日的15天西班牙之旅……从马德里开始！我真的非常期待！但见到导游Luis时我震惊了。他是我遇到过最控制欲强、最傲慢的导游！天哪……如果你没有在他想要的时候坐下、站起来或跳起来，他就会给你个白眼。真是个变态。他在整个旅行过程中都在骚扰我……然后晚上11点我被要求离开，他们安排了回LAX的航班，还花了我……100美元！！所以基本上……让导游继续骚扰你是可以的！太可怕了！！！这是我和Gate 1的第10次旅行了！有一次他告诉我，他作为导游的工作就是确保每个人都遵守规则！！这就说明了一切……这人根本不像个导游……他以为自己是个军官，就是来让你生活痛苦的！！我花了那么多钱来旅行！！！真想知道他们有没有对他做过背景调查！！?? 补充上述评价：Luis和我从一开始就不合。他知道怎么让我被赶出旅行团！他暗中一直骚扰我，直到我爆发！最后，他给了我一条威胁性的短信，复制自Gate 1的规则，说我会被踢出旅行团！！！那是早上8点，旅游大巴要出发前……我还没醒呢！我不敢相信……一次又一次……骚扰没有停止！！当然……我在巴士上爆发了，发短信给Gate 1告诉他们Luis在骚扰我！！！正如Luis计划的那样……当晚11点……我被叫去被告知必须离开旅行团！！正如Luis计划的那样我被赶走了！！！他就这样逃脱了！！！
感谢您分享更多想法。如我们此前回复所述，祝您未来的旅途一切顺利！
Globus4.8
Exoticca 
Trafalgar Travel
Gate1.nl
Overseas Adventure Travel
Road Scholar
G Adventures
Intrepid Travel共 100 条符合条件的评价
