Reviewers overwhelmingly had a great experience with this company. People frequently share that the software is extremely helpful for reducing annoying lag and stabilizing connections during intense online multiplayer gaming sessions. Users really appreciate how intuitive and easy the application is to set up, making it simple to enjoy smooth gameplay without technical complications.
However, some reviewers were not happy with the overall performance, noting that the tool failed to fix packet loss or lower ping on specific servers. A few other people also felt frustrated when their free trials unexpectedly converted into paid annual subscriptions before they could properly evaluate the service.
after the free trial where i get the 40-50% reduction of my ping and packet loss I was hooked, then purchase the 1 year subscription but after a long run the services badly decline as of the moment I am only getting 5-10% improvement.
I am not certain if it is their service and servers got deteriorated overtime tho.
GearUP 回复2026-07-17
Thank you for sharing your experience, and I’m sorry to hear about the drop in performance after your initial positive results. We want GearUP to consistently help improve your connection, so it’s concerning to learn about this decline.
I’d be happy to personally look into your setup and see if we can restore your previous results or offer other solutions. Please reach out to me at [email protected] so we can work together on this.
The vpn is nice and it makes my ping lower. and its not very laggy, it is very optimized when i used it.
GearUP 回复2026-07-03
Thank you for your positive feedback! We're glad to hear GearUP helped lower your ping and provided a smooth gaming experience. If you have any suggestions or need further support, feel free to reach out at [email protected]. Enjoy your games!
Thank you for sharing your feelings about GearUP. If you have specific feedback or if there’s anything you’d like help with, please let me know. You can always reach me directly at [email protected] for support, optimization tips, or any questions you might have.
It used to work well but for some reason It keeps on making my ping worse as of late like when i play on eu i usually get 80-90 ping it used to make it 60-70 but now it makes it 90-100 for some odd reason
GearUP 回复2026-07-03
Thank you for your feedback and for sharing your recent experience. I’m sorry to hear that GearUP is now increasing your ping instead of lowering it, especially since it worked well before. Sometimes network routes or server conditions change, and I’d like to personally look into this for you to see if we can improve your connection again. Please reach out to me at [email protected] so I can help review your setup or discuss other options.
Hello i got gear up so i can get my ping down when i play Arma reforge , on US server i got banned from the server because i was using gear up to get lower ping, i cant play with my friends anymore on that server and i didnt get any low ping also from gear up
and i lost 30$ buying the game since i wanted to play on that server i got banned on
GearUP 回复2026-07-03
We're really sorry to hear about your account being banned, and we understand how frustrating that must be. GearUP is a network optimization tool that only reduces latency and improves connection stability — it does not modify any game files, memory, or in-game content, and it cannot trigger an account ban. GearUP is trusted by many game publishers and has established long-term partnerships with several gaming companies. We recommend reaching out to the game's official support to learn the specific reason behind the ban. If there's anything we can help with, please contact us at [email protected].
Please my call of duty is very lag and I very struggle to play
GearUP 回复2026-06-22
I’m sorry to hear that you’re struggling with lag in Call of Duty. That’s definitely not what we want for anyone using GearUP. I’d be happy to help you troubleshoot your connection or look at other options, including a refund if needed. Please reach out to me directly at [email protected] so I can assist you personally.
Producto its a SCAM, not make any help with ping and latency and they NOT respond ticket about refund after a few hour of subscription, waste of money
GearUP 回复2026-06-22
Lamento mucho que hayas tenido esta experiencia y entiendo tu frustración con el servicio y la falta de respuesta sobre el reembolso. Esta no es la experiencia que queremos para los usuarios de GearUP.
Quiero ayudarte personalmente a resolver este asunto, ya sea revisando tu configuración o gestionando el reembolso completo. Por favor, escríbeme directamente a [email protected] para que podamos solucionarlo lo antes posible.
same-day refund refused because apparently they will ONLY refund your FIRST time bought subscription in 7 days, product didn't work as expected, ping unchanged.
GearUP 回复2026-06-22
I’m sorry you had this experience and that GearUP didn’t improve your ping as you expected. I understand your frustration with the refund policy. If you’d like to discuss your case further or need assistance with setup or other options, please contact me directly at [email protected]. I want to help make this right for you.
GearUP Booster works well overall and helps reduce lag in games. However, I’ve noticed an issue when using Discord at the same time. Some Discord servers have connection problems or become unstable while the booster is active during gameplay. It would be great if this issue could be improved in future updates.
Also, I wish the app allowed users to select and optimize multiple games at the same time instead of only one. This feature would make the app much more convenient for players who regularly switch between different games.
GearUP 回复2026-06-22
Thank you for your thoughtful feedback and for sharing your experience with GearUP. I appreciate you highlighting both the benefits and areas for improvement. The Discord connectivity issue you described is valuable information, and I’ll make sure to pass it along to our development team for review in future updates. Your suggestion about supporting multiple games simultaneously also makes a lot of sense and could really improve the user experience.
If you have any more details about the Discord issue or further suggestions, I’d love to hear them. Please feel free to reach out to me at [email protected]. Thanks again for helping us make GearUP better.
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