Thank you so much for your wonderful feedback! We’re thrilled to hear you loved your custom charm and that it exceeded your expectations. Your trust and continued support truly mean a lot to us—we look forward to serving you again! ✨
K
Konrad R Bayer · 写过 1 条评价 · 已认证 · 体验于 2026-03-31 ·
★★★★★
1 周内打破 2 倍
Gelin Diamond 回复2026-04-21
We’re sorry to hear about your experience. Our items are covered by a 2-year warranty, and we offer replacements in cases of breakage. In this instance, you requested a refund, so we provided a prepaid return label and issued your full refund once the item was returned. If you need any further assistance, please feel free to contact us.
C
CJ · 写过 2 条评价 · 已认证 · 体验于 2026-04-08 ·
★★★★★
美丽的珠宝
美丽的珠宝,快速的运输,围绕着一家伟大的公司。
Gelin Diamond 回复2026-04-16
Thank you so much for your wonderful feedback! We’re delighted to hear you’re happy with the jewelry and fast shipping. Your support truly means a lot to us! ✨
We’re sorry for the frustration this caused. A tracking number is automatically generated when an order is prepared in the system, which may show as “pre-transit” until the shipment is fully processed. In this case, the order was later canceled as per your request before it was shipped.
If you need any further assistance or clarification, please feel free to contact us and we will be happy to help.
L
Luz Espinosa · 写过 3 条评价 · 已认证 · 体验于 2026-03-30 ·
★★★★★
他们准时到达,但他们要……
他们准时到达,但太小了:(
Gelin Diamond 回复2026-05-05
Thank you for your feedback. We’re glad to hear the order arrived on time, but we’re sorry that the size did not meet your expectations.
We always include the exact measurements in the product description, as the photos are taken close up to show the details of the item, which can sometimes make it appear larger in images than in real life.
Thank you so much for your honest feedback! We truly appreciate your thoughts on the size and are glad to hear it may work well for a bracelet or anklet. Your support means a lot to us! ✨
J
Jenn W · 写过 1 条评价 · 已认证 · 体验于 2026-04-06 ·
★★★★★
美丽的魅力,但非常非常小
美丽的魅力,但非常非常小。希望它们能再大一点。周转快。
Gelin Diamond 回复2026-04-14
Thank you so much for your feedback! We’re happy to hear you found the charms beautiful and appreciated the fast delivery. We truly value your note about the size—your support means a lot to us! ✨
We’re sorry for the inconvenience caused by the delay. The item did not pass our quality control inspection, and we chose not to ship a piece that did not meet our standards. We informed you of this and proceeded accordingly to ensure proper quality.
The order has since been successfully delivered. If you need any further assistance, please feel free to contact us and we will be happy to help.
H
Hani Patel · 写过 1 条评价 · 体验于 2026-04-10 ·
★★★★★
我非常喜欢它,看起来非常漂亮
Gelin Diamond 回复2026-04-14
Thank you so much! We’re so happy to hear you love it and find it beautiful. Your support truly means a lot to us! ✨
B
Becky P · 写过 4 条评价 · 已认证 · 体验于 2026-04-01 ·
★★★★★
漂亮的项链
漂亮的项链。很快就到了。对我订购的商品非常满意。
Gelin Diamond 回复2026-04-08
Thank you so much for your kind feedback! We’re delighted to hear your necklace arrived quickly and that you’re happy with your purchase. Your support truly means a lot to us! ✨
E
Emily Hanes · 写过 1 条评价 · 已认证 · 体验于 2026-03-31 ·
★★★★★
还没有收到物品我是…
现在还没有收到我保证的物品。事实上它甚至还没有发货。非常失望。
Gelin Diamond 回复2026-04-21
We’re sorry for the confusion and disappointment. The order was delayed because the item did not pass our quality control inspection, and we do not ship items that do not meet our standards.
As per your request, the order was then canceled and was not shipped. If you need any further assistance or would like help placing a new order, please feel free to contact us.
We’re sorry to hear about your experience. Our items are covered by a 2-year warranty, and we reached out to you to offer a replacement to resolve the issue, however we did not receive a response.
Please feel free to contact us so we can assist you with a replacement under warranty and make this right.
It is exactly what I expected and more thank you for the heirloom birthday gift, my girl will enjoy it and we'll keep it forever
M
Meghan · 写过 4 条评价 · 已认证 · 体验于 2026-03-27 ·
★★★★★
还没有包裹和客户服务...
还没有包裹,客服也不回复电话或电子邮件,似乎有欺诈行为,请远离
Gelin Diamond 回复2026-04-10
We’re sorry for the concern caused. Your order has been delivered successfully.
We did receive your message outside of our working hours and responded at the start of our next business day. We always aim to reply as quickly as possible during working hours.
If you need any further assistance or did not receive our response, please feel free to contact us and we will be happy to help.
m
mary ellison · 写过 1 条评价 · 已认证 · 体验于 2026-03-26 ·
★★★★★
链条和首字母有点……
链条和首字母的重量比我希望的要轻一些。
Gelin Diamond 回复2026-04-10
Thank you for your feedback. We’re sorry to hear the chain and initial felt lighter than expected. The design is intended to be delicate and lightweight, and the specifications are listed in the product description to help set expectations before purchase. If you need any further assistance, please feel free to contact us and we will be happy to help.
We’re sorry to hear the item did not meet your expectations. The design is intentionally delicate, and the exact measurements are included in the product description. Regarding the gold, all items are made with the material specified in your order.
We have already provided you with a prepaid return label so you can return the item for a refund. If you need any assistance with the return process, please feel free to contact us and we will be happy to help.
Thank you so much for your honest feedback! We’re glad to hear your necklace arrived on time and that you find it beautiful. We truly appreciate your thoughts and your support—it means a lot to us! ✨
Thank you so much for your kind feedback! We’re happy to hear the jewelry was as described and arrived promptly. Your support truly means a lot to us! ✨
We’re sorry for the concern and frustration this caused. The reason your order was not shipped immediately is because it did not pass our quality control inspection. We do not send items that do not meet our standards, even if this causes a delay.
We did send you a notification regarding this delay, however it may have gone to your spam or junk folder. Once the item passed quality control, it was shipped and tracking was updated accordingly.
The order has since been successfully delivered, so there was no issue with shipment or fulfillment. We also sent a notification regarding the delay, which may have gone to your spam or junk folder.
If you need any further assistance, please feel free to contact us and we will be happy to help.
Thank you for your feedback. We’re glad to hear you found the quality good. We’re sorry the size felt smaller than expected. The design is intentionally delicate, and the photos are taken close up to show the details, which can make the piece appear larger. The exact measurements are listed in the product description for reference. If you need any further assistance, please feel free to contact us and we will be happy to help.