Geologie

Thanks for your review, Fortune! It sounds like one of our customer success leads has had an ongoing email thread with you for a few months and is working towards a resolution to any miscommunication, as our team offered you a lifetime subscription discount in January that was accepted. When you take our skin type quiz and receive your personalized regimen results, you'll see two options: one-time purchase or auto-refill. If you choose the auto-refill option, you'll clearly see the trial period duration and ongoing costs for refill orders displayed before you’re then asked to provide explicit consent to our membership terms at checkout. Purchase of a subscription trial with automatic refills cannot be completed unless those terms are acknowledged and agreed to manually by the customer. After the discounted trial period, your next order will be larger to match regular membership pricing, and we remind customers of these details in our trial order confirmation email. You're always in control, too – you can manage subscription preferences through your account, including postponing deliveries, adjusting products, or canceling outright. Our team will look forward to your email response so we can ensure you're taken care of.

Thanks for your review. Our team requested additional details and contact information from you to personally address your concerns, but we unfortunately never heard back from you. Our team takes extra care to transparently communicate membership details with any customer who is purchasing with us on a recurring basis, and we're happy to share additional details with you on where we call out those terms and how we empower customers to manage their own subscription preferences with us. When you take our skin type quiz and receive your personalized regimen results, you'll see two options: one-time purchase or auto-refill. If you choose the auto-refill option, you'll clearly see the trial period duration and ongoing costs for refill orders displayed before you’re then asked to provide explicit consent to our membership terms at checkout. Purchase of a subscription trial with automatic refills cannot be completed unless those terms are acknowledged and agreed to manually by the customer. After the discounted trial period, your next order will be larger to match regular membership pricing, and we remind customers of these details in our trial order confirmation email and/or upcoming order reminder email. You're always in control, too – you can manage subscription preferences through your account, including postponing deliveries, adjusting products, or canceling outright. Don't hesitate to let our team know if you have any other questions at [email protected].