Geologie

Thanks for your review, Angie. Our customer success lead followed up on your ticket with us and confirmed that you were not charged twice for anything. You indicated in your email with us that you believed to have been charged twice for shipping insurance ($3.15 instead of $1.95), but we were able to verify that you were charged correctly based on the products you checked out with and their package weight. Don't hesitate to let our team know if you have any other questions or if there's anything else we can help with.

Thanks for your review, Vikinta! To be clear, we offer the option to purchase any personalized skincare trial on a subscription or as a one-time purchase. Purchasing as a subscription and enrolling in recurring orders provides a greater discount, and we communicate what ongoing pricing will look like for the set in the results of our skin type quiz before a customer adds to cart and proceeds through checkout. When ordering via subscription, we also require explicit consent from a customer at checkout acknowledging that they've read and understand our automatic refill policy. Customers cannot complete checkout of any subscription order unless they have manually provided this consent prior to purchase. We then reiterate the length of the trial and prompt subscription management in our confirmation email. Customers have immediate access to an account with us after purchase, where they can update membership preferences and cancel if they choose not to move forward with their subscription. Hope that info helps, and don't hesitate to let our support team know if there's anything else we can lend a hand with.