Great Customer Success Lead
After writing my review on 08.03.2025, I received a quick and detailed response via email. They clarified that the pricing display I referred to is static and applies only to the full-sized Hero Set refill, and they are considering implementing a dynamic display. Additionally, with the help of the Customer Success Lead, I discovered that the price discrepancy was caused by an issue with my Edge browser—everything worked correctly in Chrome. This was an example of outstanding customer support, and I have to give them 5 stars. Original review from 08.03.2025: " I was really disappointed with the lack of transparency when shopping on the "Level Up Your Routine" site. Despite selecting various extra items, the price of the "3-Month Refills" remained fixed at $99, and there was no clear explanation as to why. What made it worse was that while the "Today's Total" on the routine page showed $7.50, the checkout page suddenly showed $25.00, with no clear reason for the difference. This felt misleading and frustrating, as it gave the impression of a scammy, intransparent pricing system. Very disappointed with the overall experience. "